Question 1

A mistake that many job applicants make while creating résumés is

Accepted Answer

A)  neglecting to include areas they need to improve on. 
B)  forgetting to include their hobbies and other interests. 
C)  trying to display everything they do well. 
D)  highlighting only a few of their abilities and attributes. 
E)  condensing all their work-related information into one to two pages. 
A)  neglecting to include areas they need to improve on. 
B)  forgetting to include their hobbies and other interests. 
C)  trying to display everything they do well. 
D)  highlighting only a few of their abilities and attributes. 
E)  condensing all their work-related information into one to two pages. C

Question 2

When people reply to formal job announcements, they are writing a(n) ______ cover letter since it is for an open position that a company advertises.

Accepted Answer

A)  unsolicited 
B)  chronological 
C)  functional 
D)  informal 
E)  solicited 
A)  unsolicited 
B)  chronological 
C)  functional 
D)  informal 
E)  solicited E

Question 3

Which of the following is a guideline for succeeding at interviews?

Accepted Answer

A)  Take credit for your individual accomplishments, but also demonstrate your team orientation. 
B)  Provide detailed and elaborate responses to questions. 
C)  Frankly express your displeasure about your previous jobs. 
D)  Answer questions about your weaknesses by stating a weakness that is really a strength. 
E)  Say "we" instead of "I" more often when talking about accomplishments at work. 
A)  Take credit for your individual accomplishments, but also demonstrate your team orientation. 
B)  Provide detailed and elaborate responses to questions. 
C)  Frankly express your displeasure about your previous jobs. 
D)  Answer questions about your weaknesses by stating a weakness that is really a strength. 
E)  Say "we" instead of "I" more often when talking about accomplishments at work. A

Question 4

Which of the following is considered work experience rather than additional information in a résumé?

Accepted Answer

A)  volunteer work 
B)  unpaid internships 
C)  professional associations 
D)  community activities 
E)  certifications and licensure 
A)  volunteer work 
B)  unpaid internships 
C)  professional associations 
D)  community activities 
E)  certifications and licensure

Question 5

While describing accomplishments and experiences in a résumé, begin statements with ______ verbs.

Accepted Answer

A)  irregular 
B)  passive-voice 
C)  present-tense 
D)  auxiliary 
E)  action 
A)  irregular 
B)  passive-voice 
C)  present-tense 
D)  auxiliary 
E)  action

Question 6

In her résumé, Evie writes that she "demonstrated an ability to think outside the box and create a win-win scenario for both the company and its customers." What is wrong with this statement?

Accepted Answer

A)  It has grammatical errors that undermine her competence. 
B)  It has typos that undermine her competence. 
C)  It does not start with an action verb, so it seems weak. 
D)  It uses clichés, so it fails to highlight her abilities. 
E)  It lists an unimportant accomplishment that should be omitted. 
A)  It has grammatical errors that undermine her competence. 
B)  It has typos that undermine her competence. 
C)  It does not start with an action verb, so it seems weak. 
D)  It uses clichés, so it fails to highlight her abilities. 
E)  It lists an unimportant accomplishment that should be omitted.

Question 7

Ryan is considered to be a reliable employee at his workplace. Being reliable is a(n)

Accepted Answer

A)  ability. 
B)  goal. 
C)  area of improvement. 
D)  attribute. 
E)  experience. 
A)  ability. 
B)  goal. 
C)  area of improvement. 
D)  attribute. 
E)  experience.

Question 8

Define abilities and attributes.

Accepted Answer

Abilities are skills and knowl

Question 9

Success stories should

Accepted Answer

A)  follow the AIM planning process. 
B)  be relatively brief-not more than one to two minutes long. 
C)  reveal both your strengths and weaknesses. 
D)  contain some fictitious details. 
E)  provide profound insights into your personality. 
A)  follow the AIM planning process. 
B)  be relatively brief-not more than one to two minutes long. 
C)  reveal both your strengths and weaknesses. 
D)  contain some fictitious details. 
E)  provide profound insights into your personality.

Question 10

Generally, employers prefer to receive résumés

Accepted Answer

A)  in standard format through electronic channels. 
B)  as a hard copy mailed in a standard-size envelope. 
C)  in person during an interview. 
D)  through company referrals. 
E)  via third-party firms. 
A)  in standard format through electronic channels. 
B)  as a hard copy mailed in a standard-size envelope. 
C)  in person during an interview. 
D)  through company referrals. 
E)  via third-party firms.

Question 11

To help you identify your interests, abilities, and attributes, you might consider completing a self-inventory.

Accepted Answer

A) True 
 B)False

Question 12

To appear experienced and knowledgeable, a job candidate should refrain from asking questions about the position or the organization during an interview.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is a guideline for writing an effective résumé?

Accepted Answer

A)  Provide details about your personal life and activities. 
B)  Demonstrate humility by downplaying your accomplishments. 
C)  Use buzzwords and jargon to seem like an insider. 
D)  Position your most important contributions first. 
E)  Avoid leaving a lot of white space on the page. 
A)  Provide details about your personal life and activities. 
B)  Demonstrate humility by downplaying your accomplishments. 
C)  Use buzzwords and jargon to seem like an insider. 
D)  Position your most important contributions first. 
E)  Avoid leaving a lot of white space on the page.

Question 14

Sending a note of appreciation following an interview is a good strategy.

Accepted Answer

A) True 
 B)False

Question 15

Hannah frequently checks in with her team members to see if they have questions about their assignments. Doing this is an example of

Accepted Answer

A)  competence. 
B)  caring. 
C)  aptitude. 
D)  experience. 
E)  character. 
A)  competence. 
B)  caring. 
C)  aptitude. 
D)  experience. 
E)  character.

Question 16

Describe what methods you will use to emphasize your accomplishments in a résumé to increase your chances of getting a job.

Accepted Answer

As you describe your accomplishments and

Question 17

Your résumé should tell a story of

Accepted Answer

A)  the value you can provide to a company. 
B)  how you plan to improve your areas of weakness. 
C)  everything you have learned and done in your previous job. 
D)  your educational accomplishments. 
E)  why you want to leave your current organization. 
A)  the value you can provide to a company. 
B)  how you plan to improve your areas of weakness. 
C)  everything you have learned and done in your previous job. 
D)  your educational accomplishments. 
E)  why you want to leave your current organization.

Question 18

During an interview, Ramon tells a success story about his fundraising abilities, including the information that he obtained three grants for a total of $140,000 in funds for his organization. Which part of the STAR method does this statement relate to?

Accepted Answer

A)  situation 
B)  achievements 
C)  abilities 
D)  actions 
E)  results 
A)  situation 
B)  achievements 
C)  abilities 
D)  actions 
E)  results

Question 19

Gloria knows that MegaMart's motto is that the customer is always right. During her interview with the hiring manager at MegaMart, Gloria recounted a story about a time she worked to make sure a customer was satisfied even though part of the problem was the customer's rudeness. By doing so, Gloria is communicating to her potential employer that she has

Accepted Answer

A)  career goals. 
B)  character. 
C)  drive. 
D)  abilities. 
E)  areas of improvement. 
A)  career goals. 
B)  character. 
C)  drive. 
D)  abilities. 
E)  areas of improvement.

Question 20

When describing accomplishments and experiences in a résumé, avoid beginning statements with action verbs.

Accepted Answer

A) True 
 B)False

A mistake that many job applicants make while creating résumés is

When people reply to formal job announcements, they are writing a(n) ______ cover letter since it is for an open position that a company advertises.

Which of the following is a guideline for succeeding at interviews?

Which of the following is considered work experience rather than additional information in a résumé?

While describing accomplishments and experiences in a résumé, begin statements with ______ verbs.

In her résumé, Evie writes that she "demonstrated an ability to think outside the box and create a win-win scenario for both the company and its customers." What is wrong with this statement?

Ryan is considered to be a reliable employee at his workplace. Being reliable is a(n)

Define abilities and attributes.

Success stories should

Generally, employers prefer to receive résumés

To help you identify your interests, abilities, and attributes, you might consider completing a self-inventory.

To appear experienced and knowledgeable, a job candidate should refrain from asking questions about the position or the organization during an interview.

Which of the following is a guideline for writing an effective résumé?

Sending a note of appreciation following an interview is a good strategy.

Hannah frequently checks in with her team members to see if they have questions about their assignments. Doing this is an example of

Describe what methods you will use to emphasize your accomplishments in a résumé to increase your chances of getting a job.

Your résumé should tell a story of

During an interview, Ramon tells a success story about his fundraising abilities, including the information that he obtained three grants for a total of $140,000 in funds for his organization. Which part of the STAR method does this statement relate to?

When describing accomplishments and experiences in a résumé, avoid beginning statements with action verbs.

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Filters

Exam 16: Employment Communication

A mistake that many job applicants make while creating résumés is

When people reply to formal job announcements, they are writing a(n) ______ cover letter since it is for an open position that a company advertises.

Which of the following is a guideline for succeeding at interviews?

Which of the following is considered work experience rather than additional information in a résumé?

While describing accomplishments and experiences in a résumé, begin statements with ______ verbs.

In her résumé, Evie writes that she "demonstrated an ability to think outside the box and create a win-win scenario for both the company and its customers." What is wrong with this statement?

Ryan is considered to be a reliable employee at his workplace. Being reliable is a(n)

Define abilities and attributes.

Success stories should

Generally, employers prefer to receive résumés

To help you identify your interests, abilities, and attributes, you might consider completing a self-inventory.

To appear experienced and knowledgeable, a job candidate should refrain from asking questions about the position or the organization during an interview.

Which of the following is a guideline for writing an effective résumé?

Sending a note of appreciation following an interview is a good strategy.

Hannah frequently checks in with her team members to see if they have questions about their assignments. Doing this is an example of

Describe what methods you will use to emphasize your accomplishments in a résumé to increase your chances of getting a job.

Your résumé should tell a story of

During an interview, Ramon tells a success story about his fundraising abilities, including the information that he obtained three grants for a total of $140,000 in funds for his organization. Which part of the STAR method does this statement relate to?

When describing accomplishments and experiences in a résumé, avoid beginning statements with action verbs.

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Filters