Exam 10: The Project Manager

The change management procedures must cover communication between the _________ and the customer and between the ________ and the project team.

Good negotiating skills are essential for project managers.

Communication by project managers needs to be timely, honest, and ambiguous.

Project leadership involves criticizing the people assigned to the project to work as a team.

Another way of encouraging project team development is to meet with project team members individually at the start of their project assignments and encourage them to take advantage of their assignments to expand their knowledge and skills.

Generally, the _______ in the project that changes are identified, the _______ their effect on accomplishing the project objective.

The project manager must foster motivation through criticism of the project team as a whole and of individual members. Criticism should be carried out as soon as possible after the action that is being criticized.

The project manager should encourage project team members to identify problems early and solve them on their own or seek help if they need to.

Only the good news should be shared promptly. The bad news should be kept secret by the project manager.

Effective and frequent communication is crucial for keeping the project moving, identifying potential problems, soliciting suggestions to improve project performance, keeping abreast of customer satisfaction, and avoiding surprises.

The project manager should try to learn about the personal interests of each individual by being intrusive.

The project manager sets the tone for the project team by establishing an environment of trust, high expectations, and enjoyment.

The capable project manager understands what motivates team members and creates a competitive environment in which individuals compete as part of a high-performing team and are required to excel.

Participate in education and training programs to develop the skills necessary to be an effective project manager.

It is the responsibility of the________ to make sure that the customer is satisfied that the work scope is completed in a quality manner, within budget, and on time.

The project manager involves the project team in the functions of planning, organizing, and controlling the project to gain their commitment to successful completion of the project.

The project manager communicates the objective to the project team in such a manner as to create a vision of

A project manager needs to be a good problem solver.

During the project life cycle, project managers encounter many occasions to employ their negotiating skills in interactions with the sponsor or customer, the project organization's management, subcontractors, vendors, and end users of the project's end product.

_______ implies more than just assigning tasks to specific members of the project team. It includes giving team members the responsibility to accomplish job objectives and the authority to make decisions and take actions to achieve the expected results, as well as accountability for accomplishing those results.