Exam 17: Section 3: Managing Information

The first step in the service-profit chain is external service quality or the quality of treatment that employees receive from a company's internal service providers.

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(True/False)

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Question 1

Correct Answer:

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False

_______is a deviation in the form, condition, or appearance of a product from the quality standard for that

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Question 2

Correct Answer:

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Which of the following types of operations are most dependent on the accuracy of sales forecasts?

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Question 3

Correct Answer:

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Which of the following is the most flexible manufacturing operation?

(Multiple Choice)

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Question 4

The term_______ refers to restoring customer satisfaction to strongly dissatisfied customers.

(Multiple Choice)

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Question 5

Two common measures of productivity are extrinsic productivity and intrinsic productivity.

(True/False)

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Question 6

Downtime and lost efficiency are both examples of:

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Question 7

Which of the following is NOT a criterion on which companies are judged when applying for the Baldrige National Quality Award?

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Question 8

Which of the following shows the correct relationship for productivity, outputs, and inputs?

(Multiple Choice)

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Question 9

The three basic measures of inventory are inventory turnover, average aggregate inventory, and:

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Question 10

_______refers to a manufacturing operation that divides manufacturing processes into separate parts or modules that are combined to create semi-customized products.

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Question 11

The three principles that characterize TQM are continuous improvement, teamwork, and:

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Question 12

Showing 1 - 12 of 12

Exam 17: Section 3: Managing Information

The first step in the service-profit chain is external service quality or the quality of treatment that employees receive from a company's internal service providers.

_______is a deviation in the form, condition, or appearance of a product from the quality standard for that

Which of the following types of operations are most dependent on the accuracy of sales forecasts?

Which of the following is the most flexible manufacturing operation?

The term_______ refers to restoring customer satisfaction to strongly dissatisfied customers.

Two common measures of productivity are extrinsic productivity and intrinsic productivity.

Downtime and lost efficiency are both examples of:

Which of the following is NOT a criterion on which companies are judged when applying for the Baldrige National Quality Award?

Which of the following shows the correct relationship for productivity, outputs, and inputs?

The three basic measures of inventory are inventory turnover, average aggregate inventory, and:

_______refers to a manufacturing operation that divides manufacturing processes into separate parts or modules that are combined to create semi-customized products.

The three principles that characterize TQM are continuous improvement, teamwork, and:

Section 1: Management

Section 2: Management

Section 3: Management

Section 1: History of Management

Section 2: History of Management

Section 3: History of Management

Section 1: Organizational Environments and Cultures

Section 2: Organizational Environments and Cultures

Section 3: Organizational Environments and Cultures

Section 1: Ethics and Social Responsibility

Section 2: Ethics and Social Responsibility

Section 3: Ethics and Social Responsibility

Section 1: Planning and Decision Making

Section 2: Planning and Decision Making

Section 3: Planning and Decision Making

Section 1: Organizational Strategy

Section 2: Organizational Strategy

Section 3: Organizational Strategy

Section 1: Innovation and Change

Section 2: Innovation and Change

Section 3: Innovation and Change

Section 1: Global Management

Section 2: Global Management

Section 1: Designing Adaptive Organizations

Section 2:designing Adaptive Organizations

Section 1: Managing Teams

Section 2: Managing Teams

Section 3: Managing Teams

Section 1: Managing Human Resource Systems

Section 2: Managing Human Resource Systems

Section 3: Managing Human Resource Systems

Section 1: Managing Individuals and a Diverse Work Force

Section 2: Managing Individuals and a Diverse Work Force

Section 3: Managing Individuals and a Diverse Work Force

Section 1: Motivation

Section 2: Motivation

Section 3: Motivation

Section 1: Leadership

Section 2: Leadership

Section 3: Leadership

Section 1: Managing Communication

Section 2: Managing Communication

Section 1: Control

Section 2: Control

Section 3: Control

Section 1: Managing Information

Section 2: Managing Information

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