Question 1

"Open loop" refers to elements such as departments receiving feedback from other elements within the organization.

Accepted Answer

A) True 
 B)False  False

Question 2

Role ambiguity exists when individuals or group members are _____.

Accepted Answer

A) describing their purpose 
B) given more control over subordinates 
C) given little control over their work 
D) not clear about their purpose 
E) not given more control over their work 
A) describing their purpose 
B) given more control over subordinates 
C) given little control over their work 
D) not clear about their purpose 
E) not given more control over their work D

Question 3

In resolving intergroup conflict through third-party consultation,the OD practitioner seeks increased _____.

Accepted Answer

A) time to discuss problems 
B) competition between teams to improve their effectiveness and productivity 
C) interaction and negotiation efforts 
D) all of the above 
E) answers b and c 
A) time to discuss problems 
B) competition between teams to improve their effectiveness and productivity 
C) interaction and negotiation efforts 
D) all of the above 
E) answers b and c E

Question 4

Intergroup conflict is generally increased when both groups perceive there to be a noticeable difference in the degree of power and influence between themselves.

Accepted Answer

A) True 
 B)False

Question 5

In third-party consultation,the practitioner may need to encourage a group to moderate their enthusiasm if that group is more highly motivated to resolve the conflict than the other group.

Accepted Answer

A) True 
 B)False

Question 6

Intergroup team building,often called laboratory learning,typically consists of meetings taking one or two weeks.

Accepted Answer

A) True 
 B)False

Question 7

Team interdependence is _____.

Accepted Answer

A) unimportant in organizations 
B) dysfunctional energy 
C) intentional sabotage 
D) mutual dependence between groups 
E) noncompliance of work rules 
A) unimportant in organizations 
B) dysfunctional energy 
C) intentional sabotage 
D) mutual dependence between groups 
E) noncompliance of work rules

Question 8

An organization mirror _____.

Accepted Answer

A) is a technique designed to give work units feedback on how other elements of the organization view them 
B) improves relationships and increases effectiveness 
C) involves a practitioner gathering data by questionnaire,interview,or survey and presenting the problems to the groups 
D) all of the above 
E) answers a and b 
A) is a technique designed to give work units feedback on how other elements of the organization view them 
B) improves relationships and increases effectiveness 
C) involves a practitioner gathering data by questionnaire,interview,or survey and presenting the problems to the groups 
D) all of the above 
E) answers a and b

Question 9

The potential for conflict between teams depends on _____.

Accepted Answer

A) how incompatible the goals are 
B) the extent to which required resources are scarce and are shared 
C) the degree of interdependence of task activities 
D) all of the above 
E) answers a and c 
A) how incompatible the goals are 
B) the extent to which required resources are scarce and are shared 
C) the degree of interdependence of task activities 
D) all of the above 
E) answers a and c

Question 10

The increasing popularity of decentralized structures and matrix organization,in which many organization members wind up reporting to two or more bosses,has increased executives reliance on authority and reduced the reliance on interpersonal conflict management skills.

Accepted Answer

A) True 
 B)False

Question 11

For groups in competition with one another,the winning group will likely become more cohesive and the losing group will become more concerned for their members' psychological needs.

Accepted Answer

A) True 
 B)False

Question 12

Complex organizations tend to create situations of independence where the performance of one group is not dependent upon another group.

Accepted Answer

A) True 
 B)False

Question 13

In regards to the effects of competition among groups,_____.

Accepted Answer

A) the winning group will become complacent 
B) the losing group will become more concerned for their members' psychological needs 
C) both winning and losing groups will become increasingly concerned for their members psychological needs 
D) the losing group will become more cohesive 
E) all of the above 
A) the winning group will become complacent 
B) the losing group will become more concerned for their members' psychological needs 
C) both winning and losing groups will become increasingly concerned for their members psychological needs 
D) the losing group will become more cohesive 
E) all of the above

Question 14

Organizational conflict must not necessarily be reduced or eliminated,but managed to enhance individual,group,and organizational effectiveness.

Accepted Answer

A) True 
 B)False

Question 15

One objective of OD is to increase cooperation among organization subsystems.

Accepted Answer

A) True 
 B)False

Question 16

Coordination between operating groups within an organization tends to occur naturally and there is little need for coordinated effort of the organization to achieve excellence.

Accepted Answer

A) True 
 B)False

Question 17

_____ often determines organization effectiveness.

Accepted Answer

A) Competition between work groups 
B) Collaboration between work groups 
C) Technical training 
D) A win-lose strategy 
E) answers a and d 
A) Competition between work groups 
B) Collaboration between work groups 
C) Technical training 
D) A win-lose strategy 
E) answers a and d

Question 18

Groups in conflict with one another tend naturally to spend a high degree of their effort,time,and energy directed _____.

Accepted Answer

A) toward accomplishing the goals 
B) toward improving coordination between groups 
C) toward the conflict instead of toward accomplishing the goals 
D) toward resolving the conflict 
E) answers a,b,and d 
A) toward accomplishing the goals 
B) toward improving coordination between groups 
C) toward the conflict instead of toward accomplishing the goals 
D) toward resolving the conflict 
E) answers a,b,and d

Question 19

Groups in conflict with one another spend a high degree of their effort,time,and energy directed toward the conflict instead of toward goal accomplishment.

