Exam 23: Enterprise Social Networks and Knowledge Management

Which of the following statements is true of expert systems?

Knowledge management can improve the effectiveness and efficiency of a process.

Success metrics are also known as key performance indicators (KPIs).

Using enterprise social networks (ESNs), employees can bypass managers and post ideas directly for the CEO to read.

Which of the following is a disadvantage of expert systems?

A(n)________ refers to the percent of people who visit a Web site and then immediately leave.

Metrics that sound good but do not improve one's decision making are commonly referred to as vanity metrics.

Custom content management applications are expensive to develop and maintain.

All companies have teams who are trained to use social media (SM).

Depending on an organization's strategy, it will use different social media platforms in different ways.

The process of creating value from intellectual capital and sharing that knowledge with employees, managers, suppliers, customers, and others who need it is called ________.

Which of the following is true of social media (SM)?

________ indicate whether an organization has achieved its goals.

Content management systems cannot store graphics.

What is an enterprise social network (ESN)?

Explain briefly how organizations view a social media information system (SMIS).

A(n)________ refers to a content structure employed by Enterprise social networks (ESNs)that emerges from the processing of many user tags.

Which of the following statements is true of the content management application alternatives?

What is knowledge management? How does it benefit an organization?

Enterprise social networks (ESNs)use outward-facing social media platforms like Facebook and Twitter.