Question 1

Of the following attitudes, the best predictor of turnover is ________.

Accepted Answer

A)  pay 
B)  supervision 
C)  organizational commitment 
D)  cognitive dissonance 
E)  affective dissonance 
A)  pay 
B)  supervision 
C)  organizational commitment 
D)  cognitive dissonance 
E)  affective dissonance

Question 2

A study conducted by a management consulting firm found that companies with higher morale ________.

Accepted Answer

A)  experienced a larger growth in their stock prices 
B)  experienced a larger growth in market share 
C)  experienced a smaller decrease in their stock prices 
D)  experienced a smaller decrease in their market share 
E)  had more dissatisfied employees 
A)  experienced a larger growth in their stock prices 
B)  experienced a larger growth in market share 
C)  experienced a smaller decrease in their stock prices 
D)  experienced a smaller decrease in their market share 
E)  had more dissatisfied employees

Question 3

Toni has decided that she'll just get a new job and get away from the problem. Toni is dealing with her dissatisfaction through ________.

Accepted Answer

A)  exit 
B)  voice 
C)  loyalty 
D)  neglect 
E)  acceptance 
A)  exit 
B)  voice 
C)  loyalty 
D)  neglect 
E)  acceptance

Question 4

Which major job-satisfaction facet is most strongly correlated with high levels of overall job satisfaction?

Accepted Answer

A)  work flexibility 
B)  pay 
C)  social context of the workplace 
D)  supervision 
E)  transparency 
A)  work flexibility 
B)  pay 
C)  social context of the workplace 
D)  supervision 
E)  transparency

Question 5

Ang is very satisfied with his job. On a scale of 1 to 10 he rated his job satisfaction at nearly six. Based on his job satisfaction rating, in which of the following countries is Ang least likely to work?

Accepted Answer

A)  Sweden 
B)  U.S.A. 
C)  Denmark 
D)  Germany 
E)  Japan 
A)  Sweden 
B)  U.S.A. 
C)  Denmark 
D)  Germany 
E)  Japan

Question 6

Sharon is unhappy with her job as a salesperson at a retail store for many reasons. Yesterday a customer asked her where the shampoo was located. Sharon listlessly replied, "I don't know." She then turned her back on the customer and continued stocking the shelf. This is an example of how job satisfaction can affect ________.

Accepted Answer

A)  employee OCB 
B)  customer satisfaction 
C)  absenteeism 
D)  turnover 
E)  work place deviance 
A)  employee OCB 
B)  customer satisfaction 
C)  absenteeism 
D)  turnover 
E)  work place deviance

Question 7

Which of the following is an example of an affective attitude?

Accepted Answer

A)  Believing that you did a good job. 
B)  The observation that most dogs have four legs. 
C)  The opinion that it is never acceptable to steal. 
D)  Anger at being unfairly accused of a wrongdoing. 
E)  The avoidance of a restaurant where one once received bad service. 
A)  Believing that you did a good job. 
B)  The observation that most dogs have four legs. 
C)  The opinion that it is never acceptable to steal. 
D)  Anger at being unfairly accused of a wrongdoing. 
E)  The avoidance of a restaurant where one once received bad service.

Question 8

Which of the following statements is true about measuring job satisfaction?

Accepted Answer

A)  The simplistic approach of the single global rating system leads to greater inaccuracies. 
B)  The single global rating method isn't very time consuming. 
C)  Problem identification and resolution takes more time with the summation of job facets method. 
D)  The essence of satisfaction cannot be captured through a single question. 
E)  The more complex and intricate the measurement method, the better the results. 
A)  The simplistic approach of the single global rating system leads to greater inaccuracies. 
B)  The single global rating method isn't very time consuming. 
C)  Problem identification and resolution takes more time with the summation of job facets method. 
D)  The essence of satisfaction cannot be captured through a single question. 
E)  The more complex and intricate the measurement method, the better the results.

Question 9

In the context of employee engagement, it is observed that the highly engaged employees feel a deep connection to their company. Disengaged employees ________.

