Exam 2: Building and Sustaining Relationships in Retailing

Environmental issues are generally covered in _____.

The major difference between consumerism and social responsibility is that consumerism is _____.

Computer and auto repair are examples of _____ services.

A form of revolving credit is a(n)_____ credit account.

A fundamental concept of the value chain is the _____.

Which statement concerning a value delivery system is not correct?

Allowing workers to have discretion to satisfy customers most closely illustrates _____.

The value chain only encompasses the retailer and the final consumer.

In a revolving credit account,_____.

A(n)_____ retail strategy encompasses value chain elements not yet perfected by any competing firm in a retailer's industry category.

The consumer's right to be informed by retailers is more difficult due to the increase in _____.

In an electronic debit payment plan,the purchase price _____.

Consumers have little concern as to which channel member in a value chain performs each service.

A retailer's core customers are its best customers.

At the consumer's option,an option credit account can be either paid in full or be a _____.

Partial,revolving payments are not permitted in _____.

A value chain consists of both tangible and intangible product and service offerings.

A retailer can best implement a consumer's right to be informed by _____.

Service quality can be standardized and made more efficient by _____.

From the customer's perspective,value is based on _____.