Question 1

When delivering feedback,managers should give an __________ first and an _____________second.

Accepted Answer

A) evaluation;description 
B) description;evaluation 
C) evaluation;punishment 
D) none of the above 
A) evaluation;description 
B) description;evaluation 
C) evaluation;punishment 
D) none of the above B

Question 2

The amiable coaching style involves telling the employee exactly what to do.

Accepted Answer

A) True 
 B)False  False

Question 3

Feedback on performance should be all of the following EXCEPT:

Accepted Answer

A) Focused on negative performance 
B) Timely 
C) Frequent and ongoing 
D) Specific 
A) Focused on negative performance 
B) Timely 
C) Frequent and ongoing 
D) Specific A

Question 4

Which of the coaching styles is the best?

Accepted Answer

A) Amiable 
B) All of the styles can be used in any situation 
C) None of the styles are adequate 
D) Different styles may be required for different situations 
A) Amiable 
B) All of the styles can be used in any situation 
C) None of the styles are adequate 
D) Different styles may be required for different situations

Question 5

The goal of negative feedback is:

Accepted Answer

A) Not to embarrass or punish employees 
B) To identify warning signs 
C) To focus on behaviors that can be changed 
D) All of the above 
A) Not to embarrass or punish employees 
B) To identify warning signs 
C) To focus on behaviors that can be changed 
D) All of the above

Question 6

Coaching is a day-to-day function that,among other things,involves observing performance and complimenting good work.

Accepted Answer

A) True 
 B)False

Question 7

When documenting employee performance toward developmental goals,only document the positive progress that the employee is displaying.

Accepted Answer

A) True 
 B)False

Question 8

Employees who engage in a _____________ response may blame others for performance deficiencies,stare at the supervisor,or raise their voice.

Accepted Answer

A) flight 
B) fight 
C) A and B 
D) none of the above 
A) flight 
B) fight 
C) A and B 
D) none of the above

Question 9

Discuss the key features of effective feedback.

Accepted Answer

The key features of effective feedback a

Question 10

To combat defensive responses,supervisors should try all of the following EXCEPT:

Accepted Answer

A) Be empathetic 
B) Be defensive 
C) Minimize threat 
D) Encourage participation 
A) Be empathetic 
B) Be defensive 
C) Minimize threat 
D) Encourage participation

Question 11

Explain factors affecting why people are sometimes uncomfortable giving negative feedback.

Accepted Answer

People are sometimes uncomfortable givin

Question 12

_____________ is the coaching behavior that involves rewarding an employee's positive performance.

Accepted Answer

A) Giving feedback 
B) Motivating employees 
C) Documenting performance 
D) Developing employees 
A) Giving feedback 
B) Motivating employees 
C) Documenting performance 
D) Developing employees

Question 13

What can a supervisor do to avoid a negative impact of feedback?

Accepted Answer

A) Ensure that the employee is in a good mood before giving feedback 
B) Focus on specific behaviors rather than the employee overall 
C) Focus on positive behaviors rather than negative 
D) Ensure that no other employees are around to hear the feedback 
A) Ensure that the employee is in a good mood before giving feedback 
B) Focus on specific behaviors rather than the employee overall 
C) Focus on positive behaviors rather than negative 
D) Ensure that no other employees are around to hear the feedback

Question 14

Identify each of the suggestions for the termination meeting,and describe each suggestion.Then,briefly describe why these suggestions are important.

Accepted Answer

Each of the following points are the six

Question 15

Coaches who favor the ________________ style of coaching follow rules and procedures before providing a recommendation.

Accepted Answer

A) persuading 
B) directing 
C) amiable 
D) analyzing 
A) persuading 
B) directing 
C) amiable 
D) analyzing

Question 16

Describe the functions involved in coaching.

Accepted Answer

The functions involved in coaching inclu

Question 17

Explain recommendations for documentation of performance and developmental activities.

Accepted Answer

When documenting performance and develop

Question 18

The goal of giving feedback is to punish and,if needed,embarrass employees.

