Exam 2: Attitudes and Job Satisfaction

Cameron loves her job as a data programmer, but her co-worker Blake, is very challenging. Blake often loses his temper over aspects of shared projects that neither of them can control. When discussing projects in Cameron's work station, Blake plays with her office supplies, rearranges her desk, and leaves snack and food crumbs. Worst of all, Blake always takes the portion of a project that is the easiest, leaving Cameron to work harder and longer hours. Which of the following is not an effective method for handling Cameron's problems with Blake?

Attending union meetings as a way of coping with job dissatisfaction would be what type of response?

Voice is an active and constructive response to dissatisfaction.

Research suggests that employees with strong perceived organizational support (POS) perceptions are more likely to have higher levels of organizational citizenship behaviors, lower levels of tardiness, and better customer service.

Job dissatisfaction is more likely to translate into ________ when employees feel or perceive they have many available alternatives. This can happen when employees have high human capital.

Patrice has just been passed up for a promotion and is still earning less that $40,000 a year. He is experiencing a very low level of job satisfaction. Describe two active responses that Patrice might take due to his dissatisfaction. Design a plan that Patrice's immediate supervisor can use to diffuse the situation and keep Patrice on board with the company.

Loyalty is a passive and constructive response to dissatisfaction.

The most important thing a manager can do to raise employee satisfaction is to focus on ________.

The evidence indicates that satisfied employees increase customer satisfaction and loyalty.

Maria is dissatisfied with the way that her manager treats her. She has quit her job and found a new position with another firm. She has expressed her dissatisfaction through ________.

The following answer choices are quotes from employees about their job at Healthy Eating, a chain of health food stores. Which quote most likely comes from an employee who has a great deal of organizational commitment?

Which of the following groups appears to have the highest levels of job satisfaction?

Attitudes are evaluative statements.

Discuss whether employee satisfaction is related to positive customer outcomes.

Why is it difficult to discuss the three components of an attitude separately? Provide a workplace example that demonstrates this difficulty.

Creating a satisfied workforce guarantees successful organizational performance.

Which dimension of organizational commitment describes an employee who is "tethered" to an employer simply because there isn't anything better available?

Rewards can offset dissonance.

Mrs. Jonas is likely experiencing ________.

Compared to people who have a negative core self-evaluation, people who have a positive core self-evaluation ________.