Question 1

Which of the following is a strategy to improve relationship management?

Accepted Answer

A)  Engage in relaxation techniques to clear your mind. 
B)  Practice self-talk and visualize yourself responding effectively to challenging interpersonal issues. 
C)  Constantly evaluate your feelings and moods; attempt to understand your feelings as they occur. 
D)  Build up the courage to have a difficult conversation. 
E)  Reflect on personal strengths, weaknesses, and values. 
A)  Engage in relaxation techniques to clear your mind. 
B)  Practice self-talk and visualize yourself responding effectively to challenging interpersonal issues. 
C)  Constantly evaluate your feelings and moods; attempt to understand your feelings as they occur. 
D)  Build up the courage to have a difficult conversation. 
E)  Reflect on personal strengths, weaknesses, and values. D

Question 2

Which motivational value system is most often guided by concerns that business activities have been thought out carefully and the right processes are put into place to accomplish things?

Accepted Answer

A)  red MVS 
B)  yellow MVS 
C)  blue MVS 
D)  green MVS 
E)  hub 
A)  red MVS 
B)  yellow MVS 
C)  blue MVS 
D)  green MVS 
E)  hub D

Question 3

Juan tries to build rapport with the people on his project by checking in with them each day to see if they have any questions or concerns. What aspect of emotional intelligence does this behavior demonstrate?

Accepted Answer

A)  high empathy 
B)  high self-awareness 
C)  high relationship management 
D)  low self-management 
E)  low empathy 
A)  high empathy 
B)  high self-awareness 
C)  high relationship management 
D)  low self-management 
E)  low empathy C

Question 4

When Leo had to tell Tania that her project had lost its funding, he found himself adopting a slumped posture that was similar to hers. What was Leo doing?

Accepted Answer

A)  synchronizing body language to mock her 
B)  synchronizing body language to show empathy 
C)  faking a mood to change her emotions 
D)  using visual cutoff to encourage sharing 
E)  using visual cutoff to make the conversation end 
A)  synchronizing body language to mock her 
B)  synchronizing body language to show empathy 
C)  faking a mood to change her emotions 
D)  using visual cutoff to encourage sharing 
E)  using visual cutoff to make the conversation end

Question 5

Phil needs to assign his team members the following tasks. One of the team members, Mary, is an introvert. Which task is most appropriate for Mary?

Accepted Answer

A)  attending the annual sales meeting to help sales people understand a new product 
B)  giving a presentation about the new product to senior management 
C)  checking the proofs of sales brochures for accuracy before they are printed 
D)  moderating a team meeting to discuss how well the last development cycle went 
E)  entertaining a group of colleagues visiting from another city 
A)  attending the annual sales meeting to help sales people understand a new product 
B)  giving a presentation about the new product to senior management 
C)  checking the proofs of sales brochures for accuracy before they are printed 
D)  moderating a team meeting to discuss how well the last development cycle went 
E)  entertaining a group of colleagues visiting from another city

Question 6

Nonverbal messages, such as posture, are most important when they convey a different emotion than the spoken message.

Accepted Answer

A) True 
 B)False

Question 7

Which active listening skill involves demonstrating a learner mindset rather than a judger mindset?

Accepted Answer

A)  holding judgment 
B)  paying attention 
C)  reflecting 
D)  summarizing 
E)  sharing 
A)  holding judgment 
B)  paying attention 
C)  reflecting 
D)  summarizing 
E)  sharing

Question 8

Which of the following is an example of disrespecting the dignity and worth of others?

Accepted Answer

A)  claiming credit for a co-worker's creative idea 
B)  calling female co-workers "honey" or "baby" 
C)  forwarding a confidential email from the boss 
D)  arriving at a meeting late 
E)  leaving a mess in the kitchen area 
A)  claiming credit for a co-worker's creative idea 
B)  calling female co-workers "honey" or "baby" 
C)  forwarding a confidential email from the boss 
D)  arriving at a meeting late 
E)  leaving a mess in the kitchen area

Question 9

Jeanne pays close attention to her emotions at work and takes a quick break whenever she thinks her frustration level might cause her to lash out at a co-worker. What quality does this behavior demonstrate?

Accepted Answer

A)  empathy 
B)  self-management 
C)  emotional hijacking 
D)  sight-reading 
E)  psychological noise 
A)  empathy 
B)  self-management 
C)  emotional hijacking 
D)  sight-reading 
E)  psychological noise

Question 10

What is the purpose of each of the following types of questions: rapport-building, funnel, probing, and solution-oriented?

Accepted Answer

Rapport-building questions are intended

Question 11

Loud music coming from the next room or distorted formatting in an email message are examples of _____ noise.

Accepted Answer

A)  physical 
B)  psychological 
C)  semantic 
D)  physiological 
E)  cognitive 
A)  physical 
B)  psychological 
C)  semantic 
D)  physiological 
E)  cognitive

Question 12

Which of the following is an impact of high self-management on interpersonal communication?

Accepted Answer

A)  One controls emotional impulses that are not aligned with work and relationship goals. 
B)  One attempts to understand the feelings, perspectives, and needs of others. 
C)  One engages in a me-first approach to work with colleagues. 
D)  One accepts and even welcomes feedback and constructive criticism. 
E)  One is aware of triggers and related tendencies to say the wrong thing. 
A)  One controls emotional impulses that are not aligned with work and relationship goals. 
B)  One attempts to understand the feelings, perspectives, and needs of others. 
C)  One engages in a me-first approach to work with colleagues. 
D)  One accepts and even welcomes feedback and constructive criticism. 
E)  One is aware of triggers and related tendencies to say the wrong thing.

Question 13

High self-awareness includes the ability to manage events that stir strong responses.

Accepted Answer

A) True 
 B)False

Question 14

Define interpersonal communication process.

Accepted Answer

The interpersonal communication process

Question 15

People with high self-management react defensively with a me-first attitude when threats are perceived.

Accepted Answer

A) True 
 B)False

Question 16

Each person involved in interpersonal communication is both encoding and decoding meaning.

Accepted Answer

A) True 
 B)False

Question 17

How does emotional hijacking hinder effective interpersonal communication?

Accepted Answer

Emotional hijacking is a situation in wh

Question 18

In a meeting with a supplier, Janice listens to his sales pitch and then says, "So the two main advantages of this product are that it will save us money and it is better for the environment. Is that correct?" What active listening skill has Janice used?

Accepted Answer

A)  clarifying 
B)  paying attention 
C)  reflecting 
D)  summarizing 
E)  sharing 
A)  clarifying 
B)  paying attention 
C)  reflecting 
D)  summarizing 
E)  sharing

Question 19

During a conversation with his supervisor, Alec paraphrases something that he heard her say. This is an example of a judger statement.

Accepted Answer

A) True 
 B)False

Question 20

The act of anticipating intentions and moods through the perceptive examination of nonverbal cues is known as _____.

Accepted Answer

A)  sight-reading 
B)  emotional intelligence 
C)  shared meaning 
D)  relationship management 
E)  self-management 
A)  sight-reading 
B)  emotional intelligence 
C)  shared meaning 
D)  relationship management 
E)  self-management

Which of the following is a strategy to improve relationship management?

Which motivational value system is most often guided by concerns that business activities have been thought out carefully and the right processes are put into place to accomplish things?

Juan tries to build rapport with the people on his project by checking in with them each day to see if they have any questions or concerns. What aspect of emotional intelligence does this behavior demonstrate?

When Leo had to tell Tania that her project had lost its funding, he found himself adopting a slumped posture that was similar to hers. What was Leo doing?

Phil needs to assign his team members the following tasks. One of the team members, Mary, is an introvert. Which task is most appropriate for Mary?

Nonverbal messages, such as posture, are most important when they convey a different emotion than the spoken message.

Which active listening skill involves demonstrating a learner mindset rather than a judger mindset?

Which of the following is an example of disrespecting the dignity and worth of others?

Jeanne pays close attention to her emotions at work and takes a quick break whenever she thinks her frustration level might cause her to lash out at a co-worker. What quality does this behavior demonstrate?

What is the purpose of each of the following types of questions: rapport-building, funnel, probing, and solution-oriented?

Loud music coming from the next room or distorted formatting in an email message are examples of _____ noise.

Which of the following is an impact of high self-management on interpersonal communication?

High self-awareness includes the ability to manage events that stir strong responses.

Define interpersonal communication process.

People with high self-management react defensively with a me-first attitude when threats are perceived.

Each person involved in interpersonal communication is both encoding and decoding meaning.

How does emotional hijacking hinder effective interpersonal communication?

In a meeting with a supplier, Janice listens to his sales pitch and then says, "So the two main advantages of this product are that it will save us money and it is better for the environment. Is that correct?" What active listening skill has Janice used?

During a conversation with his supervisor, Alec paraphrases something that he heard her say. This is an example of a judger statement.

The act of anticipating intentions and moods through the perceptive examination of nonverbal cues is known as _____.

Establishing Credibility

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters

Exam 2: Interpersonal Communication and Emotional Intelligence

Which of the following is a strategy to improve relationship management?

Which motivational value system is most often guided by concerns that business activities have been thought out carefully and the right processes are put into place to accomplish things?

Juan tries to build rapport with the people on his project by checking in with them each day to see if they have any questions or concerns. What aspect of emotional intelligence does this behavior demonstrate?

When Leo had to tell Tania that her project had lost its funding, he found himself adopting a slumped posture that was similar to hers. What was Leo doing?

Phil needs to assign his team members the following tasks. One of the team members, Mary, is an introvert. Which task is most appropriate for Mary?

Nonverbal messages, such as posture, are most important when they convey a different emotion than the spoken message.

Which active listening skill involves demonstrating a learner mindset rather than a judger mindset?

Which of the following is an example of disrespecting the dignity and worth of others?

Jeanne pays close attention to her emotions at work and takes a quick break whenever she thinks her frustration level might cause her to lash out at a co-worker. What quality does this behavior demonstrate?

What is the purpose of each of the following types of questions: rapport-building, funnel, probing, and solution-oriented?

Loud music coming from the next room or distorted formatting in an email message are examples of _____ noise.

Which of the following is an impact of high self-management on interpersonal communication?

High self-awareness includes the ability to manage events that stir strong responses.

Define interpersonal communication process.

People with high self-management react defensively with a me-first attitude when threats are perceived.

Each person involved in interpersonal communication is both encoding and decoding meaning.

How does emotional hijacking hinder effective interpersonal communication?

In a meeting with a supplier, Janice listens to his sales pitch and then says, "So the two main advantages of this product are that it will save us money and it is better for the environment. Is that correct?" What active listening skill has Janice used?

During a conversation with his supervisor, Alec paraphrases something that he heard her say. This is an example of a judger statement.

The act of anticipating intentions and moods through the perceptive examination of nonverbal cues is known as _____.

Establishing Credibility

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters