Question 1

Job burnout has come to be recognized as a major work stress problem.Which of the following about job burnout is true?

Accepted Answer

A) Job burnout primarily results in a state of physical exhaustion. 
B) Job burnout is more common in professions in which people do not have contact with others and must primarily work alone. 
C) Job burnout is more common in men than women. 
D) Job burnout is the result of continued strain associated in dealing extensively with other people. 
E) Job burnout occurs more frequently in boring jobs. 
A) Job burnout primarily results in a state of physical exhaustion. 
B) Job burnout is more common in professions in which people do not have contact with others and must primarily work alone. 
C) Job burnout is more common in men than women. 
D) Job burnout is the result of continued strain associated in dealing extensively with other people. 
E) Job burnout occurs more frequently in boring jobs. D

Question 2

The implication of a study on job strain reported in the Journal of the American Medical Association is that _____.

Accepted Answer

A) top management positions need to be altered to reduce the pressure on managers 
B) not much can really be done to reduce job strain as the tendency for an individual to suffer from strain is biological and is therefore out of control of the organization 
C) the problem of strain can be reduced through meditation and biofeedback 
D) improving the design of jobs,better use of worker skills,and increasing worker participation in decision-making should be undertaken 
E) none of the above 
A) top management positions need to be altered to reduce the pressure on managers 
B) not much can really be done to reduce job strain as the tendency for an individual to suffer from strain is biological and is therefore out of control of the organization 
C) the problem of strain can be reduced through meditation and biofeedback 
D) improving the design of jobs,better use of worker skills,and increasing worker participation in decision-making should be undertaken 
E) none of the above D

Question 3

A characteristic common to individuals who experience job burnout include _____.

Accepted Answer

A) being overweight 
B) being a perfectionist 
C) lack of exercise 
D) apathy toward their work 
E) answers a and c 
A) being overweight 
B) being a perfectionist 
C) lack of exercise 
D) apathy toward their work 
E) answers a and c B

Question 4

A transaction which involves two ego states at the same time by one individual is _____.

Accepted Answer

A) an example of an ulterior transaction 
B) when two transactions complement each other 
C) an unexpected ego state 
D) not possible 
E) a child-to-child transaction 
A) an example of an ulterior transaction 
B) when two transactions complement each other 
C) an unexpected ego state 
D) not possible 
E) a child-to-child transaction

Question 5

In the Johari Window Model,the four areas are _____.

Accepted Answer

A) public,blind,closed,unknown 
B) cheerleader,pathfinder,analyzer,stabilizer 
C) supportive,persuasive,analytical,and integrative 
D) goals,technical,structural,behavioral 
E) I'm OK,you're OK,I'm not OK,you're not OK 
A) public,blind,closed,unknown 
B) cheerleader,pathfinder,analyzer,stabilizer 
C) supportive,persuasive,analytical,and integrative 
D) goals,technical,structural,behavioral 
E) I'm OK,you're OK,I'm not OK,you're not OK

Question 6

The results of career life planning have shown that turnover declines dramatically and employees express higher satisfaction with their work.

Accepted Answer

A) True 
 B)False

Question 7

Why are interpersonal interventions important to the organization?

Accepted Answer

Organizations use the energy and ability

Question 8

A complementary transaction _____.

Accepted Answer

A) occurs when a message from one ego state receives a response from an inappropriate ego state 
B) occurs when a message sent from one ego state receives an expected response from the other person's appropriate ego state 
C) is a positive response tied to some type of performance of the receiver of the transaction 
D) occurs when the words of the transaction mean one thing but the underlying intent means something much different 
E) should normally be avoided in OD programs 
A) occurs when a message from one ego state receives a response from an inappropriate ego state 
B) occurs when a message sent from one ego state receives an expected response from the other person's appropriate ego state 
C) is a positive response tied to some type of performance of the receiver of the transaction 
D) occurs when the words of the transaction mean one thing but the underlying intent means something much different 
E) should normally be avoided in OD programs

Question 9

The first step in career life planning is to decide what types of jobs or work the participant would like to be doing at the end of ten years.

Accepted Answer

A) True 
 B)False

Question 10

Individual career problems can often be linked to _____.

Accepted Answer

A) larger organizational problems 
B) restructuring of organizations that reduce management levels 
C) personal goals becoming lost in the "organization trap" 
D) a rigid bureaucratic structure and intergroup conflict 
E) all of the above 
A) larger organizational problems 
B) restructuring of organizations that reduce management levels 
C) personal goals becoming lost in the "organization trap" 
D) a rigid bureaucratic structure and intergroup conflict 
E) all of the above

Question 11

An underlying assumption in the development of the individual member of an organization is that _____.

Accepted Answer

A) individual interventions are implemented with all organization members 
B) it is usually successful and therefore more cost effective than most other methods 
C) if the individual becomes more effective,the total organization will also be improved 
D) it is usually not successful but the method is still used as it is part of an overall change program 
E) answers a and d 
A) individual interventions are implemented with all organization members 
B) it is usually successful and therefore more cost effective than most other methods 
C) if the individual becomes more effective,the total organization will also be improved 
D) it is usually not successful but the method is still used as it is part of an overall change program 
E) answers a and d

Question 12

Some studies on the effects of job stress have shown that jobs causing the most problems with high blood pressure were not those jobs with a great deal of pressure to work hard and fast such as high-powered executive jobs.Instead,the types of jobs causing increases in blood pressure were lower-level jobs where there was a high psychological demand coupled with little control over the work place and little use of skills.

Accepted Answer

A) True 
 B)False

Question 13

Using structural analysis in the Transaction Analysis model is to help a person to understand better the sources of their values,behaviors,and thoughts.

Accepted Answer

A) True 
 B)False

Question 14

The purpose of career life planning is to find promotional opportunities for top levels of management so that the OD program will have supporters at the highest levels.

Accepted Answer

A) True 
 B)False

Question 15

A goal of laboratory learning is to _____.

Accepted Answer

A) improve the structure of organizations 
B) increase awareness of personal style 
C) promote a feeling of support and warmth among members 
D) increase productivity 
E) answers b and c 
A) improve the structure of organizations 
B) increase awareness of personal style 
C) promote a feeling of support and warmth among members 
D) increase productivity 
E) answers b and c

Question 16

Stress in some situations may be positive,as when it causes someone to be challenged in their performance.

Accepted Answer

A) True 
 B)False

Question 17

The psychological position that suggests a tendency to mistreat and blame others and to put down others is referred to as _____ in Transactional Analysis terminology.

Accepted Answer

A) I'm not OK,you're OK 
B) I'm OK,you're OK 
C) ulterior transactions 
D) negative or crooked strokes 
E) I'm OK,you're not OK 
A) I'm not OK,you're OK 
B) I'm OK,you're OK 
C) ulterior transactions 
D) negative or crooked strokes 
E) I'm OK,you're not OK

Question 18

The _____ area of the Johari Window involves behavior,thoughts,and feelings known only to oneself but not to others.

Accepted Answer

A) transactional 
B) unknown 
C) public 
D) mask-to-mask 
E) closed 
A) transactional 
B) unknown 
C) public 
D) mask-to-mask 
E) closed

Question 19

Another term for laboratory learning is _____.

Accepted Answer

A) encounter groups 
B) Johari Window 
C) wellness program 
D) Transactional Analysis 
E) meditation 
A) encounter groups 
B) Johari Window 
C) wellness program 
D) Transactional Analysis 
E) meditation

Question 20

Career development is becoming more important as those serving in management ranks are less secure in their positions and are less likely to get promotions than in previous times.

Accepted Answer

A) True 
 B)False

Job burnout has come to be recognized as a major work stress problem.Which of the following about job burnout is true?

The implication of a study on job strain reported in the Journal of the American Medical Association is that _____.

A characteristic common to individuals who experience job burnout include _____.

A transaction which involves two ego states at the same time by one individual is _____.

In the Johari Window Model,the four areas are _____.

The results of career life planning have shown that turnover declines dramatically and employees express higher satisfaction with their work.

Why are interpersonal interventions important to the organization?

A complementary transaction _____.

The first step in career life planning is to decide what types of jobs or work the participant would like to be doing at the end of ten years.

Individual career problems can often be linked to _____.

An underlying assumption in the development of the individual member of an organization is that _____.

Using structural analysis in the Transaction Analysis model is to help a person to understand better the sources of their values,behaviors,and thoughts.

The purpose of career life planning is to find promotional opportunities for top levels of management so that the OD program will have supporters at the highest levels.

A goal of laboratory learning is to _____.

Stress in some situations may be positive,as when it causes someone to be challenged in their performance.

The psychological position that suggests a tendency to mistreat and blame others and to put down others is referred to as _____ in Transactional Analysis terminology.

The _____ area of the Johari Window involves behavior,thoughts,and feelings known only to oneself but not to others.

Another term for laboratory learning is _____.

Career development is becoming more important as those serving in management ranks are less secure in their positions and are less likely to get promotions than in previous times.

Organization Development and Reinventing the Organization

Organization Renewal: the Challenge of Change

Changing the Culture

Role and Style of the Od Practitioner

The Diagnostic Process

Overcoming Resistance to Change

Od Intervention Strategies

Process Intervention Skills

Team Development Interventions

Intergroup Development

Goal Setting for Effective Organizations

Work Team Development

High-Performing Systems and the Learning Organization

Organization Transformation and Strategic Change

The Challenge and the Future for Organizations

Filters

Exam 9: Employee Empowerment and Interpersonal Interventions

Job burnout has come to be recognized as a major work stress problem.Which of the following about job burnout is true?

The implication of a study on job strain reported in the Journal of the American Medical Association is that _____.

A characteristic common to individuals who experience job burnout include _____.

A transaction which involves two ego states at the same time by one individual is _____.

In the Johari Window Model,the four areas are _____.

The results of career life planning have shown that turnover declines dramatically and employees express higher satisfaction with their work.

Why are interpersonal interventions important to the organization?

A complementary transaction _____.

The first step in career life planning is to decide what types of jobs or work the participant would like to be doing at the end of ten years.

Individual career problems can often be linked to _____.

An underlying assumption in the development of the individual member of an organization is that _____.

Using structural analysis in the Transaction Analysis model is to help a person to understand better the sources of their values,behaviors,and thoughts.

The purpose of career life planning is to find promotional opportunities for top levels of management so that the OD program will have supporters at the highest levels.

A goal of laboratory learning is to _____.

Stress in some situations may be positive,as when it causes someone to be challenged in their performance.

The psychological position that suggests a tendency to mistreat and blame others and to put down others is referred to as _____ in Transactional Analysis terminology.

The _____ area of the Johari Window involves behavior,thoughts,and feelings known only to oneself but not to others.

Another term for laboratory learning is _____.

Career development is becoming more important as those serving in management ranks are less secure in their positions and are less likely to get promotions than in previous times.

Organization Development and Reinventing the Organization

Organization Renewal: the Challenge of Change

Changing the Culture

Role and Style of the Od Practitioner

The Diagnostic Process

Overcoming Resistance to Change

Od Intervention Strategies

Process Intervention Skills

Team Development Interventions

Intergroup Development

Goal Setting for Effective Organizations

Work Team Development

High-Performing Systems and the Learning Organization

Organization Transformation and Strategic Change

The Challenge and the Future for Organizations

Filters