Accepted Answer

A) True 
 B)False

Question 19

What is the goal of feedback?

Accepted Answer

A) To improve future performance 
B) To keep the lines of communication open 
C) To ensure employees understand the effects of behaviors 
D) To improve communication between supervisors and employees 
A) To improve future performance 
B) To keep the lines of communication open 
C) To ensure employees understand the effects of behaviors 
D) To improve communication between supervisors and employees

Question 20

Managers are often uncomfortable giving feedback,because they ________________.

Accepted Answer

A) have had negative experiences with feedback in the past 
B) fear employees will react negatively 
C) want to gather adequate evidence 
D) all of the above 
A) have had negative experiences with feedback in the past 
B) fear employees will react negatively 
C) want to gather adequate evidence 
D) all of the above

When delivering feedback,managers should give an first and an ___second.

The amiable coaching style involves telling the employee exactly what to do.

Feedback on performance should be all of the following EXCEPT:

Which of the coaching styles is the best?

The goal of negative feedback is:

Coaching is a day-to-day function that,among other things,involves observing performance and complimenting good work.

When documenting employee performance toward developmental goals,only document the positive progress that the employee is displaying.

Employees who engage in a _____________ response may blame others for performance deficiencies,stare at the supervisor,or raise their voice.

Discuss the key features of effective feedback.

To combat defensive responses,supervisors should try all of the following EXCEPT:

Explain factors affecting why people are sometimes uncomfortable giving negative feedback.

_____________ is the coaching behavior that involves rewarding an employee's positive performance.

What can a supervisor do to avoid a negative impact of feedback?

Identify each of the suggestions for the termination meeting,and describe each suggestion.Then,briefly describe why these suggestions are important.

Coaches who favor the ________________ style of coaching follow rules and procedures before providing a recommendation.

Describe the functions involved in coaching.

Explain recommendations for documentation of performance and developmental activities.

The goal of giving feedback is to punish and,if needed,embarrass employees.

What is the goal of feedback?

Managers are often uncomfortable giving feedback,because they ________________.

Performance Management and Reward Systems in Context

Performance Management Process

Performance Management and Strategic Planning

Defining Performance and Choosing a Measurement Approach

Measuring Results and Behaviors

Gathering Performance Information

Implementing a Performance Management System

Performance Management and Employee Development

Reward Systems and Legal Issues

Managing Team Performance

Filters

Exam 9: Performance Management Skills

When delivering feedback,managers should give an __________ first and an _____________second.

The amiable coaching style involves telling the employee exactly what to do.

Feedback on performance should be all of the following EXCEPT:

Which of the coaching styles is the best?

The goal of negative feedback is:

Coaching is a day-to-day function that,among other things,involves observing performance and complimenting good work.

When documenting employee performance toward developmental goals,only document the positive progress that the employee is displaying.

Employees who engage in a _____________ response may blame others for performance deficiencies,stare at the supervisor,or raise their voice.

Discuss the key features of effective feedback.

To combat defensive responses,supervisors should try all of the following EXCEPT:

Explain factors affecting why people are sometimes uncomfortable giving negative feedback.

_____________ is the coaching behavior that involves rewarding an employee's positive performance.

What can a supervisor do to avoid a negative impact of feedback?

Identify each of the suggestions for the termination meeting,and describe each suggestion.Then,briefly describe why these suggestions are important.

Coaches who favor the ________________ style of coaching follow rules and procedures before providing a recommendation.

Describe the functions involved in coaching.

Explain recommendations for documentation of performance and developmental activities.

The goal of giving feedback is to punish and,if needed,embarrass employees.

What is the goal of feedback?

Managers are often uncomfortable giving feedback,because they ________________.

Performance Management and Reward Systems in Context

Performance Management Process

Performance Management and Strategic Planning

Defining Performance and Choosing a Measurement Approach

Measuring Results and Behaviors

Gathering Performance Information

Implementing a Performance Management System

Performance Management and Employee Development

Reward Systems and Legal Issues

Managing Team Performance

Filters

When delivering feedback,managers should give an first and an ___second.