Exam 1: Professional Communication in a Digital, social, mobile World

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People who've grown up with ________ expect to have immediate access to information and the ability to stay connected to their various social and business networks.

(Multiple Choice)
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An ethical ________ involves choosing between conflicting alternatives that are not clear-cut.

(Multiple Choice)
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Which of the following is not a characteristic of ethical communication?

(Multiple Choice)
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In most organizations,the rumor mill tends to be particularly active when

(Multiple Choice)
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Which of the following best describes the role of technology in the communication process?

(Multiple Choice)
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Within organizations,formal communication is upward and downward,while informal communication is always horizontal.

(True/False)
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Which of the following is an advantage of improved mobile tools for the workplace?

(Multiple Choice)
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When you adopt ________ to communication,you understand and respect the members of your audience and make every effort to communicate in a way that's meaningful to them.

(Multiple Choice)
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Every organization has ________,which encompasses all communication that occurs outside the lines of command in the company's organizational structure.

(Multiple Choice)
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Briefly explain how social media have changed the way customers and other groups engage in business communication.

(Essay)
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The ________ is the form a message takes and the ________ is the system used to deliver the message.

(Multiple Choice)
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Attempting to promote products and services to customers who don't know they're being marketed to is known as ________ marketing.

(Multiple Choice)
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As a contemporary approach to business communication,the ________ is interactive,conversational,and usually open to all who wish to participate.

(Multiple Choice)
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An audience-centered approach to communication involves

(Multiple Choice)
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To help establish clear guidelines for ethical behavior,many companies provide employees a written

(Multiple Choice)
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By providing ________,such as facility maps and property information,mobile technology can allow users to experience more of their environment and access information instantly.

(Multiple Choice)
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Messages can be blocked or distorted by filters,any human or technological interventions between the sender and the receiver.

(True/False)
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Receiving more information than that which can be utilized results in

(Multiple Choice)
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Outline the eight steps of the communication process.

(Essay)
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As long as employees get the job done,most companies are not concerned with employees meeting expectations of business etiquette.

(True/False)
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