Question 1

According to the SOFTEN model of nonverbal communication, which of the following gestures conveys warmth to the audience?

Accepted Answer

A)  keeping your arms to your sides 
B)  folding your arms 
C)  lowering your shoulders 
D)  putting your hands on your hips 
E)  crossing your legs 
A)  keeping your arms to your sides 
B)  folding your arms 
C)  lowering your shoulders 
D)  putting your hands on your hips 
E)  crossing your legs A

Question 2

Nathaniel recently joined Anderson Enterprises, a multinational firm. He is confused about what to wear for a business meeting where he will have to make a presentation to important clients. Which of the following should Nathaniel wear?

Accepted Answer

A)  Nathaniel should wear tailored pants and a button-down, collared shirt without a tie. 
B)  Nathaniel should wear a conservative business suit with a dress shirt and a necktie. 
C)  Nathaniel should wear chinos with a button-down, collared shirt and no tie. 
D)  Nathaniel should wear a sports coat or blazer and khaki pants. 
E)  Nathaniel should wear a polo-type shirt with khakis and conservative footwear. 
A)  Nathaniel should wear tailored pants and a button-down, collared shirt without a tie. 
B)  Nathaniel should wear a conservative business suit with a dress shirt and a necktie. 
C)  Nathaniel should wear chinos with a button-down, collared shirt and no tie. 
D)  Nathaniel should wear a sports coat or blazer and khaki pants. 
E)  Nathaniel should wear a polo-type shirt with khakis and conservative footwear. B

Question 3

How can you be a supportive audience member?

Accepted Answer

A)  Avoid eye contact with the presenter as this may cause him or her to lose focus. 
B)  Avoid behaviors such as yawning that may distract the presenter. 
C)  Ask repeated questions during and after the presentation. 
D)  Point out any errors or typos that you notice in the presentation. 
E)  Publicly offer the presenter advice on making the presentation more useful. 
A)  Avoid eye contact with the presenter as this may cause him or her to lose focus. 
B)  Avoid behaviors such as yawning that may distract the presenter. 
C)  Ask repeated questions during and after the presentation. 
D)  Point out any errors or typos that you notice in the presentation. 
E)  Publicly offer the presenter advice on making the presentation more useful. B

Question 4

Complying with audience requests is a bad idea as it will cause you to lose your train of thought.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following professionals is following one of the guidelines for effective slide presentations?

Accepted Answer

A)  Maria uses several fancy fonts to highlight key terms and concepts in her presentation. 
B)  Leo turns off the lights in the room so his slides will be easier for the audience to see. 
C)  Amanda uses a remote control to move from slide to slide so she can move around while presenting. 
D)  Fred draws his audience's attention to his slides as the primary source of information. 
E)  Sean displays abstract images on the screen when he speaks for lengthy periods without referencing his slides. 
A)  Maria uses several fancy fonts to highlight key terms and concepts in her presentation. 
B)  Leo turns off the lights in the room so his slides will be easier for the audience to see. 
C)  Amanda uses a remote control to move from slide to slide so she can move around while presenting. 
D)  Fred draws his audience's attention to his slides as the primary source of information. 
E)  Sean displays abstract images on the screen when he speaks for lengthy periods without referencing his slides.

Question 6

In the SOFTEN model of nonverbal communication, "N" stands for

Accepted Answer

A)  nod. 
B)  note. 
C)  need. 
D)  necessary. 
E)  neutrality. 
A)  nod. 
B)  note. 
C)  need. 
D)  necessary. 
E)  neutrality.

Question 7

What is the difference between internal presentations and external presentations? How does the task of building your credibility differ in the two situations?

Accepted Answer

For internal presentations, you will typ

Question 8

Cathy works for a multinational company and has to make a presentation in a large conference room. To make sure that she uses the room to her advantage while delivering her presentation, Cathy should

Accepted Answer

A)  sit at the table with her colleagues so she appears equal to them. 
B)  stand as close to her seated colleagues as possible so they look up to her. 
C)  pace around the room so everyone has a chance to see her. 
D)  stand upright behind a podium where she can place her notes. 
E)  position herself in a corner so the attention is on her slides. 
A)  sit at the table with her colleagues so she appears equal to them. 
B)  stand as close to her seated colleagues as possible so they look up to her. 
C)  pace around the room so everyone has a chance to see her. 
D)  stand upright behind a podium where she can place her notes. 
E)  position herself in a corner so the attention is on her slides.