Accepted Answer

A) True 
 B)False

Question 20

The goal(s)of third-party interventions include _____.

Accepted Answer

A) achieving increased understanding of the issues 
B) not letting parties in conflict confront each other by physically separating them 
C) placing a low priority on the needs of individuals and instead focusing on the higher-level needs of the work teams that are in conflict 
D) making sure individuals in all of the groups are personally satisfied 
E) all of the above 
A) achieving increased understanding of the issues 
B) not letting parties in conflict confront each other by physically separating them 
C) placing a low priority on the needs of individuals and instead focusing on the higher-level needs of the work teams that are in conflict 
D) making sure individuals in all of the groups are personally satisfied 
E) all of the above

"Open loop" refers to elements such as departments receiving feedback from other elements within the organization.

Role ambiguity exists when individuals or group members are _____.

In resolving intergroup conflict through third-party consultation,the OD practitioner seeks increased _____.

Intergroup conflict is generally increased when both groups perceive there to be a noticeable difference in the degree of power and influence between themselves.

In third-party consultation,the practitioner may need to encourage a group to moderate their enthusiasm if that group is more highly motivated to resolve the conflict than the other group.

Intergroup team building,often called laboratory learning,typically consists of meetings taking one or two weeks.

Team interdependence is _____.

An organization mirror _____.

The potential for conflict between teams depends on _____.

The increasing popularity of decentralized structures and matrix organization,in which many organization members wind up reporting to two or more bosses,has increased executives reliance on authority and reduced the reliance on interpersonal conflict management skills.

For groups in competition with one another,the winning group will likely become more cohesive and the losing group will become more concerned for their members' psychological needs.

Complex organizations tend to create situations of independence where the performance of one group is not dependent upon another group.

In regards to the effects of competition among groups,_____.

Organizational conflict must not necessarily be reduced or eliminated,but managed to enhance individual,group,and organizational effectiveness.

One objective of OD is to increase cooperation among organization subsystems.

Coordination between operating groups within an organization tends to occur naturally and there is little need for coordinated effort of the organization to achieve excellence.

_____ often determines organization effectiveness.

Groups in conflict with one another tend naturally to spend a high degree of their effort,time,and energy directed _____.

Groups in conflict with one another spend a high degree of their effort,time,and energy directed toward the conflict instead of toward goal accomplishment.

The goal(s)of third-party interventions include _____.

Organization Development and Reinventing the Organization

Organization Renewal: the Challenge of Change

Changing the Culture

Role and Style of the Od Practitioner

The Diagnostic Process

Overcoming Resistance to Change

Od Intervention Strategies

Process Intervention Skills

Employee Empowerment and Interpersonal Interventions

Team Development Interventions

Goal Setting for Effective Organizations

Work Team Development

High-Performing Systems and the Learning Organization

Organization Transformation and Strategic Change

The Challenge and the Future for Organizations

Filters

Exam 11: Intergroup Development

"Open loop" refers to elements such as departments receiving feedback from other elements within the organization.

Role ambiguity exists when individuals or group members are _____.

In resolving intergroup conflict through third-party consultation,the OD practitioner seeks increased _____.

Intergroup conflict is generally increased when both groups perceive there to be a noticeable difference in the degree of power and influence between themselves.

In third-party consultation,the practitioner may need to encourage a group to moderate their enthusiasm if that group is more highly motivated to resolve the conflict than the other group.

Intergroup team building,often called laboratory learning,typically consists of meetings taking one or two weeks.

Team interdependence is _____.

An organization mirror _____.

The potential for conflict between teams depends on _____.

The increasing popularity of decentralized structures and matrix organization,in which many organization members wind up reporting to two or more bosses,has increased executives reliance on authority and reduced the reliance on interpersonal conflict management skills.

For groups in competition with one another,the winning group will likely become more cohesive and the losing group will become more concerned for their members' psychological needs.

Complex organizations tend to create situations of independence where the performance of one group is not dependent upon another group.

In regards to the effects of competition among groups,_____.

Organizational conflict must not necessarily be reduced or eliminated,but managed to enhance individual,group,and organizational effectiveness.

One objective of OD is to increase cooperation among organization subsystems.

Coordination between operating groups within an organization tends to occur naturally and there is little need for coordinated effort of the organization to achieve excellence.

_____ often determines organization effectiveness.

Groups in conflict with one another tend naturally to spend a high degree of their effort,time,and energy directed _____.

Groups in conflict with one another spend a high degree of their effort,time,and energy directed toward the conflict instead of toward goal accomplishment.

The goal(s)of third-party interventions include _____.

Organization Development and Reinventing the Organization

Organization Renewal: the Challenge of Change

Changing the Culture

Role and Style of the Od Practitioner

The Diagnostic Process

Overcoming Resistance to Change

Od Intervention Strategies

Process Intervention Skills

Employee Empowerment and Interpersonal Interventions

Team Development Interventions

Goal Setting for Effective Organizations

Work Team Development

High-Performing Systems and the Learning Organization

Organization Transformation and Strategic Change

The Challenge and the Future for Organizations

Filters