Exam 12: Project Communication and Documentation

Formal project documents such as contracts and amendments, that require signatures, are usually sent in hardcopy.

None of the information in the progress report should be a surprise to the readers.

It is important to keep in mind that reports must be written to address what is of interest to the readers, not what is of interest to the person writing the report.

When responding to questions, be candid and arrogant.

A _______ identifies the various documents, who is responsible for creating each document, by when or how frequently the document must be distributed, to whom each document is to be distributed, and what action each recipient is expected to take.

Emoticons are considered professional, and all recipients will understand the abbreviations.

Know your closing lines.

The project final report is an accumulation of the progress reports and a blow-by-blow story of what happened throughout the project.

Making sure the visual aids are readable from the most front seat in the room where the presentation will be given because the most important people will sit in the front.

Written communication should be used mostly to inform, confirm, and request.

When communicating with individuals from other cultures or countries, their customs regarding greetings, gestures, eye contact, and protocol are not important.

Work related e-mail should include emoticons or text message abbreviations.

Body language and tone (inflection and emotion of the voice) are unimportant elements that take away from verbal communication.

The audience may be representatives of the customer's organization, the project organization's upper management, or the project team itself.

A project status review meeting is usually led or called by

A ________ is a system used to manage the content of a website, documents, or files.

Collocation of the project team is helpful to facilitate verbal communication.

A meeting can be a vehicle for fostering team building and reinforcing team members' expectations, roles, and commitment to the project objective.

Possible elements of a _______ include documents, author or originator or person responsible for creating the documents, required date or frequency for document completion and distribution, recipients for documents in distribution list, actions required, and comments related to each document.

A final ________ when the contractor has completed the detailed specifications, drawings, screen and report formats, and such. The purpose of this final design review meeting is to gain approval from the customer.