Question 1

Please choose the statement below that correctly lists the steps in the coaching process.

Accepted Answer

A) Setting developmental goals,identifying developmental resources and strategies,implementing strategies,observing and documenting developmental behaviors,and giving feedback 
B) Identifying developmental resources and strategies,setting developmental goals,implementing strategies,giving feedback,and observing and documenting developmental behaviors 
C) Observing and documenting developmental behaviors,setting developmental goals,giving feedback,identifying developmental resources and strategies,and implementing strategies 
D) None of the above 
A) Setting developmental goals,identifying developmental resources and strategies,implementing strategies,observing and documenting developmental behaviors,and giving feedback 
B) Identifying developmental resources and strategies,setting developmental goals,implementing strategies,giving feedback,and observing and documenting developmental behaviors 
C) Observing and documenting developmental behaviors,setting developmental goals,giving feedback,identifying developmental resources and strategies,and implementing strategies 
D) None of the above

Question 2

Which of the following is not one of the five pitfalls associated with the disciplinary process?

Accepted Answer

A) Not allowing the employee a chance to improve 
B) Performance standards are "unrealistic" or "unfair" 
C) Failure to consult Human Resources 
D) Acceptance of poor performance 
A) Not allowing the employee a chance to improve 
B) Performance standards are "unrealistic" or "unfair" 
C) Failure to consult Human Resources 
D) Acceptance of poor performance

Question 3

What can a manager do to avoid the pitfalls associated with the disciplinary process?

Accepted Answer

The five pitfalls associated with the di

Question 4

When should a decision-making leave not be used?

Accepted Answer

A) When an employee is continually late to work 
B) When an employee engages in a violation of work policies 
C) When an employee has been written up 
D) When an employee consistently demonstrates a poor attitude 
A) When an employee is continually late to work 
B) When an employee engages in a violation of work policies 
C) When an employee has been written up 
D) When an employee consistently demonstrates a poor attitude

Question 5

You are rolling out a new employee developmental program,and you are meeting with a manager who does not believe that documenting her employees' performance is a good use of time.Please explain to her why it is important to document employee performance,specifically in relation to achieving developmental goals.

Accepted Answer

Even though it may be time consuming and

Question 6

Failure to provide feedback may result in what consequences?

Accepted Answer

A) Employees would miss out on the opportunity to improve performance. 
B) Organizations may be stuck with chronic poor performance. 
C) Employees may develop inaccurate perceptions of how their performance is regarded by others. 
D) All of the above are correct 
A) Employees would miss out on the opportunity to improve performance. 
B) Organizations may be stuck with chronic poor performance. 
C) Employees may develop inaccurate perceptions of how their performance is regarded by others. 
D) All of the above are correct

Question 7

What is a feedback gap?

Accepted Answer

A) When employees want feedback but aren't able to get it from supervisors 
B) When supervisors want to give feedback,but employees will not take it 
C) When supervisors and employees mutually instigate and reinforce lack of communication about poor performance 
D) When supervisors and employees discuss poor performance,but they misunderstand each other 
A) When employees want feedback but aren't able to get it from supervisors 
B) When supervisors want to give feedback,but employees will not take it 
C) When supervisors and employees mutually instigate and reinforce lack of communication about poor performance 
D) When supervisors and employees discuss poor performance,but they misunderstand each other

Question 8

Time,activity,and situational constraints often keep managers from observing an employee's performance regarding developmental activities.

Accepted Answer

A) True 
 B)False

Question 9

Explain why documentation of developmental activities and progress is important.

Accepted Answer

Documentation of developmental activitie

Question 10

Explain the styles of coaching.

Accepted Answer

The styles of coaching are:
F1F1F1S1F1

Question 11

Which of the following is a good suggestion for documenting performance in a useful and constructive way?

Accepted Answer

A) Use general terms 
B) Focus on positive comments 
C) Use adjectives and adverbs sparingly 
D) Use different procedures for different personalities 
A) Use general terms 
B) Focus on positive comments 
C) Use adjectives and adverbs sparingly 
D) Use different procedures for different personalities

Question 12

Coaches who use a persuading style often try to sell what they want the employee to do.

Accepted Answer

A) True 
 B)False

Question 13

Discuss the constraints that a coach may experience in attempting to observe an employee's performance regarding developmental activities.

Accepted Answer

When attempting to observe an employee's

Question 14

Documentation of employee performance is important because of…

Accepted Answer

A) Legal protection,among other things. 
B) Employees will not know whether they've done a good job without documentation. 
C) Employees will not admit to behavior unless there is documentation. 
D) All of the above are correct 
A) Legal protection,among other things. 
B) Employees will not know whether they've done a good job without documentation. 
C) Employees will not admit to behavior unless there is documentation. 
D) All of the above are correct

Question 15

Documentation of employee development can include memos,letters,e-mail messages,handwritten notes,comments,observations,descriptions,and evaluations provided by colleagues.

Accepted Answer

A) True 
 B)False

Question 16

The best form of documentation to use for a formal evaluation is handwritten notes.

Accepted Answer

A) True 
 B)False

Please choose the statement below that correctly lists the steps in the coaching process.

Which of the following is not one of the five pitfalls associated with the disciplinary process?

What can a manager do to avoid the pitfalls associated with the disciplinary process?

When should a decision-making leave not be used?

Failure to provide feedback may result in what consequences?

What is a feedback gap?

Time,activity,and situational constraints often keep managers from observing an employee's performance regarding developmental activities.

Explain why documentation of developmental activities and progress is important.

Explain the styles of coaching.

Which of the following is a good suggestion for documenting performance in a useful and constructive way?

Coaches who use a persuading style often try to sell what they want the employee to do.

Discuss the constraints that a coach may experience in attempting to observe an employee's performance regarding developmental activities.

Documentation of employee performance is important because of…

Documentation of employee development can include memos,letters,e-mail messages,handwritten notes,comments,observations,descriptions,and evaluations provided by colleagues.

The best form of documentation to use for a formal evaluation is handwritten notes.

Performance Management and Reward Systems in Context

Performance Management Process

Performance Management and Strategic Planning

Defining Performance and Choosing a Measurement Approach

Measuring Results and Behaviors

Gathering Performance Information

Implementing a Performance Management System

Performance Management and Employee Development

Reward Systems and Legal Issues

Managing Team Performance

Filters

Exam 9: Performance Management Skills

Please choose the statement below that correctly lists the steps in the coaching process.

Which of the following is not one of the five pitfalls associated with the disciplinary process?

What can a manager do to avoid the pitfalls associated with the disciplinary process?

When should a decision-making leave not be used?

Failure to provide feedback may result in what consequences?

What is a feedback gap?

Time,activity,and situational constraints often keep managers from observing an employee's performance regarding developmental activities.

Explain why documentation of developmental activities and progress is important.

Explain the styles of coaching.

Which of the following is a good suggestion for documenting performance in a useful and constructive way?

Coaches who use a persuading style often try to sell what they want the employee to do.

Discuss the constraints that a coach may experience in attempting to observe an employee's performance regarding developmental activities.

Documentation of employee performance is important because of…

Documentation of employee development can include memos,letters,e-mail messages,handwritten notes,comments,observations,descriptions,and evaluations provided by colleagues.

The best form of documentation to use for a formal evaluation is handwritten notes.

Performance Management and Reward Systems in Context

Performance Management Process

Performance Management and Strategic Planning

Defining Performance and Choosing a Measurement Approach

Measuring Results and Behaviors

Gathering Performance Information

Implementing a Performance Management System

Performance Management and Employee Development

Reward Systems and Legal Issues

Managing Team Performance

Filters