Exam 6: Statistical Quality Control

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What is the formula for the sample standard deviation of a variable measured as a fraction or probability?

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In six-sigma programs, individuals who have extensive training in the use of technical tools and are responsible for carrying out the implementation of Six Sigma are __________________.

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Define attribute (as a product characteristic).

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What is a c-chart?

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Six-sigma quality implies how many average defects per million?

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What are the two types of control charts for attributes?

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Ritz-Carlton employees are empowered to spend up to how much money on the spot to correct any customer complaint?

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What is the relationship between Cp and Cpk?

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A graph that shows the probability or chance of accepting a lot given various proportions of defects in the lot is called an ____________________.

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According to the textbook, the way to reduce the ppm defective is to

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Define control limits.

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Six sigma programs strive to set control limits at ________________________.

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