Question 1

___________involves managing the daily production of goods and services.

Accepted Answer

A)  Operations management 
B)  Resource management 
C)  Systems management 
D)  Contingency management 
E)  Bureaucratic management 
A)  Operations management 
B)  Resource management 
C)  Systems management 
D)  Contingency management 
E)  Bureaucratic management A

Question 2

In a departure from mainstream management thinking, Mary Parker Follett believed:

Accepted Answer

A)  rules and procedures should be applied without favoritism 
B)  group dynamics produces positive peer pressure 
C)  conflict could be beneficial 
D)  work specialization was the key to efficiency 
E)  pay should be performance-based 
A)  rules and procedures should be applied without favoritism 
B)  group dynamics produces positive peer pressure 
C)  conflict could be beneficial 
D)  work specialization was the key to efficiency 
E)  pay should be performance-based C

Question 3

A systems view of management allows managers to:

Accepted Answer

A)  deal with the complex environment in which their companies operate 
B)  manage employee attendance 
C)  communicate efficiently 
D)  store and retrieve all types of information 
E)  eliminate production bottlenecks 
A)  deal with the complex environment in which their companies operate 
B)  manage employee attendance 
C)  communicate efficiently 
D)  store and retrieve all types of information 
E)  eliminate production bottlenecks A

Question 4

Frederick Taylor was the father of systems management.

Accepted Answer

A) True 
 B)False

Question 5

At about the same time as management theorists were developing scientific management principles in the United States, Max Weber was in Europe developing:

Accepted Answer

A)  human relations management 
B)  group dynamics theory 
C)  systems management 
D)  contingency management 
E)  bureaucratic management 
A)  human relations management 
B)  group dynamics theory 
C)  systems management 
D)  contingency management 
E)  bureaucratic management

Question 6

A Gantt chart can be used to track informal communication paths.

Accepted Answer

A) True 
 B)False

Question 7

Frederick Taylor is famous for:

Accepted Answer

A)  developing time and motion studies 
B)  first defining the functions of managers 
C)  developing the 14 principles of management 
D)  creating the principles of scientific management 
E)  doing all of these 
A)  developing time and motion studies 
B)  first defining the functions of managers 
C)  developing the 14 principles of management 
D)  creating the principles of scientific management 
E)  doing all of these

Question 8

Frank and Lillian Gilbreth are important to management because they:

Accepted Answer

A)  used motion studies to eliminate unnecessary or repetitive motions from the work process 
B)  proved the effectiveness of nonfinancial motivators in convincing workers to strive for organizational goals 
C)  realized how the principles of sociology applied to worker performance 
D)  viewed the organization as a system that influenced its environment and that was influenced by its environment 
E)  identified the four functions managers perform 
A)  used motion studies to eliminate unnecessary or repetitive motions from the work process 
B)  proved the effectiveness of nonfinancial motivators in convincing workers to strive for organizational goals 
C)  realized how the principles of sociology applied to worker performance 
D)  viewed the organization as a system that influenced its environment and that was influenced by its environment 
E)  identified the four functions managers perform

Question 9

Which of the following statements about the origins of management is true?

Accepted Answer

A)  Job enrichment was developed during the last half of the twentieth century. 
B)  Management as a field of study is only about 125 years old. 
C)  Information management appeared with the first computers. 
D)  The use of management functions would have made the building of the Egyptian pyramids more efficient. 
E)  All of the above statements about the origin of management are true. 
A)  Job enrichment was developed during the last half of the twentieth century. 
B)  Management as a field of study is only about 125 years old. 
C)  Information management appeared with the first computers. 
D)  The use of management functions would have made the building of the Egyptian pyramids more efficient. 
E)  All of the above statements about the origin of management are true.

Question 10

Human relations management focused on managers' roles and authority.

Accepted Answer

A) True 
 B)False

Question 11

Management ideas and practices have actually been used from the earliest times of recorded history.

Accepted Answer

A) True 
 B)False

Question 12

According to Henri Fayol's 14 principles of management__________, requires that each employee should report to and receive orders from just one boss.

Accepted Answer

A)  unity of direction 
B)  centralization 
C)  vertical authority 
D)  span of management 
E)  unity of command 
A)  unity of direction 
B)  centralization 
C)  vertical authority 
D)  span of management 
E)  unity of command

Exam 2: Section 3: History of Management

___________involves managing the daily production of goods and services.

In a departure from mainstream management thinking, Mary Parker Follett believed:

A systems view of management allows managers to:

Frederick Taylor was the father of systems management.

At about the same time as management theorists were developing scientific management principles in the United States, Max Weber was in Europe developing:

A Gantt chart can be used to track informal communication paths.

Frederick Taylor is famous for:

Frank and Lillian Gilbreth are important to management because they:

Which of the following statements about the origins of management is true?

Human relations management focused on managers' roles and authority.

Management ideas and practices have actually been used from the earliest times of recorded history.

According to Henri Fayol's 14 principles of management__________, requires that each employee should report to and receive orders from just one boss.

Section 1: Management

Section 2: Management

Section 3: Management

Section 1: History of Management

Section 2: History of Management

Section 1: Organizational Environments and Cultures

Section 2: Organizational Environments and Cultures

Section 3: Organizational Environments and Cultures

Section 1: Ethics and Social Responsibility

Section 2: Ethics and Social Responsibility

Section 3: Ethics and Social Responsibility

Section 1: Planning and Decision Making

Section 2: Planning and Decision Making

Section 3: Planning and Decision Making

Section 1: Organizational Strategy

Section 2: Organizational Strategy

Section 3: Organizational Strategy

Section 1: Innovation and Change

Section 2: Innovation and Change

Section 3: Innovation and Change

Section 1: Global Management

Section 2: Global Management

Section 1: Designing Adaptive Organizations

Section 2:designing Adaptive Organizations

Section 1: Managing Teams

Section 2: Managing Teams

Section 3: Managing Teams

Section 1: Managing Human Resource Systems

Section 2: Managing Human Resource Systems

Section 3: Managing Human Resource Systems

Section 1: Managing Individuals and a Diverse Work Force

Section 2: Managing Individuals and a Diverse Work Force

Section 3: Managing Individuals and a Diverse Work Force

Section 1: Motivation

Section 2: Motivation

Section 3: Motivation

Section 1: Leadership

Section 2: Leadership

Section 3: Leadership

Section 1: Managing Communication

Section 2: Managing Communication

Section 1: Control

Section 2: Control

Section 3: Control

Section 1: Managing Information

Section 2: Managing Information

Section 3: Managing Information

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