Question 1

The trend in many profit and not-for-profit organizations is toward _____.

Accepted Answer

A) decentralization 
B) more levels of management 
C) increases in staff positions 
D) narrower spans of control 
E) centralization 
A) decentralization 
B) more levels of management 
C) increases in staff positions 
D) narrower spans of control 
E) centralization A

Question 2

Total quality management was once widely used by Japanese and U.S.corporations but has since been replaced by individual leadership programs.

Accepted Answer

A) True 
 B)False  False

Question 3

A key component of total quality management is _____.

Accepted Answer

A) everyone in an organization has a customer 
B) the organization values everyone 
C) doing the job faster 
D) all of the above 
E) answers a and b 
A) everyone in an organization has a customer 
B) the organization values everyone 
C) doing the job faster 
D) all of the above 
E) answers a and b D

Question 4

Which of the following does NOT go with job design?

Accepted Answer

A) redesign jobs that will improve workers satisfaction and productivity 
B) add additional activities and skills to the job 
C) improve the degree of independence associated with a job 
D) provide additional independence 
E) all of the above are part of job design 
A) redesign jobs that will improve workers satisfaction and productivity 
B) add additional activities and skills to the job 
C) improve the degree of independence associated with a job 
D) provide additional independence 
E) all of the above are part of job design

Question 5

Frederick Herzberg says in his job enrichment theory that job satisfaction occurs when employees experience work situations that lead to rewards such as high pay.

Accepted Answer

A) True 
 B)False

Question 6

Self-managed work teams may be composed of either permanent or temporary work teams.

Accepted Answer

A) True 
 B)False

Question 7

Quality as defined in total quality management programs is _____.

Accepted Answer

A) the customer's perception of quality 
B) measured by a product's life 
C) the comfort of a customer using it 
D) the ease and speed of repair 
E) all of the above 
A) the customer's perception of quality 
B) measured by a product's life 
C) the comfort of a customer using it 
D) the ease and speed of repair 
E) all of the above

Question 8

A caution to consider with self-managed work teams is _____.

Accepted Answer

A) that as the number of organization layers are increased,there is movement out of the teams into newly created management positions 
B) over eagerness of the organization to implement the change 
C) lack of rewards 
D) all of the above 
E) answers a and c 
A) that as the number of organization layers are increased,there is movement out of the teams into newly created management positions 
B) over eagerness of the organization to implement the change 
C) lack of rewards 
D) all of the above 
E) answers a and c

Question 9

Task significance occurs in self-managed work teams when team members use many different skills and talents.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following are specific high-involvement productivity interventions that are related to improving work processes?

Accepted Answer

A) stress management 
B) self-managed work teams 
C) learning laboratories 
D) intergroup development 
E) all of the above 
A) stress management 
B) self-managed work teams 
C) learning laboratories 
D) intergroup development 
E) all of the above

Question 11

Job enrichment theory holds to the principle that accountability and controls over an employee should be removed.

Accepted Answer

A) True 
 B)False

Question 12

Total quality management relies primarily upon the individual and not the team as the basis for improving quality.

Accepted Answer

A) True 
 B)False

Question 13

Current changes in work design include _____.

Accepted Answer

A) bringing top management down to the lowest level within the work place by doing away with the formal organization structure 
B) creating clear and distinct lines of authority and responsibility 
C) designing the work of employees so as to improve productivity and employees' job satisfaction 
D) redesigning jobs so that each person has explicit job descriptions 
E) answers b and d 
A) bringing top management down to the lowest level within the work place by doing away with the formal organization structure 
B) creating clear and distinct lines of authority and responsibility 
C) designing the work of employees so as to improve productivity and employees' job satisfaction 
D) redesigning jobs so that each person has explicit job descriptions 
E) answers b and d

Question 14

A strategy of altering the nature of a job to include planning and controlling where normally these activities are not present is _____.

Accepted Answer

A) job description 
B) job enlargement 
C) job analysis 
D) job planning 
E) job design 
A) job description 
B) job enlargement 
C) job analysis 
D) job planning 
E) job design

Question 15

The term chimney buster or barrier buster is sometimes used to describe the coordinator's responsibilities in self-managed work teams.This person runs interference for the team by breaking up the rigid and narrow bureaucratic obstacles.

Accepted Answer

A) True 
 B)False

Question 16

TQM and OD are compatible,though TQM needs not to be present in an OD program

Accepted Answer

A) True 
 B)False

Question 17

Using the job enrichment theory,what are some suggestions for improving motivational factors as part of a job design effort?

Accepted Answer

Suggestions include: 1)Give an employee

Question 18

A high score in the job feedback dimension of the job characteristics theory is an indication that the employee is feeling personally responsible and accountable for the results of the work he or she does.

Accepted Answer

A) True 
 B)False

Question 19

Job satisfaction occurs when employees experience work situations that entail increases in _____.

Accepted Answer

A) money 
B) health insurance 
C) achievement 
D) union membership 
E) answers a and b only 
A) money 
B) health insurance 
C) achievement 
D) union membership 
E) answers a and b only

Question 20

Though self-managed work teams are more common in production facilities than the service sector,they have been successfully applied in service-oriented organizations.

Accepted Answer

A) True 
 B)False

The trend in many profit and not-for-profit organizations is toward _____.

Total quality management was once widely used by Japanese and U.S.corporations but has since been replaced by individual leadership programs.

A key component of total quality management is _____.

Which of the following does NOT go with job design?

Frederick Herzberg says in his job enrichment theory that job satisfaction occurs when employees experience work situations that lead to rewards such as high pay.

Self-managed work teams may be composed of either permanent or temporary work teams.

Quality as defined in total quality management programs is _____.

A caution to consider with self-managed work teams is _____.

Task significance occurs in self-managed work teams when team members use many different skills and talents.

Which of the following are specific high-involvement productivity interventions that are related to improving work processes?

Job enrichment theory holds to the principle that accountability and controls over an employee should be removed.

Total quality management relies primarily upon the individual and not the team as the basis for improving quality.

Current changes in work design include _____.

A strategy of altering the nature of a job to include planning and controlling where normally these activities are not present is _____.

The term chimney buster or barrier buster is sometimes used to describe the coordinator's responsibilities in self-managed work teams.This person runs interference for the team by breaking up the rigid and narrow bureaucratic obstacles.

TQM and OD are compatible,though TQM needs not to be present in an OD program

Using the job enrichment theory,what are some suggestions for improving motivational factors as part of a job design effort?

A high score in the job feedback dimension of the job characteristics theory is an indication that the employee is feeling personally responsible and accountable for the results of the work he or she does.

Job satisfaction occurs when employees experience work situations that entail increases in _____.

Though self-managed work teams are more common in production facilities than the service sector,they have been successfully applied in service-oriented organizations.

Organization Development and Reinventing the Organization

Organization Renewal: the Challenge of Change

Changing the Culture

Role and Style of the Od Practitioner

The Diagnostic Process

Overcoming Resistance to Change

Od Intervention Strategies

Process Intervention Skills

Employee Empowerment and Interpersonal Interventions

Team Development Interventions

Intergroup Development

Goal Setting for Effective Organizations

High-Performing Systems and the Learning Organization

Organization Transformation and Strategic Change

The Challenge and the Future for Organizations

Filters

Exam 13: Work Team Development

The trend in many profit and not-for-profit organizations is toward _____.

Total quality management was once widely used by Japanese and U.S.corporations but has since been replaced by individual leadership programs.

A key component of total quality management is _____.

Which of the following does NOT go with job design?

Frederick Herzberg says in his job enrichment theory that job satisfaction occurs when employees experience work situations that lead to rewards such as high pay.

Self-managed work teams may be composed of either permanent or temporary work teams.

Quality as defined in total quality management programs is _____.

A caution to consider with self-managed work teams is _____.

Task significance occurs in self-managed work teams when team members use many different skills and talents.

Which of the following are specific high-involvement productivity interventions that are related to improving work processes?

Job enrichment theory holds to the principle that accountability and controls over an employee should be removed.

Total quality management relies primarily upon the individual and not the team as the basis for improving quality.

Current changes in work design include _____.

A strategy of altering the nature of a job to include planning and controlling where normally these activities are not present is _____.

The term chimney buster or barrier buster is sometimes used to describe the coordinator's responsibilities in self-managed work teams.This person runs interference for the team by breaking up the rigid and narrow bureaucratic obstacles.

TQM and OD are compatible,though TQM needs not to be present in an OD program

Using the job enrichment theory,what are some suggestions for improving motivational factors as part of a job design effort?

A high score in the job feedback dimension of the job characteristics theory is an indication that the employee is feeling personally responsible and accountable for the results of the work he or she does.

Job satisfaction occurs when employees experience work situations that entail increases in _____.

Though self-managed work teams are more common in production facilities than the service sector,they have been successfully applied in service-oriented organizations.

Organization Development and Reinventing the Organization

Organization Renewal: the Challenge of Change

Changing the Culture

Role and Style of the Od Practitioner

The Diagnostic Process

Overcoming Resistance to Change

Od Intervention Strategies

Process Intervention Skills

Employee Empowerment and Interpersonal Interventions

Team Development Interventions

Intergroup Development

Goal Setting for Effective Organizations

High-Performing Systems and the Learning Organization

Organization Transformation and Strategic Change

The Challenge and the Future for Organizations

Filters