Question 9

Generally, formal business attire projects

Accepted Answer

A)  trustworthiness. 
B)  creativity. 
C)  friendliness. 
D)  competence. 
E)  approachability. 
A)  trustworthiness. 
B)  creativity. 
C)  friendliness. 
D)  competence. 
E)  approachability.

Question 10

Hector wants to practice a relaxation technique before his presentation. Which of the following options should he avoid using?

Accepted Answer

A)  counting backward from 100 
B)  listening to his favorite music 
C)  thinking about the things he wants to achieve 
D)  meditating 
E)  stretching 
A)  counting backward from 100 
B)  listening to his favorite music 
C)  thinking about the things he wants to achieve 
D)  meditating 
E)  stretching

Question 11

Geneva has joined a small design firm that prides itself on having a non-hierarchical, creative work environment. Which type of business dress would most likely be appropriate for this office?

Accepted Answer

A)  a tailored business suit with a skirt and a dress shirt 
B)  a tailored business suit with pants and a dress shirt 
C)  a blazer, a tailored shirt, and tailored pants 
D)  a blazer, a tailored shirt, and a tailored skirt 
E)  a tailored shirt with either pants or a skirt 
A)  a tailored business suit with a skirt and a dress shirt 
B)  a tailored business suit with pants and a dress shirt 
C)  a blazer, a tailored shirt, and tailored pants 
D)  a blazer, a tailored shirt, and a tailored skirt 
E)  a tailored shirt with either pants or a skirt

Question 12

Which of the following professionals is making effective use of slides during a presentation?

Accepted Answer

A)  Martha starts her presentation with a slide of a chart rather than with opening remarks. 
B)  Amy stares at her slides and reads them word for word to the audience. 
C)  Colin stands in front of the slide projection and talks about the content. 
D)  Roger uses animated effects every time he switches from one slide to another to jazz up the presentation. 
E)  Juan displays a blank screen when he speaks for lengthy periods without referencing his slides. 
A)  Martha starts her presentation with a slide of a chart rather than with opening remarks. 
B)  Amy stares at her slides and reads them word for word to the audience. 
C)  Colin stands in front of the slide projection and talks about the content. 
D)  Roger uses animated effects every time he switches from one slide to another to jazz up the presentation. 
E)  Juan displays a blank screen when he speaks for lengthy periods without referencing his slides.

Question 13

Which of the following is an important principle for effectively interacting with the audience during presentations?

Accepted Answer

A)  Never pause before answering a question. 
B)  Give short responses as they are more effective. 
C)  Never admit that you do not know the answer. 
D)  Reframe questions to match the audience's agenda. 
E)  Restrict the number of questions to a minimum. 
A)  Never pause before answering a question. 
B)  Give short responses as they are more effective. 
C)  Never admit that you do not know the answer. 
D)  Reframe questions to match the audience's agenda. 
E)  Restrict the number of questions to a minimum.

Question 14

List some of the guidelines to make a presentation effective.

Accepted Answer

Some of the guidelines to make a present

Question 15

Which of the following is a guideline for fielding questions?

Accepted Answer

A)  Pause before answering a question. 
B)  Never admit that you do not know the answer. 
C)  Provide detailed, lengthy explanations. 
D)  Avoid reframing the question to match your agenda. 
E)  Defend your position no matter what the audience says. 
A)  Pause before answering a question. 
B)  Never admit that you do not know the answer. 
C)  Provide detailed, lengthy explanations. 
D)  Avoid reframing the question to match your agenda. 
E)  Defend your position no matter what the audience says.

Question 16

How does a flexible approach help in delivering presentations? Explain with the help of an example.

Accepted Answer

(Student answers will vary and should in

Question 17

Business casual dress is intended to project

Accepted Answer

A)  a comfortable, relaxed feel while maintaining a high standard of professionalism. 
B)  executive presence and seriousness along with a sense of authority. 
C)  a balance between a sense of inaccessible authority and a flair for creativity. 
D)  creativity and a strong sense of individuality. 
E)  an image of importance, power, and rigidity. 
A)  a comfortable, relaxed feel while maintaining a high standard of professionalism. 
B)  executive presence and seriousness along with a sense of authority. 
C)  a balance between a sense of inaccessible authority and a flair for creativity. 
D)  creativity and a strong sense of individuality. 
E)  an image of importance, power, and rigidity.