Accepted Answer

A)  feel disconnected, portraying deviant behavior at work place 
B)  put in efforts to be as good as engaged employees 
C)  continue working without affecting the turnover 
D)  put time but no attention into their work 
E)  engage in productive activities to prove their worth 
A)  feel disconnected, portraying deviant behavior at work place 
B)  put in efforts to be as good as engaged employees 
C)  continue working without affecting the turnover 
D)  put time but no attention into their work 
E)  engage in productive activities to prove their worth

Question 10

Which response is demonstrated by Joe when he speaks up to support his company's actions even when the local newspaper is criticizing them?

Accepted Answer

A)  exit 
B)  voice 
C)  loyalty 
D)  neglect 
E)  performance 
A)  exit 
B)  voice 
C)  loyalty 
D)  neglect 
E)  performance

Question 11

The intent to act in a certain way is the affective component of an attitude.

Accepted Answer

A) True 
 B)False

Question 12

Discuss how job satisfaction can impact employee productivity, absenteeism, and turnover.

Accepted Answer

At the individual level, the evidence su

Question 13

Steve is unhappy with his job. He takes every possible vacation and sick day and sometimes shows up late for work. He is expressing his dissatisfaction through ________.

Accepted Answer

A)  exit 
B)  voice 
C)  loyalty 
D)  social voice 
E)  neglect 
A)  exit 
B)  voice 
C)  loyalty 
D)  social voice 
E)  neglect

Question 14

A satisfied workforce does not guarantee successful organizational performance. In order to improve organizational effectiveness, managers ________.

Accepted Answer

A)  must formulate strategies to attack and eliminate deviant behaviors 
B)  must keep track of absenteeism and turnover among the employees 
C)  must make jobs easier and targets achievable 
D)  must offer periodic salary increments 
E)  must try to improve employee attitudes 
A)  must formulate strategies to attack and eliminate deviant behaviors 
B)  must keep track of absenteeism and turnover among the employees 
C)  must make jobs easier and targets achievable 
D)  must offer periodic salary increments 
E)  must try to improve employee attitudes

Question 15

Job involvement refers to an individual's general attitude toward his or her job.

Accepted Answer

A) True 
 B)False

Question 16

The performance variables productivity, absenteeism, and turnover are generally considered a part of the ________ behaviors in the exit-voice-loyalty-neglect framework.

Accepted Answer

A)  voice and neglect 
B)  neglect and loyalty 
C)  exit and voice 
D)  loyalty and exit 
E)  exit and neglect 
A)  voice and neglect 
B)  neglect and loyalty 
C)  exit and voice 
D)  loyalty and exit 
E)  exit and neglect

Question 17

The exit-voice-loyalty-neglect framework aids in understanding the consequences of ________.

Accepted Answer

A)  pay 
B)  low motivation 
C)  dissatisfaction 
D)  lack of loyalty 
E)  low levels of employee engagement 
A)  pay 
B)  low motivation 
C)  dissatisfaction 
D)  lack of loyalty 
E)  low levels of employee engagement

Question 18

It is safe to say that this wouldn't be a problem if Mrs. Jonas was ________.

Accepted Answer

A)  a worker rather than a supervisor 
B)  working for the construction company 
C)  more of an ethical character 
D)  an undocumented worker 
E)  indifferent to workers' rights 
A)  a worker rather than a supervisor 
B)  working for the construction company 
C)  more of an ethical character 
D)  an undocumented worker 
E)  indifferent to workers' rights

Question 19

Which of the following is the best method for measuring job satisfaction?

Accepted Answer

A)  a single global rating system of 1 to 5 (highly satisfied to highly dissatisfied) 
B)  the summation of satisfaction of various job facets to reveal an overall score 
C)  job satisfaction is too broad of a term and there is no good way to measure it 
D)  the single global rating system and the job facets score are equally accurate 
E)  the length of time an employee stays on the job and is engaged 
A)  a single global rating system of 1 to 5 (highly satisfied to highly dissatisfied) 
B)  the summation of satisfaction of various job facets to reveal an overall score 
C)  job satisfaction is too broad of a term and there is no good way to measure it 
D)  the single global rating system and the job facets score are equally accurate 
E)  the length of time an employee stays on the job and is engaged

Question 20

Jane is committed to her employer because she is paid well and feels it would hurt her family to quit. This is indicative of ________.

Accepted Answer

A)  affective commitment 
B)  normative commitment 
C)  continuance commitment 
D)  positive commitment 
E)  negative commitment 
A)  affective commitment 
B)  normative commitment 
C)  continuance commitment 
D)  positive commitment 
E)  negative commitment

Of the following attitudes, the best predictor of turnover is ________.

A study conducted by a management consulting firm found that companies with higher morale ________.

Toni has decided that she'll just get a new job and get away from the problem. Toni is dealing with her dissatisfaction through ________.

Which major job-satisfaction facet is most strongly correlated with high levels of overall job satisfaction?

Ang is very satisfied with his job. On a scale of 1 to 10 he rated his job satisfaction at nearly six. Based on his job satisfaction rating, in which of the following countries is Ang least likely to work?

Which of the following is an example of an affective attitude?

Which of the following statements is true about measuring job satisfaction?

In the context of employee engagement, it is observed that the highly engaged employees feel a deep connection to their company. Disengaged employees ________.

Which response is demonstrated by Joe when he speaks up to support his company's actions even when the local newspaper is criticizing them?

The intent to act in a certain way is the affective component of an attitude.

Discuss how job satisfaction can impact employee productivity, absenteeism, and turnover.

Steve is unhappy with his job. He takes every possible vacation and sick day and sometimes shows up late for work. He is expressing his dissatisfaction through ________.

A satisfied workforce does not guarantee successful organizational performance. In order to improve organizational effectiveness, managers ________.

Job involvement refers to an individual's general attitude toward his or her job.

The performance variables productivity, absenteeism, and turnover are generally considered a part of the ________ behaviors in the exit-voice-loyalty-neglect framework.

The exit-voice-loyalty-neglect framework aids in understanding the consequences of ________.

It is safe to say that this wouldn't be a problem if Mrs. Jonas was ________.

Which of the following is the best method for measuring job satisfaction?

Jane is committed to her employer because she is paid well and feels it would hurt her family to quit. This is indicative of ________.

Introduction to Organizational Behavior

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 2: Attitudes and Job Satisfaction

Of the following attitudes, the best predictor of turnover is ________.

A study conducted by a management consulting firm found that companies with higher morale ________.

Toni has decided that she'll just get a new job and get away from the problem. Toni is dealing with her dissatisfaction through ________.

Which major job-satisfaction facet is most strongly correlated with high levels of overall job satisfaction?

Ang is very satisfied with his job. On a scale of 1 to 10 he rated his job satisfaction at nearly six. Based on his job satisfaction rating, in which of the following countries is Ang least likely to work?

Which of the following is an example of an affective attitude?

Which of the following statements is true about measuring job satisfaction?

In the context of employee engagement, it is observed that the highly engaged employees feel a deep connection to their company. Disengaged employees ________.

Which response is demonstrated by Joe when he speaks up to support his company's actions even when the local newspaper is criticizing them?

The intent to act in a certain way is the affective component of an attitude.

Discuss how job satisfaction can impact employee productivity, absenteeism, and turnover.

Steve is unhappy with his job. He takes every possible vacation and sick day and sometimes shows up late for work. He is expressing his dissatisfaction through ________.

A satisfied workforce does not guarantee successful organizational performance. In order to improve organizational effectiveness, managers ________.

Job involvement refers to an individual's general attitude toward his or her job.

The performance variables productivity, absenteeism, and turnover are generally considered a part of the ________ behaviors in the exit-voice-loyalty-neglect framework.

The exit-voice-loyalty-neglect framework aids in understanding the consequences of ________.

It is safe to say that this wouldn't be a problem if Mrs. Jonas was ________.

Which of the following is the best method for measuring job satisfaction?

Jane is committed to her employer because she is paid well and feels it would hurt her family to quit. This is indicative of ________.

Introduction to Organizational Behavior

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters