Question 1

The two types of productivity are:

Accepted Answer

A)  partial productivity and complete productivity 
B)  multifactor productivity and partial productivity 
C)  individual productivity and departmental productivity 
D)  departmental productivity and organizational productivity 
E)  organizational productivity and industry productivity 
A)  partial productivity and complete productivity 
B)  multifactor productivity and partial productivity 
C)  individual productivity and departmental productivity 
D)  departmental productivity and organizational productivity 
E)  organizational productivity and industry productivity B

Question 2

The three basic measures of inventory are inventory turnover, average aggregate inventory, and:

Accepted Answer

A)  inventory depreciation 
B)  inventory amortization 
C)  weeks of supply 
D)  multifactor inventory 
E)  speed of obsolescence 
A)  inventory depreciation 
B)  inventory amortization 
C)  weeks of supply 
D)  multifactor inventory 
E)  speed of obsolescence C

Question 3

The term _______refers to restoring customer satisfaction to strongly dissatisfied customers.

Accepted Answer

A)  service recovery 
B)  service enhancement 
C)  customer focus 
D)  customer reengineering 
E)  relationship marketing 
A)  service recovery 
B)  service enhancement 
C)  customer focus 
D)  customer reengineering 
E)  relationship marketing A

Question 4

When a manufacturer makes a product continuously, it is using:

Accepted Answer

A)  project manufacturing 
B)  continuous-flow production 
C)  line-flow production 
D)  batch production 
E)  job shops 
A)  project manufacturing 
B)  continuous-flow production 
C)  line-flow production 
D)  batch production 
E)  job shops

Question 5

Which of the following types of operations are most dependent on the accuracy of sales forecasts?

Accepted Answer

A)  project manufacturing 
B)  assemble-to-order operations 
C)  make-to-order operations 
D)  buy-to-sell operations 
E)  make-to-stock operations 
A)  project manufacturing 
B)  assemble-to-order operations 
C)  make-to-order operations 
D)  buy-to-sell operations 
E)  make-to-stock operations

Question 6

A product's quality is determined by its:

Accepted Answer

A)  reliability, homogeneity, and durability 
B)  reliability, validity, and effectiveness 
C)  serviceability, tangibility, and homogeneity 
D)  durability, reliability, and serviceability 
E)  consistency, tangibility, and durability 
A)  reliability, homogeneity, and durability 
B)  reliability, validity, and effectiveness 
C)  serviceability, tangibility, and homogeneity 
D)  durability, reliability, and serviceability 
E)  consistency, tangibility, and durability

Question 7

The three principles that characterize TQM are continuous improvement, teamwork, and:

Accepted Answer

A)  third party certification 
B)  delegation 
C)  participative management 
D)  customer focus and satisfaction 
E)  distinctive competence 
A)  third party certification 
B)  delegation 
C)  participative management 
D)  customer focus and satisfaction 
E)  distinctive competence

Question 8

Inventory is defined as the number of finished products that a company has in its possession either in the factory, in warehouses, or on delivery vehicles.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following shows the correct relationship for productivity, outputs, and inputs?

Accepted Answer

A)  productivity = (inputs/outputs) 
B)  productivity = [(inputs $x$ outputs)/100] 
C)  outputs = (productivity/inputs) 
D)  productivity = (outputs/inputs) 
E)  inputs = (productivity/outputs) 
A)  productivity = (inputs/outputs) 
B)  productivity = [(inputs $x$ outputs)/100] 
C)  outputs = (productivity/inputs) 
D)  productivity = (outputs/inputs) 
E)  inputs = (productivity/outputs)

Question 10

It costs ten times as much to find a new customer as it does to keep an existing customer.

Accepted Answer

A) True 
 B)False

Exam 17: Section 2: Managing Information

The two types of productivity are:

The three basic measures of inventory are inventory turnover, average aggregate inventory, and:

The term _______refers to restoring customer satisfaction to strongly dissatisfied customers.

When a manufacturer makes a product continuously, it is using:

Which of the following types of operations are most dependent on the accuracy of sales forecasts?

A product's quality is determined by its:

The three principles that characterize TQM are continuous improvement, teamwork, and:

Inventory is defined as the number of finished products that a company has in its possession either in the factory, in warehouses, or on delivery vehicles.

Which of the following shows the correct relationship for productivity, outputs, and inputs?

It costs ten times as much to find a new customer as it does to keep an existing customer.

Section 1: Management

Section 2: Management

Section 3: Management

Section 1: History of Management

Section 2: History of Management

Section 3: History of Management

Section 1: Organizational Environments and Cultures

Section 2: Organizational Environments and Cultures

Section 3: Organizational Environments and Cultures

Section 1: Ethics and Social Responsibility

Section 2: Ethics and Social Responsibility

Section 3: Ethics and Social Responsibility

Section 1: Planning and Decision Making

Section 2: Planning and Decision Making

Section 3: Planning and Decision Making

Section 1: Organizational Strategy

Section 2: Organizational Strategy

Section 3: Organizational Strategy

Section 1: Innovation and Change

Section 2: Innovation and Change

Section 3: Innovation and Change

Section 1: Global Management

Section 2: Global Management

Section 1: Designing Adaptive Organizations

Section 2:designing Adaptive Organizations

Section 1: Managing Teams

Section 2: Managing Teams

Section 3: Managing Teams

Section 1: Managing Human Resource Systems

Section 2: Managing Human Resource Systems

Section 3: Managing Human Resource Systems

Section 1: Managing Individuals and a Diverse Work Force

Section 2: Managing Individuals and a Diverse Work Force

Section 3: Managing Individuals and a Diverse Work Force

Section 1: Motivation

Section 2: Motivation

Section 3: Motivation

Section 1: Leadership

Section 2: Leadership

Section 3: Leadership

Section 1: Managing Communication

Section 2: Managing Communication

Section 1: Control

Section 2: Control

Section 3: Control

Section 1: Managing Information

Section 3: Managing Information

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