Exam 9: Performance Management Skills

Describe the steps of the coaching process.

Coaches who favor the _______________ style of coaching want employees to be happy and to do what feels right for them.

One effective way to give praise is to comment on the absence of the negative,for example,by saying,"not bad" or "better than last time."

A feedback gap occurs when managers avoid giving negative feedback and employees avoid seeking it.

The directing coaching style is the most effective coaching style to use.

Analyze the steps that can be taken by supervisors to prevent defensive responses during the performance review meeting.

____________________ describes the coaching behavior that involves gathering information on whether performance deficiencies are due to lack of knowledge and skills,abilities,motivation,or situational factors beyond the control of the employee.

Assess the main purposes of feedback.

Describe what a decision-making leave is and what it is used for.

Why is it important for a manager to be concerned with an employee's core self-evaluation?

Now that the manager above understands the importance of documenting performance and she knows how to document performance,she would like guidance on how to run a performance review meeting.Please give the general sequence of steps that take place at a performance review meeting along with a brief description of what happens at each step.

You are a supervisor at a manufacturing company and you are coaching one of the veteran employees of the company.Describe the behaviors required to perform this function.

Which one of the following traits is associated with a personality trait labeled core self-evaluation?

How should a supervisor handle defensiveness?

Giving insincere praise may lead to:

The manager above accepts that she needs to document her employees' performance,but now she would like guidance on how to do so.Please provide her with some tips on documenting performance.

Which of the following is not one of the suggestions for the termination meeting?

Coaching includes which of the following:

Which one of the following is considered among the main coaching styles?

To understand successful coaching,what are the guiding principles you need to understand?