Question 1

Which of the following practice is used in process interventions?

Accepted Answer

A) selective perception 
B) presenting judgments to the speaker 
C) providing methods of improvement to the speaker 
D) telling the speaker how to solve the problem 
E) empathizing with the speaker 
A) selective perception 
B) presenting judgments to the speaker 
C) providing methods of improvement to the speaker 
D) telling the speaker how to solve the problem 
E) empathizing with the speaker E

Question 2

Process interventions are varied but the interventions never involve the practitioner in the task of the group.

Accepted Answer

A) True 
 B)False  True

Question 3

Explain the five areas of group process that process interventions deal with.

Accepted Answer

a)Communications - helps the group by analyzing communication patterns,frequency,and interruptions of individuals.
b)Member roles and functions - helps group members become aware of group task functions,group building and maintenance functions,and individual functions.
c)Problem solving and decision making - helps the group understand how the group makes decisions and the consequences of each method of decision making.
d)Group norms and growth - helps the group understand its own norms and whether these are helpful or dysfunctional.
e)Leadership and authority - helps the group understand the impact of leadership.

Question 4

Which of the following areas does an OD practitioner using process interventions NOT participate?

Accepted Answer

A) making group decisions 
B) understanding the impact of leadership styles 
C) helping group members understand how they make decisions 
D) observing patterns of communications 
E) helping the group make decisions by conducting fair voting on group decisions 
A) making group decisions 
B) understanding the impact of leadership styles 
C) helping group members understand how they make decisions 
D) observing patterns of communications 
E) helping the group make decisions by conducting fair voting on group decisions

Question 5

The types of process interventions that may be used include _____.

Accepted Answer

A) reflecting feelings 
B) providing instructions on how to do a task 
C) practicing democratic principles by taking a vote to determine how the group will decide 
D) all of the above 
E) none of the above 
A) reflecting feelings 
B) providing instructions on how to do a task 
C) practicing democratic principles by taking a vote to determine how the group will decide 
D) all of the above 
E) none of the above

Question 6

Content and process can be contrasted in that _____.

Accepted Answer

A) process emphasizes the correctness of a group decision and content emphasizes the physical location of the group when the decision was made 
B) process is when the group does their work and content is what the group does 
C) content is specific information about a group and process is general information 
D) content is the process of group behavior 
E) content is what a group does and process is the how the group does their work 
A) process emphasizes the correctness of a group decision and content emphasizes the physical location of the group when the decision was made 
B) process is when the group does their work and content is what the group does 
C) content is specific information about a group and process is general information 
D) content is the process of group behavior 
E) content is what a group does and process is the how the group does their work

Question 7

Process skills,because of their delicate and personal nature,should be used only by the manager or practitioner and not group members.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following about process interventions is FALSE?

Accepted Answer

A) The manager should avoid taking over the meetings. 
B) An objective is to help the group members become active participants in solving their own problems. 
C) It is one of the most widely used OD practitioner skills. 
D) Process interventions should be used primarily by a trained OD practitioner. 
E) An objective of process interventions is to help the group become aware of how it operates. 
A) The manager should avoid taking over the meetings. 
B) An objective is to help the group members become active participants in solving their own problems. 
C) It is one of the most widely used OD practitioner skills. 
D) Process interventions should be used primarily by a trained OD practitioner. 
E) An objective of process interventions is to help the group become aware of how it operates.

Question 9

In feeding back process observations,the practitioner _____.

Accepted Answer

A) should remember to be honest and give the group all the feedback that has been obtained 
B) should share all relevant information with the group 
C) should act as an expert and present the information as the practitioner sees it 
D) will need to make the group feel good 
E) should be assured the client is ready for the feedback 
A) should remember to be honest and give the group all the feedback that has been obtained 
B) should share all relevant information with the group 
C) should act as an expert and present the information as the practitioner sees it 
D) will need to make the group feel good 
E) should be assured the client is ready for the feedback

Question 10

The practitioner using process skills should make an effort to avoid helping the group understand the impact that leadership styles have upon the group.

Accepted Answer

A) True 
 B)False

Question 11

Feedback of observations may occur _____.

Accepted Answer

A) during the meeting and at the time of the observation 
B) to individuals so the entire team can benefit from the observation 
C) any time the manager believes that it is important to correct inappropriate team or individual behavior 
D) all of the above 
E) answers b and c 
A) during the meeting and at the time of the observation 
B) to individuals so the entire team can benefit from the observation 
C) any time the manager believes that it is important to correct inappropriate team or individual behavior 
D) all of the above 
E) answers b and c

Question 12

One of the purposes of process interventions is to _____.

Accepted Answer

A) solve the problem in the briefest period of time 
B) develop the best possible technical solution to the problem 
C) help the work group learn to identify and solve its own problems 
D) obtain as much technical information as possible about the problem 
E) answers b and d 
A) solve the problem in the briefest period of time 
B) develop the best possible technical solution to the problem 
C) help the work group learn to identify and solve its own problems 
D) obtain as much technical information as possible about the problem 
E) answers b and d

Question 13

It is not unusual at all for groups to have both formal and informal leaders.In fact,it is common for the leadership function to be shared by a number of group members.

Accepted Answer

A) True 
 B)False

Question 14

Coaching and counseling are normally not appropriate interventions for a manager to make.

Accepted Answer

A) True 
 B)False

Question 15

Effective groups are able to identify problems,examine possible actions,and make decisions.

Accepted Answer

A) True 
 B)False

Question 16

Group-building and maintenance functions include behaviors that satisfy the individual needs of a group member and are inconsequential to the task of the group.

Accepted Answer

A) True 
 B)False

Question 17

A process intervention sometimes uses a sociogram to keep a record of who talks to whom.

Accepted Answer

A) True 
 B)False

Question 18

What area(s)does the manager or practitioner using process interventions deal with that are crucial to effective organization performance?

Accepted Answer

A) leadership styles of group members 
B) communications processes within a group 
C) group norms and whether they are helpful or dysfunctional 
D) roles which individual members play in a group 
E) all of the above 
A) leadership styles of group members 
B) communications processes within a group 
C) group norms and whether they are helpful or dysfunctional 
D) roles which individual members play in a group 
E) all of the above

Question 19

In analyzing communication processes within a group,a manager _____.

Accepted Answer

A) tries to control who talks to whom 
B) makes a diligent effort to make sure no one is interrupted 
C) sometimes makes a record of who talks to whom 
D) makes sure all members make eye contact with one another 
E) all of the above 
A) tries to control who talks to whom 
B) makes a diligent effort to make sure no one is interrupted 
C) sometimes makes a record of who talks to whom 
D) makes sure all members make eye contact with one another 
E) all of the above

Question 20

When a group member asks questions of clarification and seeks information,he or she is performing a(n)_____ function.

Accepted Answer

A) maintenance 
B) initial 
C) task 
D) problem-solving 
E) investigative 
A) maintenance 
B) initial 
C) task 
D) problem-solving 
E) investigative

Which of the following practice is used in process interventions?

Process interventions are varied but the interventions never involve the practitioner in the task of the group.

Explain the five areas of group process that process interventions deal with.

Which of the following areas does an OD practitioner using process interventions NOT participate?

The types of process interventions that may be used include _____.

Content and process can be contrasted in that _____.

Process skills,because of their delicate and personal nature,should be used only by the manager or practitioner and not group members.

Which of the following about process interventions is FALSE?

In feeding back process observations,the practitioner _____.

The practitioner using process skills should make an effort to avoid helping the group understand the impact that leadership styles have upon the group.

Feedback of observations may occur _____.

One of the purposes of process interventions is to _____.

It is not unusual at all for groups to have both formal and informal leaders.In fact,it is common for the leadership function to be shared by a number of group members.

Coaching and counseling are normally not appropriate interventions for a manager to make.

Effective groups are able to identify problems,examine possible actions,and make decisions.

Group-building and maintenance functions include behaviors that satisfy the individual needs of a group member and are inconsequential to the task of the group.

A process intervention sometimes uses a sociogram to keep a record of who talks to whom.

What area(s)does the manager or practitioner using process interventions deal with that are crucial to effective organization performance?

In analyzing communication processes within a group,a manager _____.

When a group member asks questions of clarification and seeks information,he or she is performing a(n)_____ function.

Organization Development and Reinventing the Organization

Organization Renewal: the Challenge of Change

Changing the Culture

Role and Style of the Od Practitioner

The Diagnostic Process

Overcoming Resistance to Change

Od Intervention Strategies

Employee Empowerment and Interpersonal Interventions

Team Development Interventions

Intergroup Development

Goal Setting for Effective Organizations

Work Team Development

High-Performing Systems and the Learning Organization

Organization Transformation and Strategic Change

The Challenge and the Future for Organizations

Filters

Exam 8: Process Intervention Skills

Which of the following practice is used in process interventions?

Process interventions are varied but the interventions never involve the practitioner in the task of the group.

Explain the five areas of group process that process interventions deal with.

Which of the following areas does an OD practitioner using process interventions NOT participate?

The types of process interventions that may be used include _____.

Content and process can be contrasted in that _____.

Process skills,because of their delicate and personal nature,should be used only by the manager or practitioner and not group members.

Which of the following about process interventions is FALSE?

In feeding back process observations,the practitioner _____.

The practitioner using process skills should make an effort to avoid helping the group understand the impact that leadership styles have upon the group.

Feedback of observations may occur _____.

One of the purposes of process interventions is to _____.

It is not unusual at all for groups to have both formal and informal leaders.In fact,it is common for the leadership function to be shared by a number of group members.

Coaching and counseling are normally not appropriate interventions for a manager to make.

Effective groups are able to identify problems,examine possible actions,and make decisions.

Group-building and maintenance functions include behaviors that satisfy the individual needs of a group member and are inconsequential to the task of the group.

A process intervention sometimes uses a sociogram to keep a record of who talks to whom.

What area(s)does the manager or practitioner using process interventions deal with that are crucial to effective organization performance?

In analyzing communication processes within a group,a manager _____.

When a group member asks questions of clarification and seeks information,he or she is performing a(n)_____ function.

Organization Development and Reinventing the Organization

Organization Renewal: the Challenge of Change

Changing the Culture

Role and Style of the Od Practitioner

The Diagnostic Process

Overcoming Resistance to Change

Od Intervention Strategies

Employee Empowerment and Interpersonal Interventions

Team Development Interventions

Intergroup Development

Goal Setting for Effective Organizations

Work Team Development

High-Performing Systems and the Learning Organization

Organization Transformation and Strategic Change

The Challenge and the Future for Organizations

Filters