Exam 2: Operations Strategy and Competitiveness

Mass produced standard products were the main manufacturing concern until ________________________.

Facilities decisions are part of the production process infrastructure.

Computer-aided manufacturing is an example of what?

A company used to produce 300 units every day, but 20% of the units were defective. After installing a new process, the defect rate has been reduced to 5%, while output has remained the same. What is the percent increase in productivity due to installing the new process?

Teflon is an example of what?

Empire West displays what by specializing in making a wide variety of products?

Which type of technology has had the greatest impact on business?

Market research represents a type of environmental scanning.

Last month a plant produced 10,000 units using 2000 labor hours. This month it produced 12,000 units using 3000 labor hours. What is the percent productivity decrease?

A firm produces shirts using three workers. On Wednesday, Madeline completed 110 shirts in 6 hours, Federico completed 90 shirts in 7 hours, and Susan completed 130 shirts in 9 hours. What was the overall productivity of the firm?

A nation's productivity is not directly related to its standard of living.

Output/(labor + capital) is an example of a partial productivity measure.

Firms use ________________________ to concentrate on their ________________________.

If a company's inputs for producing a certain product increase by 10% and the output increases by 25%, what is the percentage productivity increase for that product?

Saying that an organization is qualified to be in its market means it has the right ______________________.

A firm uses five plants to produce its products. Each final product has a value of $100. The following table provides last week's output, labor hours used (at $15 per hour), and materials cost per unit. Which plant was most productive last week?

What are the two key components of the operations strategy of Federal Express?

Technology should be acquired because:

Operations management is only concerned with information technology applications within the firm.

A mission statement answers what three overriding questions?