Exam 4: Defining Performance and Choosing a Measurement Approach

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When workers are skilled in the needed behaviors,behaviors and results are related,and results show consistent improvement over time,it is best to use the results approach to measuring performance.

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Why is it important to consider cultural differences when defining and measuring performance?

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The traits approach emphasizes ______________ and ignores _______________.

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What are the five steps of deliberate practice that lead to excellence?

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