Question 18

Which of the following is a common mistake made by teams doing presentations?

Accepted Answer

A)  being so cohesive that their individuality does not show 
B)  assigning team roles based on individual strengths 
C)  referring to other team members by name during the presentation 
D)  standing close to one another during the presentation 
E)  working independently right up until the presentation 
A)  being so cohesive that their individuality does not show 
B)  assigning team roles based on individual strengths 
C)  referring to other team members by name during the presentation 
D)  standing close to one another during the presentation 
E)  working independently right up until the presentation

Question 19

Which of the following statements is a helpful guideline for presenting with slides?

Accepted Answer

A)  Do not practice your slides more than once or the presentation will go stale. 
B)  Do not start your slides until after you have made preliminary remarks to your audience. 
C)  Turn out the lights so that the audience can view your slides easily. 
D)  Create slides that are complete enough not to need any interpretation. 
E)  Avoid using blank slides as they may cause the audience to lose interest. 
A)  Do not practice your slides more than once or the presentation will go stale. 
B)  Do not start your slides until after you have made preliminary remarks to your audience. 
C)  Turn out the lights so that the audience can view your slides easily. 
D)  Create slides that are complete enough not to need any interpretation. 
E)  Avoid using blank slides as they may cause the audience to lose interest.

Question 20

How do good speakers interact with the audience?

Accepted Answer

Good speakers involve the audience as mu

According to the SOFTEN model of nonverbal communication, which of the following gestures conveys warmth to the audience?

Nathaniel recently joined Anderson Enterprises, a multinational firm. He is confused about what to wear for a business meeting where he will have to make a presentation to important clients. Which of the following should Nathaniel wear?

How can you be a supportive audience member?

Complying with audience requests is a bad idea as it will cause you to lose your train of thought.

Which of the following professionals is following one of the guidelines for effective slide presentations?

In the SOFTEN model of nonverbal communication, "N" stands for

What is the difference between internal presentations and external presentations? How does the task of building your credibility differ in the two situations?

Cathy works for a multinational company and has to make a presentation in a large conference room. To make sure that she uses the room to her advantage while delivering her presentation, Cathy should

Generally, formal business attire projects

Hector wants to practice a relaxation technique before his presentation. Which of the following options should he avoid using?

Geneva has joined a small design firm that prides itself on having a non-hierarchical, creative work environment. Which type of business dress would most likely be appropriate for this office?

Which of the following professionals is making effective use of slides during a presentation?

Which of the following is an important principle for effectively interacting with the audience during presentations?

List some of the guidelines to make a presentation effective.

Which of the following is a guideline for fielding questions?

How does a flexible approach help in delivering presentations? Explain with the help of an example.

Business casual dress is intended to project

Which of the following is a common mistake made by teams doing presentations?

Which of the following statements is a helpful guideline for presenting with slides?

How do good speakers interact with the audience?

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Employment Communication

Filters

Exam 15: Delivering Presentations

According to the SOFTEN model of nonverbal communication, which of the following gestures conveys warmth to the audience?

Nathaniel recently joined Anderson Enterprises, a multinational firm. He is confused about what to wear for a business meeting where he will have to make a presentation to important clients. Which of the following should Nathaniel wear?

How can you be a supportive audience member?

Complying with audience requests is a bad idea as it will cause you to lose your train of thought.

Which of the following professionals is following one of the guidelines for effective slide presentations?

In the SOFTEN model of nonverbal communication, "N" stands for

What is the difference between internal presentations and external presentations? How does the task of building your credibility differ in the two situations?

Cathy works for a multinational company and has to make a presentation in a large conference room. To make sure that she uses the room to her advantage while delivering her presentation, Cathy should

Generally, formal business attire projects

Hector wants to practice a relaxation technique before his presentation. Which of the following options should he avoid using?

Geneva has joined a small design firm that prides itself on having a non-hierarchical, creative work environment. Which type of business dress would most likely be appropriate for this office?

Which of the following professionals is making effective use of slides during a presentation?

Which of the following is an important principle for effectively interacting with the audience during presentations?

List some of the guidelines to make a presentation effective.

Which of the following is a guideline for fielding questions?

How does a flexible approach help in delivering presentations? Explain with the help of an example.

Business casual dress is intended to project

Which of the following is a common mistake made by teams doing presentations?

Which of the following statements is a helpful guideline for presenting with slides?

How do good speakers interact with the audience?

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Employment Communication

Filters