Question 1

With regard to the Lawn Care Company case study, which one of the following statements is TRUE?

Accepted Answer

A)  If the Lawn Care Company adopts a service view of their business and adds an application service, one strategic option is to buy someone else's application service. 
B)  The current managers of the Lawn Care Company had complete control of their value chain. 
C)  If the Lawn Care Company adopts a service view of their business and adds an application service, resource scheduling becomes less important. 
D)  If the Lawn Care Company adopts a service view of their business and adds an application service, call centers become less important. 
A)  If the Lawn Care Company adopts a service view of their business and adds an application service, one strategic option is to buy someone else's application service. 
B)  The current managers of the Lawn Care Company had complete control of their value chain. 
C)  If the Lawn Care Company adopts a service view of their business and adds an application service, resource scheduling becomes less important. 
D)  If the Lawn Care Company adopts a service view of their business and adds an application service, call centers become less important.

Question 2

Customers generally perceive greater risk when buying goods than when buying services.

Accepted Answer

A) True 
 B)False

With regard to the Lawn Care Company case study, which one of the following statements is TRUE?

Customers generally perceive greater risk when buying goods than when buying services.

Goods, Services, and Operations Management

Value Chains

Measuring Performance in Operations

Technology and Operations Management

Goods and Service Design

Process Selection, Design, and Analysis

Facility and Work Designs

Supply Chain Design

Capacity Management

Forecasting and Demand Planning

Managing Inventories

Resource Management

Operations Scheduling and Sequencing

Quality Management

Appendix: Quality Management

Quality Control and Spc

Appendix: Queuing Analysis

Appendix: Modeling Using Linear Programming

Lean Operating Systems

Appendix: Simulation

Project Management

Appendix: Decision Analysis

Filters

Exam 4: Operations Strategy

With regard to the Lawn Care Company case study, which one of the following statements is TRUE?

Customers generally perceive greater risk when buying goods than when buying services.

Goods, Services, and Operations Management

Value Chains

Measuring Performance in Operations

Technology and Operations Management

Goods and Service Design

Process Selection, Design, and Analysis

Facility and Work Designs

Supply Chain Design

Capacity Management

Forecasting and Demand Planning

Managing Inventories

Resource Management

Operations Scheduling and Sequencing

Quality Management

Appendix: Quality Management

Quality Control and Spc

Appendix: Queuing Analysis

Appendix: Modeling Using Linear Programming

Lean Operating Systems

Appendix: Simulation

Project Management

Appendix: Decision Analysis

Filters