Question 1

All of the following except ________ are characteristics of social media and mobile communication.

Accepted Answer

A) forcing professionals to develop new skills 
B) altering relationships between senders and receivers 
C) changing the nature of communication 
D) creating countless opportunities but few meaningful challenges 
E) managing disruptive technology 
A) forcing professionals to develop new skills 
B) altering relationships between senders and receivers 
C) changing the nature of communication 
D) creating countless opportunities but few meaningful challenges 
E) managing disruptive technology

Question 2

To increase employee connections,the sharing of ideas and improve brainstorming,some companies use

Accepted Answer

A) product champions. 
B) gamification. 
C) location aware devices. 
D) information addiction. 
E) information technology paradox. 
A) product champions. 
B) gamification. 
C) location aware devices. 
D) information addiction. 
E) information technology paradox.

Question 3

When people must choose between alternatives that aren't completely wrong or completely right,they are facing an ethical lapse.

Accepted Answer

A) True 
 B)False

Question 4

Why are some companies adding gamification to their mobile apps?

Accepted Answer

A) to reduce customer stress levels while they are on hold 
B) to improve the computational speed on corporate information systems 
C) to reduce the need for expensive customer service calls 
D) to increase user engagement 
E) to reduce employee headcount and other fixed costs. 
A) to reduce customer stress levels while they are on hold 
B) to improve the computational speed on corporate information systems 
C) to reduce the need for expensive customer service calls 
D) to increase user engagement 
E) to reduce employee headcount and other fixed costs.

Question 5

The term digital information fluency encompasses all of the following elements except

Accepted Answer

A) recognizing information needs. 
B) searching efficiently to locate reliable sources of information. 
C) using gathered information ethically. 
D) using random methods to present ideas and information. 
E) actively listening to others. 
A) recognizing information needs. 
B) searching efficiently to locate reliable sources of information. 
C) using gathered information ethically. 
D) using random methods to present ideas and information. 
E) actively listening to others.

Question 6

Which of the following best describes gamification?

Accepted Answer

A) an online tracking system to monitor employees' use of social media 
B) a mobile app designed to improve customer service 
C) adding game playing aspects to a business activity or process 
D) an online collaboration system between an organization and its suppliers 
E) an online game designed to train salespeople 
A) an online tracking system to monitor employees' use of social media 
B) a mobile app designed to improve customer service 
C) adding game playing aspects to a business activity or process 
D) an online collaboration system between an organization and its suppliers 
E) an online game designed to train salespeople

Question 7

In what way has the social communication model enabled a new approach to business communication?

Accepted Answer

The social communication model is intera

Question 8

All of the following except ________ will make your business messages more effective.

Accepted Answer

A) providing practical information 
B) clarifying expectations and responsibilities 
C) presenting information concisely and efficiently 
D) discussing personal issues and complaining about problems 
E) showing readers how they will benefit by responding the way you want them to 
A) providing practical information 
B) clarifying expectations and responsibilities 
C) presenting information concisely and efficiently 
D) discussing personal issues and complaining about problems 
E) showing readers how they will benefit by responding the way you want them to

Question 9

An example of horizontal communication is

Accepted Answer

A) a junior staff person giving information to a staff supervisor. 
B) a company briefing held on the organization's ground floor. 
C) an email message about sick leave sent from one department secretary to a secretary in a different department. 
D) an email message that sparks a chain of multiple replies. 
E) a manager sending an email to his or her staff. 
A) a junior staff person giving information to a staff supervisor. 
B) a company briefing held on the organization's ground floor. 
C) an email message about sick leave sent from one department secretary to a secretary in a different department. 
D) an email message that sparks a chain of multiple replies. 
E) a manager sending an email to his or her staff.

Question 10

Information overload is

Accepted Answer

A) a real problem that can lead to exhaustion and interfere with personal relationships. 
B) a false condition concocted by workers who fear technology and its capabilities. 
C) a condition that affects only those who work in high-tech jobs. 
D) especially prevalent among elderly Americans. 
E) an accepted aspect of mobile technology. 
A) a real problem that can lead to exhaustion and interfere with personal relationships. 
B) a false condition concocted by workers who fear technology and its capabilities. 
C) a condition that affects only those who work in high-tech jobs. 
D) especially prevalent among elderly Americans. 
E) an accepted aspect of mobile technology.

Question 11

A manager hears the part of a message that supports his agenda,but doesn't seem to notice evidence that contradicts his point of view.The manager is engaging in

Accepted Answer

A) discrimination. 
B) misreading. 
C) selective perception. 
D) stereotyping. 
E) information overload. 
A) discrimination. 
B) misreading. 
C) selective perception. 
D) stereotyping. 
E) information overload.

Question 12

You can help to reduce information overload if you avoid sending unnecessary messages.

Accepted Answer

A) True 
 B)False

Question 13

An audience-centered approach to communication involves

Accepted Answer

A) saying whatever it takes to win over the members of your audience. 
B) embedding a layer of technology between you and the members of your audience. 
C) respecting,understanding and meeting the needs of your audience. 
D) focusing on how the members of your audience can help you obtain your goals. 
E) limiting the number of topics covered. 
A) saying whatever it takes to win over the members of your audience. 
B) embedding a layer of technology between you and the members of your audience. 
C) respecting,understanding and meeting the needs of your audience. 
D) focusing on how the members of your audience can help you obtain your goals. 
E) limiting the number of topics covered.

Question 14

Describe four common types of communication barriers.

Accepted Answer

Four common types of communication barri

Question 15

Emotional intelligence includes the ability to relate to the needs of others.

Accepted Answer

A) True 
 B)False

Question 16

In order for audience members to respond appropriately to a business message,they must

Accepted Answer

A) remember the message. 
B) be able to respond to the message. 
C) be motivated to respond to the message. 
D) do all of the above. 
E) do none of the above-communication is a simple process that everyone is naturally good at. 
A) remember the message. 
B) be able to respond to the message. 
C) be motivated to respond to the message. 
D) do all of the above. 
E) do none of the above-communication is a simple process that everyone is naturally good at.

Question 17

In the communication process,________ describes the step in which the audience extracts the idea from a message.

Accepted Answer

A) extracting 
B) encoding 
C) translating 
D) decoding 
E) transmitting 
A) extracting 
B) encoding 
C) translating 
D) decoding 
E) transmitting

Question 18

The accepted principles of conduct that govern behavior within a society are known as

Accepted Answer

A) laws. 
B) social guidelines. 
C) ethics. 
D) protocols. 
E) work rules. 
A) laws. 
B) social guidelines. 
C) ethics. 
D) protocols. 
E) work rules.

Question 19

Describe five characteristics of effective business messages.

Accepted Answer

Effective business messages provide prac

Question 20

Which of the following is not one of the five ways to get the audience to notice your messages?

Accepted Answer

A) Acknowledge the importance of the situation. 
B) Address the audience's wants and needs. 
C) Use words,images,and designs that are familiar. 
D) Consider audience expectations. 
E) Ensure ease of use. 
A) Acknowledge the importance of the situation. 
B) Address the audience's wants and needs. 
C) Use words,images,and designs that are familiar. 
D) Consider audience expectations. 
E) Ensure ease of use.

All of the following except ________ are characteristics of social media and mobile communication.

To increase employee connections,the sharing of ideas and improve brainstorming,some companies use

When people must choose between alternatives that aren't completely wrong or completely right,they are facing an ethical lapse.

Why are some companies adding gamification to their mobile apps?

The term digital information fluency encompasses all of the following elements except

Which of the following best describes gamification?

In what way has the social communication model enabled a new approach to business communication?

All of the following except ________ will make your business messages more effective.

An example of horizontal communication is

Information overload is

A manager hears the part of a message that supports his agenda,but doesn't seem to notice evidence that contradicts his point of view.The manager is engaging in

You can help to reduce information overload if you avoid sending unnecessary messages.

An audience-centered approach to communication involves

Describe four common types of communication barriers.

Emotional intelligence includes the ability to relate to the needs of others.

In order for audience members to respond appropriately to a business message,they must

In the communication process,________ describes the step in which the audience extracts the idea from a message.

The accepted principles of conduct that govern behavior within a society are known as

Describe five characteristics of effective business messages.

Which of the following is not one of the five ways to get the audience to notice your messages?

Collaboration, interpersonal Communication, and Business Etiquette

Communication Challenges in a Diverse, global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters

Exam 1: Professional Communication in a Digital, social, mobile World

All of the following except ________ are characteristics of social media and mobile communication.

To increase employee connections,the sharing of ideas and improve brainstorming,some companies use

When people must choose between alternatives that aren't completely wrong or completely right,they are facing an ethical lapse.

Why are some companies adding gamification to their mobile apps?

The term digital information fluency encompasses all of the following elements except

Which of the following best describes gamification?

In what way has the social communication model enabled a new approach to business communication?

All of the following except ________ will make your business messages more effective.

An example of horizontal communication is

Information overload is

A manager hears the part of a message that supports his agenda,but doesn't seem to notice evidence that contradicts his point of view.The manager is engaging in

You can help to reduce information overload if you avoid sending unnecessary messages.

An audience-centered approach to communication involves

Describe four common types of communication barriers.

Emotional intelligence includes the ability to relate to the needs of others.

In order for audience members to respond appropriately to a business message,they must

In the communication process,________ describes the step in which the audience extracts the idea from a message.

The accepted principles of conduct that govern behavior within a society are known as

Describe five characteristics of effective business messages.

Which of the following is not one of the five ways to get the audience to notice your messages?

Collaboration, interpersonal Communication, and Business Etiquette

Communication Challenges in a Diverse, global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters