Question 1

Which of the following choices is a component of the reviewing process?

Accepted Answer

A)  audience analysis 
B)  identifying the primary message 
C)  determining the key points 
D)  determining the message structure 
E)  conducting the FAIR test 
A)  audience analysis 
B)  identifying the primary message 
C)  determining the key points 
D)  determining the message structure 
E)  conducting the FAIR test E

Question 2

Which statement about active voice and passive voice is true?

Accepted Answer

A)  The active voice diverts attention from the doer. 
B)  People tend to think in a doer-action-object pattern. 
C)  The active voice is best when you do not want to attribute blame. 
D)  People tend to sound bossy when using the passive voice. 
E)  The passive voice places the object first. 
A)  The active voice diverts attention from the doer. 
B)  People tend to think in a doer-action-object pattern. 
C)  The active voice is best when you do not want to attribute blame. 
D)  People tend to sound bossy when using the passive voice. 
E)  The passive voice places the object first. B

Question 3

In the context of writing a business message, the goal of completeness specifically means that

Accepted Answer

A)  your message avoids all miscalculation, misinformation, and typographical errors. 
B)  your message provides all the information necessary to meet the intended purpose. 
C)  your language is efficient, saying as much as you can in as few words as possible. 
D)  your layout has a lot of long paragraphs and few white spaces. 
E)  your word count is as low as possible without redundancies or empty phrases. 
A)  your message avoids all miscalculation, misinformation, and typographical errors. 
B)  your message provides all the information necessary to meet the intended purpose. 
C)  your language is efficient, saying as much as you can in as few words as possible. 
D)  your layout has a lot of long paragraphs and few white spaces. 
E)  your word count is as low as possible without redundancies or empty phrases. B

Question 4

To improve ease of reading when using headings in business documents

Accepted Answer

A)  avoid using headings in complex messages. 
B)  use different font styles and formatting for different headings. 
C)  make sure the headings accurately convey the contents of a section. 
D)  use wordy prepositional phrases as headings. 
E)  avoid using headings in information-rich messages. 
A)  avoid using headings in complex messages. 
B)  use different font styles and formatting for different headings. 
C)  make sure the headings accurately convey the contents of a section. 
D)  use wordy prepositional phrases as headings. 
E)  avoid using headings in information-rich messages.

Question 5

What impact does beginning sentences with "it is" or "there are" have on a business message?

Accepted Answer

A)  The message is less precise because it is wordy and lacks a specific subject. 
B)  The message is less precise because it contains figurative, not literal meanings. 
C)  The message is more concise because those are brief phrases. 
D)  The message is more active because the second word is a verb. 
E)  The message is less natural sounding because it is not parallel. 
A)  The message is less precise because it is wordy and lacks a specific subject. 
B)  The message is less precise because it contains figurative, not literal meanings. 
C)  The message is more concise because those are brief phrases. 
D)  The message is more active because the second word is a verb. 
E)  The message is less natural sounding because it is not parallel.

Question 6

Which statement about buzzwords is true?

Accepted Answer

A)  They make text more active. 
B)  They are trite due to overuse. 
C)  They have very technical meanings. 
D)  They shorten the length of the message. 
E)  They improve a message's accuracy. 
A)  They make text more active. 
B)  They are trite due to overuse. 
C)  They have very technical meanings. 
D)  They shorten the length of the message. 
E)  They improve a message's accuracy.

Question 7

Which of the following statements accurately describes the use of figures of speech, such as idioms and metaphors, in business writing?

Accepted Answer

A)  They should be avoided because they lack specificity. 
B)  They send the signal that the writer is out of touch with the audience. 
C)  They are an effective way to write more concisely. 
D)  They should be avoided because they are too I-centered. 
E)  They are an effective way to make a message more natural. 
A)  They should be avoided because they lack specificity. 
B)  They send the signal that the writer is out of touch with the audience. 
C)  They are an effective way to write more concisely. 
D)  They should be avoided because they are too I-centered. 
E)  They are an effective way to make a message more natural.

Question 8

Julian's boss has returned a memo with the note that Julian needs to improve its accuracy. Which of the following should he try to eliminate?

Accepted Answer

A)  prepositional phrases 
B)  parallel language 
C)  miscalculations 
D)  passive voice 
E)  redundancies 
A)  prepositional phrases 
B)  parallel language 
C)  miscalculations 
D)  passive voice 
E)  redundancies

Question 9

Ashley has written a report proposing that her company subsidize employees who take public transportation. One of her main supporting points is that the program would help the company's reputation because it is a green initiative. Which of the following people should Ashley ask for feedback about that part of the proposal?

Accepted Answer

A)  an executive in the Finance Department 
B)  an executive in the Legal Department 
C)  an executive in the Human Resources Department 
D)  an executive in the Research and Development Department 
E)  an executive in the Public Relations Department 
A)  an executive in the Finance Department 
B)  an executive in the Legal Department 
C)  an executive in the Human Resources Department 
D)  an executive in the Research and Development Department 
E)  an executive in the Public Relations Department

Question 10

In the context of business messages, conciseness implies

Accepted Answer

A)  removing relevant information. 
B)  omitting needless words. 
C)  omitting parallel structure. 
D)  removing white space. 
E)  removing paragraph breaks. 
A)  removing relevant information. 
B)  omitting needless words. 
C)  omitting parallel structure. 
D)  removing white space. 
E)  removing paragraph breaks.

Question 11

Which of the following is most likely to help you write concisely?

Accepted Answer

A)  using longer sentences 
B)  avoiding redundancy 
C)  using more prepositional phrases 
D)  avoiding the active voice 
E)  using buzzwords 
A)  using longer sentences 
B)  avoiding redundancy 
C)  using more prepositional phrases 
D)  avoiding the active voice 
E)  using buzzwords

Question 12

Writers should typically use the active voice when they want to avoid blaming others or sounding bossy.

Accepted Answer

A) True 
 B)False

Question 13

Which statement about ease of navigation is true?

Accepted Answer

A)  You should avoid using headings in information-rich and complex messages. 
B)  Visual appeal should be the first consideration for all written business communications. 
C)  Documents with too much text and not enough white space look daunting or cluttered. 
D)  Readers are likely to be distracted by bullets and numberings in a document. 
E)  In general, you should use special formatting as much as you can so your ideas stand out. 
A)  You should avoid using headings in information-rich and complex messages. 
B)  Visual appeal should be the first consideration for all written business communications. 
C)  Documents with too much text and not enough white space look daunting or cluttered. 
D)  Readers are likely to be distracted by bullets and numberings in a document. 
E)  In general, you should use special formatting as much as you can so your ideas stand out.

Question 14

Reviewing business messages minimizes the possibility of embarrassing and damaging mistakes.

Accepted Answer

A) True 
 B)False

Question 15

If you are specific in your message, then your readers are more likely to respond to your message as you intend.

Accepted Answer

A) True 
 B)False

Question 16

Glen is writing a memo to suggest that his company hire someone to act on its behalf in a foreign market. If he wants to improve the ease of reading of his message, which term should he use to describe that person?

Accepted Answer

A)  fiduciary 
B)  executor 
C)  agent 
D)  procurator 
E)  envoy 
A)  fiduciary 
B)  executor 
C)  agent 
D)  procurator 
E)  envoy

Question 17

Consider the statement: "As most of you know, Mega Manufacturing had its most profitable year ever last year." One way to make this statement more concise is by

Accepted Answer

A)  changing the passive voice. 
B)  removing empty phrases. 
C)  replacing a prepositional phrase with a verb. 
D)  starting with "It is" or "There are." 
E)  removing any redundant words. 
A)  changing the passive voice. 
B)  removing empty phrases. 
C)  replacing a prepositional phrase with a verb. 
D)  starting with "It is" or "There are." 
E)  removing any redundant words.

Question 18

Which of the following guidelines should be followed to ensure that you are creating a complete business message?

Accepted Answer

A)  Use longer, more unusual words to "sound smart" and increase the credibility of your message. 
B)  Avoid parallel language as it can distract the readers from the main message you want to deliver. 
C)  Include all the information you need by eliminating as much white space as possible. 
D)  Plan, write, and review your message strategically to provide all relevant information, but nothing irrelevant. 
E)  Use the active voice to avoid blaming others or sounding too bossy. 
A)  Use longer, more unusual words to "sound smart" and increase the credibility of your message. 
B)  Avoid parallel language as it can distract the readers from the main message you want to deliver. 
C)  Include all the information you need by eliminating as much white space as possible. 
D)  Plan, write, and review your message strategically to provide all relevant information, but nothing irrelevant. 
E)  Use the active voice to avoid blaming others or sounding too bossy.

Question 19

Neta believes it is a good idea to write business messages using generalities that will appeal to a broad readership. How is this practice likely to affect Neta's readers?

Accepted Answer

A)  They may doubt her competence. 
B)  They will read the message carefully. 
C)  They will find the information they need. 
D)  They will be assured that she is not hiding facts. 
E)  They will focus on the primary message. 
A)  They may doubt her competence. 
B)  They will read the message carefully. 
C)  They will find the information they need. 
D)  They will be assured that she is not hiding facts. 
E)  They will focus on the primary message.

Question 20

Is visual appeal the most important factor for creating a good business document? Explain.

Accepted Answer

Visual appeal is important, but it is no

Which of the following choices is a component of the reviewing process?

Which statement about active voice and passive voice is true?

In the context of writing a business message, the goal of completeness specifically means that

To improve ease of reading when using headings in business documents

What impact does beginning sentences with "it is" or "there are" have on a business message?

Which statement about buzzwords is true?

Which of the following statements accurately describes the use of figures of speech, such as idioms and metaphors, in business writing?

Julian's boss has returned a memo with the note that Julian needs to improve its accuracy. Which of the following should he try to eliminate?

In the context of business messages, conciseness implies

Which of the following is most likely to help you write concisely?

Writers should typically use the active voice when they want to avoid blaming others or sounding bossy.

Which statement about ease of navigation is true?

Reviewing business messages minimizes the possibility of embarrassing and damaging mistakes.

If you are specific in your message, then your readers are more likely to respond to your message as you intend.

Glen is writing a memo to suggest that his company hire someone to act on its behalf in a foreign market. If he wants to improve the ease of reading of his message, which term should he use to describe that person?

Consider the statement: "As most of you know, Mega Manufacturing had its most profitable year ever last year." One way to make this statement more concise is by

Which of the following guidelines should be followed to ensure that you are creating a complete business message?

Neta believes it is a good idea to write business messages using generalities that will appeal to a broad readership. How is this practice likely to affect Neta's readers?

Is visual appeal the most important factor for creating a good business document? Explain.

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters

Exam 6: Improving Readability With Style and Design

Which of the following choices is a component of the reviewing process?

Which statement about active voice and passive voice is true?

In the context of writing a business message, the goal of completeness specifically means that

To improve ease of reading when using headings in business documents

What impact does beginning sentences with "it is" or "there are" have on a business message?

Which statement about buzzwords is true?

Which of the following statements accurately describes the use of figures of speech, such as idioms and metaphors, in business writing?

Julian's boss has returned a memo with the note that Julian needs to improve its accuracy. Which of the following should he try to eliminate?

In the context of business messages, conciseness implies

Which of the following is most likely to help you write concisely?

Writers should typically use the active voice when they want to avoid blaming others or sounding bossy.

Which statement about ease of navigation is true?

Reviewing business messages minimizes the possibility of embarrassing and damaging mistakes.

If you are specific in your message, then your readers are more likely to respond to your message as you intend.

Glen is writing a memo to suggest that his company hire someone to act on its behalf in a foreign market. If he wants to improve the ease of reading of his message, which term should he use to describe that person?

Consider the statement: "As most of you know, Mega Manufacturing had its most profitable year ever last year." One way to make this statement more concise is by

Which of the following guidelines should be followed to ensure that you are creating a complete business message?

Neta believes it is a good idea to write business messages using generalities that will appeal to a broad readership. How is this practice likely to affect Neta's readers?

Is visual appeal the most important factor for creating a good business document? Explain.

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters