Exam 7: E-Mail and Other Traditional Tools for Business Communication

Ayele sends the following message to the people he supervises in the factory: "Plant inspection Wed. 9:00. Some fun, huh? Ayele." What is the best way to make this text more professional?

When preparing for a business phone call, you should do many of the same things you do for

Which of the following is a reason why greetings and names are omitted from emails?

Savita sends the following message to a colleague she has texted only once before: "Do you want to meet for coffee to discuss combining our efficiency reports?" What would make this text more professional?

One possible negative effect of texting is that

When Sherry sends task-oriented emails to colleagues, she always tells them the deadline for the tasks and details about when she is available to talk or meet. What conclusion are Sherry's colleagues likely to draw from this?

Edgar texted vital information to his supervisor, Tonya. Later, Edgar found out that Tonya was offended that he did not think the message was important enough for a phone call. Edgar failed to consider the meta message of his text.

Lena is correct in thinking that she should immediately start a business call with the first issue to be discussed.

When Samantha was asked to inform a colleague she dislikes about a meeting, she waited until an hour before the meeting to email the information to the woman. What is this an example of?

Which of the following guidelines best ensures that your email is easy to read?

Terri sends out an email that simply lists tasks and assigns deadlines. She is correct in assuming that this email will not convey any emotion.

Which of the following is typically used for short, one-to-one or one-to-many messages and is ideal for quick announcements and scheduling?

What does control refer to in choosing a communication channel? What do planning and permanence mean, and how are they related to control?

List the guidelines that can be followed to stay responsive to others but allow you to focus enough to achieve peak performance.

Email communication is

Which of the following is an example of the neutrality effect?

Jasper has to send out a number of communications. Which of the following is appropriate to send as a text?

Clement, a customer service representative at Sarah's Supermart, has a tough time handling customers during his first week on the job. Carlo, Clement's colleague, guides him through this difficult period. Afterward, Clement writes Carlo an email to thank him warmly for his help. Carlo neither reacts nor replies. Carlo's behavior is an example of

In the workplace, email communication is typically considered fairly casual because it is less permanent than print communication.

Which of the following is most likely to be included in the signature block of an email?