Question 1

A learning stance implies that

Accepted Answer

A)  you have nothing to learn from the other people involved in the conversation. 
B)  you intend to find contradictions in what other people have said or done. 
C)  you avoid difficult conversations in order not to hurt the feelings of other people. 
D)  you are committed to understanding other peoples' versions of interpersonal interactions. 
E)  you intend to agree and comply with everything that the speaker says. 
A)  you have nothing to learn from the other people involved in the conversation. 
B)  you intend to find contradictions in what other people have said or done. 
C)  you avoid difficult conversations in order not to hurt the feelings of other people. 
D)  you are committed to understanding other peoples' versions of interpersonal interactions. 
E)  you intend to agree and comply with everything that the speaker says. D

Question 2

During emotionally charged conversations, the participants should try to

Accepted Answer

A)  oversimplify their approach. 
B)  find common ground. 
C)  exaggerate their points. 
D)  cast situations in either-or terms. 
E)  evaluate the other person's motives. 
A)  oversimplify their approach. 
B)  find common ground. 
C)  exaggerate their points. 
D)  cast situations in either-or terms. 
E)  evaluate the other person's motives. B

Question 3

A catering company has a weekly meeting. Every week, the meeting starts with a story about how the caterer's food helped make an occasion special for the people who were there. What is the most likely reason for this tradition?

Accepted Answer

A)  to help the employees open up to each other 
B)  to help the employees bond since they work on scattered jobs 
C)  to deal with the most important agenda items first 
D)  to illustrate an important aspect of teamwork 
E)  to remind the employees of the company's customer focus 
A)  to help the employees open up to each other 
B)  to help the employees bond since they work on scattered jobs 
C)  to deal with the most important agenda items first 
D)  to illustrate an important aspect of teamwork 
E)  to remind the employees of the company's customer focus E

Question 4

The most important stage of group writing is the drafting stage.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following makes comments sound more conciliatory and less accusing?

Accepted Answer

A)  I-statements 
B)  You-statements 
C)  He-or-she-statements 
D)  It-statements 
E)  They-statements 
A)  I-statements 
B)  You-statements 
C)  He-or-she-statements 
D)  It-statements 
E)  They-statements

Question 6

Which of the following is the best opening for a difficult conversation?

Accepted Answer

A)  We need to discuss the way you let your team members down on the last project. 
B)  I really want to understand what went wrong and find a solution we both can accept. 
C)  Your work has suffered lately, and I want to make some suggestions for improvement. 
D)  What were you thinking when you made that proposal in the group meeting? 
E)  You have been demonstrating a bad attitude lately, and I would like to know why. 
A)  We need to discuss the way you let your team members down on the last project. 
B)  I really want to understand what went wrong and find a solution we both can accept. 
C)  Your work has suffered lately, and I want to make some suggestions for improvement. 
D)  What were you thinking when you made that proposal in the group meeting? 
E)  You have been demonstrating a bad attitude lately, and I would like to know why.

Question 7

During group writing projects, it is important not to waste time discussing roles and contributions.

Accepted Answer

A) True 
 B)False

Question 8

What are the advantages of adopting a learning stance?

Accepted Answer

The learning stance involves a commitmen

Question 9

Which of the following is true of high-performing teams?

Accepted Answer

A)  They remain professional and avoid social bonding or personal connection. 
B)  They see differences of opinion as signs of dysfunction in the team. 
C)  They spend most of their time discussing work-related issues. 
D)  They do not meet frequently to discuss their purposes because it wastes time. 
E)  They have a homogenous rather than a diverse membership. 
A)  They remain professional and avoid social bonding or personal connection. 
B)  They see differences of opinion as signs of dysfunction in the team. 
C)  They spend most of their time discussing work-related issues. 
D)  They do not meet frequently to discuss their purposes because it wastes time. 
E)  They have a homogenous rather than a diverse membership.

Question 10

Abdul is frustrated because his team members come unprepared for meetings. What is the first thing he should do to try to improve the situation?

Accepted Answer

A)  distribute minutes after the previous meeting to remind people of what was covered 
B)  distribute an agenda ahead of the meeting so people know what to expect 
C)  distribute homework assignments several days before each meeting 
D)  criticize people during the meeting if they are not contributing enough 
E)  criticize people after the meeting to make his point without embarrassing them 
A)  distribute minutes after the previous meeting to remind people of what was covered 
B)  distribute an agenda ahead of the meeting so people know what to expect 
C)  distribute homework assignments several days before each meeting 
D)  criticize people during the meeting if they are not contributing enough 
E)  criticize people after the meeting to make his point without embarrassing them

Question 11

Research has shown that teams that have less dissent during meetings reach higher-quality decisions.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following describes a team in the forming stage of team development?

Accepted Answer

A)  All four members of the team discuss what the team roles and goals should be. 
B)  Nick and Julie present alternate ways of assigning work, and the team debates the issue. 
C)  Nick, Julie, Raul, and Ming take turns sharing their background with the others. 
D)  The four group members work at their assigned tasks efficiently and work together as needed. 
E)  Nick and Ming draft a work plan, while Raul and Julie write guidelines for the group to consider. 
A)  All four members of the team discuss what the team roles and goals should be. 
B)  Nick and Julie present alternate ways of assigning work, and the team debates the issue. 
C)  Nick, Julie, Raul, and Ming take turns sharing their background with the others. 
D)  The four group members work at their assigned tasks efficiently and work together as needed. 
E)  Nick and Ming draft a work plan, while Raul and Julie write guidelines for the group to consider.

Question 13

Which of the following statements is an example of disagreeing diplomatically?

Accepted Answer

A)  You always interrupt me when I try to explain my reasons. 
B)  Your methods never work, but you refuse to give mine a chance. 
C)  I know I'm right about this, and I can prove it to you. 
D)  This is an issue of policy, not personal interpretation. 
E)  I feel that I was not given a chance to explain my actions. 
A)  You always interrupt me when I try to explain my reasons. 
B)  Your methods never work, but you refuse to give mine a chance. 
C)  I know I'm right about this, and I can prove it to you. 
D)  This is an issue of policy, not personal interpretation. 
E)  I feel that I was not given a chance to explain my actions.

Question 14

Janet's team is working on a group document, which they store in an FTP system on the company server. On Friday, Claire and Malik download the document at the same time, and each makes edits. Malik uploads his document first. When Claire uploads her copy of the document, she erases all of Malik's work. What went wrong?

Accepted Answer

A)  Team members did not use the same word processing program. 
B)  The team did not assign its members clear responsibilities. 
C)  The team did not have a system to handle version control. 
D)  Team members were not clear about the purpose of the revision. 
E)  The team did not consider the needs of the audience. 
A)  Team members did not use the same word processing program. 
B)  The team did not assign its members clear responsibilities. 
C)  The team did not have a system to handle version control. 
D)  Team members were not clear about the purpose of the revision. 
E)  The team did not consider the needs of the audience.

Question 15

Jamila is concerned that her virtual teammates are misinterpreting each other's statements because they cannot see facial expressions and gestures. Which of the following possible solutions should Jamila suggest to her team leader?

Accepted Answer

A)  setting up a virtual watercooler 
B)  opening with a contentious question 
C)  taking minutes in real time 
D)  asking team members to avoid multitasking 
E)  using video during the meetings 
A)  setting up a virtual watercooler 
B)  opening with a contentious question 
C)  taking minutes in real time 
D)  asking team members to avoid multitasking 
E)  using video during the meetings

Question 16

Difficult conversations can be handled successfully by

Accepted Answer

A)  hearing everybody's story. 
B)  agreeing with everything you hear. 
C)  using the either/or approach. 
D)  invalidating the perspective of other people. 
E)  adopting a judgmental stance. 
A)  hearing everybody's story. 
B)  agreeing with everything you hear. 
C)  using the either/or approach. 
D)  invalidating the perspective of other people. 
E)  adopting a judgmental stance.

Question 17

In emotionally charged, high-stakes conversations, forcefully stating your message at the beginning will often lead to productive outcomes.

Accepted Answer

A) True 
 B)False

Question 18

Hector and his team work for an educational publisher. The team has to write a report comparing the textbooks of three competitors. Who would be the best person to analyze the books' methods of teaching?

Accepted Answer

A)  Hector, who has two years of experience in market research 
B)  George, who has five years of experience as an editor 
C)  Kerry, who has three years of experience as a book designer 
D)  Lin, who has four years of experience as an educator 
E)  Lisa, who has five years of experience as a production coordinator 
A)  Hector, who has two years of experience in market research 
B)  George, who has five years of experience as an editor 
C)  Kerry, who has three years of experience as a book designer 
D)  Lin, who has four years of experience as an educator 
E)  Lisa, who has five years of experience as a production coordinator

Question 19

High-performing teams go through repeated cycles of disassociation and association.

Accepted Answer

A) True 
 B)False

Question 20

In the current business environment, virtual teams rely primarily on phone calls, teleconferences, and email to communicate with one another.

Accepted Answer

A) True 
 B)False

A learning stance implies that

During emotionally charged conversations, the participants should try to

A catering company has a weekly meeting. Every week, the meeting starts with a story about how the caterer's food helped make an occasion special for the people who were there. What is the most likely reason for this tradition?

The most important stage of group writing is the drafting stage.

Which of the following makes comments sound more conciliatory and less accusing?

Which of the following is the best opening for a difficult conversation?

During group writing projects, it is important not to waste time discussing roles and contributions.

What are the advantages of adopting a learning stance?

Which of the following is true of high-performing teams?

Abdul is frustrated because his team members come unprepared for meetings. What is the first thing he should do to try to improve the situation?

Research has shown that teams that have less dissent during meetings reach higher-quality decisions.

Which of the following describes a team in the forming stage of team development?

Which of the following statements is an example of disagreeing diplomatically?

Jamila is concerned that her virtual teammates are misinterpreting each other's statements because they cannot see facial expressions and gestures. Which of the following possible solutions should Jamila suggest to her team leader?

Difficult conversations can be handled successfully by

In emotionally charged, high-stakes conversations, forcefully stating your message at the beginning will often lead to productive outcomes.

Hector and his team work for an educational publisher. The team has to write a report comparing the textbooks of three competitors. Who would be the best person to analyze the books' methods of teaching?

High-performing teams go through repeated cycles of disassociation and association.

In the current business environment, virtual teams rely primarily on phone calls, teleconferences, and email to communicate with one another.

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters

Exam 3: Team Communication and Difficult Conversations

A learning stance implies that

During emotionally charged conversations, the participants should try to

A catering company has a weekly meeting. Every week, the meeting starts with a story about how the caterer's food helped make an occasion special for the people who were there. What is the most likely reason for this tradition?

The most important stage of group writing is the drafting stage.

Which of the following makes comments sound more conciliatory and less accusing?

Which of the following is the best opening for a difficult conversation?

During group writing projects, it is important not to waste time discussing roles and contributions.

What are the advantages of adopting a learning stance?

Which of the following is true of high-performing teams?

Abdul is frustrated because his team members come unprepared for meetings. What is the first thing he should do to try to improve the situation?

Research has shown that teams that have less dissent during meetings reach higher-quality decisions.

Which of the following describes a team in the forming stage of team development?

Which of the following statements is an example of disagreeing diplomatically?

Jamila is concerned that her virtual teammates are misinterpreting each other's statements because they cannot see facial expressions and gestures. Which of the following possible solutions should Jamila suggest to her team leader?

Difficult conversations can be handled successfully by

In emotionally charged, high-stakes conversations, forcefully stating your message at the beginning will often lead to productive outcomes.

Hector and his team work for an educational publisher. The team has to write a report comparing the textbooks of three competitors. Who would be the best person to analyze the books' methods of teaching?

High-performing teams go through repeated cycles of disassociation and association.

In the current business environment, virtual teams rely primarily on phone calls, teleconferences, and email to communicate with one another.

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters