Exam 1: Section 1: Management

Technical skill refers to the ability to see the organization as a whole, how the different parts affect each other, and how the company fits into or is affected by its environment.

Team leaders typically:

Upper-level managers may actually spend more time dealing with people than lower-level managers.

The job of team leader would NOT be considered a management position.

Middle managers engage in plans and actions that typically produce results within a short time period.

A________ for a McDonald's fast-food restaurant would be responsible for placing orders for food and paper supplies and for setting up weekly work schedules.

Specify the differences in the timeframes involved in planning done by top, middle, and first-line managers.

In the entrepreneur role, managers adapt themselves, their subordinates, and their units to incremental change.

Southern Living magazine was forced to pull an issue off newsstands and mail warnings to 2.5 million subscribers after it became clear that a recipe for dinner rolls described as "little pillows from heaven" was considered controversial. The management function of_____________ was used when the warnings were mailed to subscribers.

Top managers are responsible for creating a climate for change in an organization.

Which of the following typically is NOT performed by top managers?

At the death of her husband, Miriam McAllister became the CEO of a company that is the world's leading manufacturer of kidney dialysis machines. It was believed when she took the position that she would perform only ceremonial duties and would not want to be actively involved in the running of the company. In other words, it was assumed she would be a:

___________is the accomplishment of tasks that help fulfill organizational objectives.

Compare and contrast the managerial roles of liaison, spokesperson, and negotiator. Explain both the similarities that link these roles behaviorally and the differences Mintzberg draws between them.

_____are responsible for creating a positive organizational culture through language and action.

Lorenzo Fluza is the owner and CEO of the company that makes Camper shoes. Mintzberg would describe Lorenzo Fluza as fulfilling the leader role within the organization. This means he spends much of his time:

Which of the following is an example of an interpersonal role?

Robert Rothschild Farm boosted morale and showed its gratitude to its 75 employees at its retail store by hosting its first employee appreciation week. "It was a good mix of fun and learning," said Robin Coffey, marketing manager. Coffey is an example of a:

Wainscott Finch, a Fortune 500 management consulting firm, conducts Project Management Preparatory Academies for its clients in which participants spend 70 hours learning how to create a differential competitive advantage through their employees. Why?

Coca-Cola and PepsiCo spent a total of $75 million to launch mid-calorie sodas. The new brands grabbed a combined market share of less than 1 percent. Coke's and PepsiCo's ________would be responsible for determining that the product should be deleted from each of their product lines.