Exam 4: Managers As Decision Makers: There Is No Substitute for a Good Decision

The classical and behavioral models could be used in what step of the decision-making process?

The __________decision model describes decision-making with limited information and bounded rationality.

Intuitive thinking is less valuable and practical than systematic thinking.

Solving a problem based on your perception of the situation, positive or negative is known as a(n) __________.

Identifying and taking action to resolve problems is called __________.

The evaluation process should not only consider whether the results were gained, but should also determine whether any undesirable side-effects occurred.

When an individual moves in management ranks, the level of certainty in a problem environment tends to increase.

According to the text, the four cognitive styles of decision making are sensation thinkers, intuitive thinkers, sensation feelers, and __________.*

The __________heuristic occurs when people use a stereotype to assess the likely occurrence of an event.*

A group-based decision would be called for in all of the following cases, EXCEPT if:*

Comparing the costs and benefits of each potential course of action is called __________.

When generating alternative courses of action, extensive information gathering should identify alternative courses of action as well as their anticipated consequences.

The most significant factor that determines whether a decision is a programmed or nonprogrammed decision is:*

__________ involves problem-solving in a rational, step-by-step, analytical process.

A decision that attempts to select the absolute best alternative solution to a problem is called a(n) __________ decision.

When faced with decision circumstances in which the information is incomplete, yet one can still reasonably estimate probabilities for the outcomes of various options, the environment is said to be a(n):

__________ are decision makers who ignore information and trouble signals.

A(n) __________ is solving a problem in the context in which it is perceived; either positive or negative.

Approaching a problem in a flexible and spontaneous fashion is called __________.

According to the book The Shallows, author Nicolas Carr argues that the Internet may have lightened our thinking by replacing deep thought and reflection with shallow-minded pursuits.