Exam 12: Communication in Organizations

Information overload happens when the sender or the receiver is upset,whether about the subject at hand or about some unrelated incident that may have happened earlier.

______________ plays a major role in active listening.

The person who receives the message is called:

What are communication freezers? Communication freezers put an end to effective communication by making the receiver feel judged or defensive.Typical communication stoppers include criticizing,blaming,ordering,judging,or shaming the other person.Medium;Knowledge

Why do handheld devices offer medium-rich channels of communication?

As you're listening,pay attention to the sender's body language for additional cues about how they're feeling.

Symbols that offer clues to the emotional side of the words in e-mail are called _______________.

From a managerial perspective,the grapevine's informal structure provides effective communication.

How can we send a silent message without saying a word? A change in facial expression can change our emotional state.Research shows that when individuals are lying,they are more likely to blink more frequently,shift their legs or feet,and shrug more often.Medium;Knowledge

E-mail is the most popular medium of communication worldwide.False: E-mail is the second most popular medium of communication worldwide.Medium;Knowledge

Advertisers are trying to create alternative forms of advertising that receivers won't filter,such as:

A recent NASA study suggests that deficient interpersonal communication over a 20-year period was a causal factor in how many aviation accidents?

The subtle repetition of the other person's posture conveys that we are _____________.

Filtering,selective perception,information overload,and gender differences are examples of _________________ to effective communication.

Selective perception is the distortion or withholding of information to manage a person's reactions.

The receiver can enhance the probability of effective communication by engaging in:

In contrast to verbal communications,______________ business communications are printed messages.

Over ________ adults in the United States use e-mail regularly at least once a day.

Communication within an organization flows:

E-mail readers pick up on sarcasm and other tonal aspects of writing.False: E-mail readers don't pick up on sarcasm and other tonal aspects of writing.Medium;Knowledge