Question 1

Uncomfortable meeting rooms,multitasking,and computer screens filled with popup messages are all examples of

Accepted Answer

A) problems with feedback. 
B) distractions. 
C) problems with background differences. 
D) overload problems. 
E) social media. 
A) problems with feedback. 
B) distractions. 
C) problems with background differences. 
D) overload problems. 
E) social media.

Question 2

Which of the following is a benefit for companies who integrate mobile technology?

Accepted Answer

A) an increase in employee productivity 
B) more distancing in relationships with business partners 
C) limited opportunity for competitors to be innovative 
D) data security 
E) ease of access of information between the company and the consumers 
A) an increase in employee productivity 
B) more distancing in relationships with business partners 
C) limited opportunity for competitors to be innovative 
D) data security 
E) ease of access of information between the company and the consumers

Question 3

A corporate executive who's staked her reputation on an aggressive advertising strategy might use ________ and distort or ignore evidence that suggests the strategy isn't succeeding.

Accepted Answer

A) discrimination 
B) misapprehension 
C) selective perception 
D) stereotypical receptivity 
E) counterintuitive modeling 
A) discrimination 
B) misapprehension 
C) selective perception 
D) stereotypical receptivity 
E) counterintuitive modeling

Question 4

Effective communication helps businesses make stronger decisions based on

Accepted Answer

A) closer ties with communities in the marketplace. 
B) timely,reliable information. 
C) clearer and more persuasive marketing messages. 
D) greater employee engagement. 
E) earlier warning of potential problems. 
A) closer ties with communities in the marketplace. 
B) timely,reliable information. 
C) clearer and more persuasive marketing messages. 
D) greater employee engagement. 
E) earlier warning of potential problems.

Question 5

To make your communication more effective,

Accepted Answer

A) clearly address your audience's wants and needs-not yours. 
B) include as much information as possible,even if you're not sure it's necessary. 
C) prepare the message as if the audience is not interested. 
D) start by telling the audience how they can help you. 
E) limit questions. 
A) clearly address your audience's wants and needs-not yours. 
B) include as much information as possible,even if you're not sure it's necessary. 
C) prepare the message as if the audience is not interested. 
D) start by telling the audience how they can help you. 
E) limit questions.

Question 6

To adopt an audience-centered approach to communication,what do you need to learn about your audience? List at least three specific attributes.

Accepted Answer

An audience-centered approach

Question 7

For a majority of smartphone users,________ is the primary use of the smartphone technology.

Accepted Answer

A) phone conversation 
B) storage of data files 
C) web browsing 
D) emailing 
E) mobile app accessibility 
A) phone conversation 
B) storage of data files 
C) web browsing 
D) emailing 
E) mobile app accessibility

Question 8

Companies are wrestling with the ________,in which employees want to use their personal tablets and smartphones to access company networks and files.

Accepted Answer

A) BAPD phenomenon 
B) BMSP phenomenon 
C) BYOD phenomenon 
D) BCNU phenomenon 
E) BMPD phenomenon 
A) BAPD phenomenon 
B) BMSP phenomenon 
C) BYOD phenomenon 
D) BCNU phenomenon 
E) BMPD phenomenon

Question 9

Generally speaking,limitations of the formal communication network

Accepted Answer

A) discourage employees from taking advantage of social media. 
B) have not affected the popularity of social media in the business environment. 
C) have helped to spur the growth of social media in the business environment. 
D) discourage upward communication. 
E) hinder the ability to convey executive decisions. 
A) discourage employees from taking advantage of social media. 
B) have not affected the popularity of social media in the business environment. 
C) have helped to spur the growth of social media in the business environment. 
D) discourage upward communication. 
E) hinder the ability to convey executive decisions.

Question 10

Which of the following is not a characteristic of effective business messages?

Accepted Answer

A) They provide practical information. 
B) They present the writer's opinions as facts. 
C) They state precise audience responsibilities. 
D) They highlight and summarize essential information. 
E) They are short. 
A) They provide practical information. 
B) They present the writer's opinions as facts. 
C) They state precise audience responsibilities. 
D) They highlight and summarize essential information. 
E) They are short.

Question 11

Which of the following is the best solution to technology-related problems such as inappropriate use of the web and social media in the workplace?

Accepted Answer

A) forbidding employees to use the web while they are in the office 
B) requiring employees to turn off their smartphones when they arrive for work 
C) developing clear policies that are evenly enforced 
D) rewarding employees who call your attention to those who are using these technologies inappropriately 
E) "going green" by removing all electronic devices (except telephones)from the office 
A) forbidding employees to use the web while they are in the office 
B) requiring employees to turn off their smartphones when they arrive for work 
C) developing clear policies that are evenly enforced 
D) rewarding employees who call your attention to those who are using these technologies inappropriately 
E) "going green" by removing all electronic devices (except telephones)from the office

Question 12

Facebook,Twitter,YouTube,and other technologies are key elements of the ________,in which information tools can waste as much time as they save.

Accepted Answer

A) social media conundrum 
B) time-space continuum 
C) information technology paradox 
D) digital efficiency enigma 
E) gamification revolution 
A) social media conundrum 
B) time-space continuum 
C) information technology paradox 
D) digital efficiency enigma 
E) gamification revolution

Question 13

Which of the following is an example of an ethical lapse?

Accepted Answer

A) putting unsigned suggestions in the company suggestion box 
B) sharing confidential information with a new employer about your previous (competing)employer's major clients 
C) telling your supervisor that another employee is stealing office supplies 
D) providing incorrect data in a report,even though you did not know it was incorrect at the time 
E) sharing a negative earnings report with your supervisor 
A) putting unsigned suggestions in the company suggestion box 
B) sharing confidential information with a new employer about your previous (competing)employer's major clients 
C) telling your supervisor that another employee is stealing office supplies 
D) providing incorrect data in a report,even though you did not know it was incorrect at the time 
E) sharing a negative earnings report with your supervisor

Question 14

The phrase ________ describes the ability to send vast amounts of data instantly,constantly,and globally.

Accepted Answer

A) mobile first 
B) radical connectivity 
C) disruptive technology 
D) mobile friendly 
E) mobile revolution 
A) mobile first 
B) radical connectivity 
C) disruptive technology 
D) mobile friendly 
E) mobile revolution

Question 15

The final step in the communication process is

Accepted Answer

A) receiving the message. 
B) sending the message. 
C) the audience providing feedback to the sender. 
D) interpreting the message. 
E) decoding the message. 
A) receiving the message. 
B) sending the message. 
C) the audience providing feedback to the sender. 
D) interpreting the message. 
E) decoding the message.

Question 16

Globally,roughly ________ percent of Internet users access the web at least some of the time with a mobile device.

Accepted Answer

A) 40 
B) 50 
C) 60 
D) 70 
E) 80 
A) 40 
B) 50 
C) 60 
D) 70 
E) 80

Question 17

An example of downward communication is

Accepted Answer

A) a junior staff person giving information to a staff supervisor. 
B) a sales manager giving instructions to a salesperson. 
C) an email message about sick leave from one staff secretary to another. 
D) a company briefing held on the organization's top floor. 
E) a conversation between colleagues that quickly becomes hostile. 
A) a junior staff person giving information to a staff supervisor. 
B) a sales manager giving instructions to a salesperson. 
C) an email message about sick leave from one staff secretary to another. 
D) a company briefing held on the organization's top floor. 
E) a conversation between colleagues that quickly becomes hostile.

Question 18

Whereas traditional Business Communication tends to emphasize ________,Business Communication 2.0 focuses more on ________.

Accepted Answer

A) discussion; lecture 
B) collaboration; isolation 
C) control; influence 
D) permission; intrusion 
E) personal computing; social media 
A) discussion; lecture 
B) collaboration; isolation 
C) control; influence 
D) permission; intrusion 
E) personal computing; social media

Question 19

Which of the following can hinder effective communication?

Accepted Answer

A) keeping technology use in perspective 
B) using the computer whenever possible 
C) guarding against information overload 
D) communicating in person 
E) avoiding information addiction 
A) keeping technology use in perspective 
B) using the computer whenever possible 
C) guarding against information overload 
D) communicating in person 
E) avoiding information addiction

Question 20

Which of the following is an example of an ethical dilemma?

Accepted Answer

A) deciding whether or not to inform employees that layoffs are coming as they work on finishing a big project 
B) deciding whether or not to tell an employee that he needs to improve his performance 
C) deciding whether or not to use the copy machine for personal papers 
D) deciding whether or not to declare the costs of your vacation travel as a deductible business expense 
E) deciding whether to use your corporate credit card to buy fuel for a personal trip 
A) deciding whether or not to inform employees that layoffs are coming as they work on finishing a big project 
B) deciding whether or not to tell an employee that he needs to improve his performance 
C) deciding whether or not to use the copy machine for personal papers 
D) deciding whether or not to declare the costs of your vacation travel as a deductible business expense 
E) deciding whether to use your corporate credit card to buy fuel for a personal trip

Uncomfortable meeting rooms,multitasking,and computer screens filled with popup messages are all examples of

Which of the following is a benefit for companies who integrate mobile technology?

A corporate executive who's staked her reputation on an aggressive advertising strategy might use ________ and distort or ignore evidence that suggests the strategy isn't succeeding.

Effective communication helps businesses make stronger decisions based on

To make your communication more effective,

To adopt an audience-centered approach to communication,what do you need to learn about your audience? List at least three specific attributes.

For a majority of smartphone users,________ is the primary use of the smartphone technology.

Companies are wrestling with the ________,in which employees want to use their personal tablets and smartphones to access company networks and files.

Generally speaking,limitations of the formal communication network

Which of the following is not a characteristic of effective business messages?

Which of the following is the best solution to technology-related problems such as inappropriate use of the web and social media in the workplace?

Facebook,Twitter,YouTube,and other technologies are key elements of the ________,in which information tools can waste as much time as they save.

Which of the following is an example of an ethical lapse?

The phrase ________ describes the ability to send vast amounts of data instantly,constantly,and globally.

The final step in the communication process is

Globally,roughly ________ percent of Internet users access the web at least some of the time with a mobile device.

An example of downward communication is

Whereas traditional Business Communication tends to emphasize ,Business Communication 2.0 focuses more on .

Which of the following can hinder effective communication?

Which of the following is an example of an ethical dilemma?

Collaboration, interpersonal Communication, and Business Etiquette

Communication Challenges in a Diverse, global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters

Exam 1: Professional Communication in a Digital, social, mobile World

Uncomfortable meeting rooms,multitasking,and computer screens filled with popup messages are all examples of

Which of the following is a benefit for companies who integrate mobile technology?

A corporate executive who's staked her reputation on an aggressive advertising strategy might use ________ and distort or ignore evidence that suggests the strategy isn't succeeding.

Effective communication helps businesses make stronger decisions based on

To make your communication more effective,

To adopt an audience-centered approach to communication,what do you need to learn about your audience? List at least three specific attributes.

For a majority of smartphone users,________ is the primary use of the smartphone technology.

Companies are wrestling with the ________,in which employees want to use their personal tablets and smartphones to access company networks and files.

Generally speaking,limitations of the formal communication network

Which of the following is not a characteristic of effective business messages?

Which of the following is the best solution to technology-related problems such as inappropriate use of the web and social media in the workplace?

Facebook,Twitter,YouTube,and other technologies are key elements of the ________,in which information tools can waste as much time as they save.

Which of the following is an example of an ethical lapse?

The phrase ________ describes the ability to send vast amounts of data instantly,constantly,and globally.

The final step in the communication process is

Globally,roughly ________ percent of Internet users access the web at least some of the time with a mobile device.

An example of downward communication is

Whereas traditional Business Communication tends to emphasize ________,Business Communication 2.0 focuses more on ________.

Which of the following can hinder effective communication?

Which of the following is an example of an ethical dilemma?

Collaboration, interpersonal Communication, and Business Etiquette

Communication Challenges in a Diverse, global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters

Whereas traditional Business Communication tends to emphasize ,Business Communication 2.0 focuses more on .