Question 1

According to Festinger, people seek consistency among their attitudes and their behaviors.

Accepted Answer

A) True 
 B)False

Question 2

Employees' beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their job, and their perceived autonomy is termed as ________.

Accepted Answer

A)  psychological empowerment 
B)  organizational commitment 
C)  perceived organizational support 
D)  employee engagement 
E)  job satisfaction 
A)  psychological empowerment 
B)  organizational commitment 
C)  perceived organizational support 
D)  employee engagement 
E)  job satisfaction

Question 3

Early studies of organizational citizenship behavior (OCB) assumed that it was closely linked with satisfaction. More recent evidence suggests that satisfaction influences OCB, but through perceptions of ________.

Accepted Answer

A)  fairness 
B)  consistency 
C)  productivity 
D)  leadership ability 
E)  out marketing 
A)  fairness 
B)  consistency 
C)  productivity 
D)  leadership ability 
E)  out marketing

Question 4

Higher levels of job satisfaction have been reported in the U.S. and western Europe. This may be because ________.

Accepted Answer

A)  individuals in western cultures need to work 
B)  individuals in western cultures emphasize positive emotions 
C)  there is more industrialization in western cultures 
D)  individuals in western cultures are more self-critical and geared toward continuous improvement 
E)  these are collectivist societies that do not focus on individual happiness 
A)  individuals in western cultures need to work 
B)  individuals in western cultures emphasize positive emotions 
C)  there is more industrialization in western cultures 
D)  individuals in western cultures are more self-critical and geared toward continuous improvement 
E)  these are collectivist societies that do not focus on individual happiness

Question 5

Evidence suggests that employees in Eastern cultures have higher levels of job satisfaction than those in Western cultures.

Accepted Answer

A) True 
 B)False

Question 6

Charles makes $24,000 a year. Ana makes $40,000 a year. Ellis makes $75,000 a year. Adam makes $75,000 a year. Shonali makes $30,000 a year. Which of the following is not a true statement about the usual correlation between pay and job satisfaction?

Accepted Answer

A)  Charles is less likely to be satisfied with his job than Adam. 
B)  Ana is as likely to be as satisfied with her job as Ellis. 
C)  Ellis and Adam are more likely to be satisfied with their jobs than Shonali. 
D)  Charles is less likely to be satisfied with his job than Shonali. 
E)  Shonali is as likely to be satisfied with her job as Charles. 
A)  Charles is less likely to be satisfied with his job than Adam. 
B)  Ana is as likely to be as satisfied with her job as Ellis. 
C)  Ellis and Adam are more likely to be satisfied with their jobs than Shonali. 
D)  Charles is less likely to be satisfied with his job than Shonali. 
E)  Shonali is as likely to be satisfied with her job as Charles.

Question 7

Jan is a security officer. Jan believes that it is important to know exactly who is in the office at any given time. She notices that some employees do not sign out of the office when they take lunch, which makes it impossible to keep track of who is actually in the office. Jan becomes frustrated with those employees. She makes note of them and reports them to their supervisors. In the above scenario, what is the behavioral component of Jan's attitude to the employees who did not sign out of the office?

Accepted Answer

A)  Jan believes that it is important that she know exactly who is in the office at any given time. 
B)  Jan does not like that some employees do not sign out of the office when they take lunch. 
C)  Jan finds it impossible to keep track of who is actually in the office. 
D)  Jan becomes frustrated with those employees who do not sign out of the office. 
E)  Jan notes which employees leave the office without signing out, and reports them to their supervisors. 
A)  Jan believes that it is important that she know exactly who is in the office at any given time. 
B)  Jan does not like that some employees do not sign out of the office when they take lunch. 
C)  Jan finds it impossible to keep track of who is actually in the office. 
D)  Jan becomes frustrated with those employees who do not sign out of the office. 
E)  Jan notes which employees leave the office without signing out, and reports them to their supervisors.

Question 8

Actively and constructively attempting to improve conditions is part of the loyalty response to dissatisfaction.

Accepted Answer

A) True 
 B)False

Question 9

Janice is spending the summer working as an intern writing copy for a local firm. Today Janice's senior editor sent back some of Janice's work covered in red ink corrections. Up until now, all of Janice's work had been corrected in green or blue ink. Janice is upset and worried that her senior editor doesn't like her. Which component of an attitude is not represented in the previous scenario?

Accepted Answer

A)  the positive component 
B)  the cognitive component 
C)  the affective component 
D)  the negative component 
E)  the behavioral component 
A)  the positive component 
B)  the cognitive component 
C)  the affective component 
D)  the negative component 
E)  the behavioral component

Question 10

Rashid is dissatisfied at work. He feels he is paid too little and asked to do too much. To compensate for his perceived unjust pay, he regularly takes work supplies home for personal use, such as computer ink cartridges, staplers., and reams of paper. Rashid's behavior is an example of ________.

Accepted Answer

A)  employee OCB 
B)  customer satisfaction 
C)  absenteeism 
D)  turnover 
E)  work place deviance 
A)  employee OCB 
B)  customer satisfaction 
C)  absenteeism 
D)  turnover 
E)  work place deviance

Question 11

What refers to a positive feeling about a job, resulting from an evaluation of its characteristics?

Accepted Answer

A)  job satisfaction 
B)  job involvement 
C)  job stability 
D)  organizational commitment 
E)  social investment 
A)  job satisfaction 
B)  job involvement 
C)  job stability 
D)  organizational commitment 
E)  social investment

Question 12

Which of the following statements is not a finding from independent studies conducted among workers in the U.S. and other developed countries over the past 30 years?

Accepted Answer

A)  Most workers are satisfied with their jobs overall. 
B)  U.S. trends are generally applicable to other developed countries. 
C)  Employees tend to be most satisfied by the work itself. 
D)  Rate of pay is strongly correlated with job satisfaction for almost all workers. 
E)  Employees tend to be least satisfied with pay and promotion opportunities. 
A)  Most workers are satisfied with their jobs overall. 
B)  U.S. trends are generally applicable to other developed countries. 
C)  Employees tend to be most satisfied by the work itself. 
D)  Rate of pay is strongly correlated with job satisfaction for almost all workers. 
E)  Employees tend to be least satisfied with pay and promotion opportunities.

Question 13

Which dimension to organizational commitment is reflected in the perceived economic value of remaining with an organization compared to leaving it?

Accepted Answer

A)  general organizational commitment 
B)  affective commitment 
C)  continuance commitment 
D)  normative commitment 
E)  incremental commitment 
A)  general organizational commitment 
B)  affective commitment 
C)  continuance commitment 
D)  normative commitment 
E)  incremental commitment

Question 14

James is a scientist for a local manufacturer that employs a large percentage of the small town where he lives. Until recently James has loved his job. However, it has been discovered that the company is releasing small amounts of toxins into the local river. James is extremely bothered by this information. Based on what you know about James, describe the cognitive dissonance that he is experiencing, and two ways that James might alter his behavior or attitude to reduce the dissonance.

Accepted Answer

As a scientist James is horrified by his

Question 15

An organizational commitment to remain with a company because of moral or ethical obligations is affective commitment.

Accepted Answer

A) True 
 B)False

Question 16

Joe is dissatisfied with his job and deals with it by regularly discussing his problems with his manager. Which type of response is Joe using in this situation?

Accepted Answer

A)  exit 
B)  voice 
C)  loyalty 
D)  neglect 
E)  performance 
A)  exit 
B)  voice 
C)  loyalty 
D)  neglect 
E)  performance

Question 17

Research suggests that people are, on average, satisfied with their pay and with promotion opportunities.

Accepted Answer

A) True 
 B)False

Question 18

What inferences can be made from the data that workers in the U.S. show the lowest job satisfaction ratings in regard to pay and stress level, and the highest ratings in regard to work environment? What does this mean to an employer?

Accepted Answer

Although U.S. workers generally feel tha

Question 19

Lower job satisfaction ratings in Eastern cultures may be attributed to ________.

Accepted Answer

A)  greater aversion to positive emotions 
B)  less aversion to negative emotions 
C)  a larger percentage of workers responding to polls 
D)  fewer workers responding to polls 
E)  greater aversion to negative emotions 
A)  greater aversion to positive emotions 
B)  less aversion to negative emotions 
C)  a larger percentage of workers responding to polls 
D)  fewer workers responding to polls 
E)  greater aversion to negative emotions

Question 20

Neglect is an active and destructive response to dissatisfaction.

Accepted Answer

A) True 
 B)False

According to Festinger, people seek consistency among their attitudes and their behaviors.

Employees' beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their job, and their perceived autonomy is termed as ________.

Early studies of organizational citizenship behavior (OCB) assumed that it was closely linked with satisfaction. More recent evidence suggests that satisfaction influences OCB, but through perceptions of ________.

Higher levels of job satisfaction have been reported in the U.S. and western Europe. This may be because ________.

Evidence suggests that employees in Eastern cultures have higher levels of job satisfaction than those in Western cultures.

Charles makes $24,000 a year. Ana makes $40,000 a year. Ellis makes $75,000 a year. Adam makes $75,000 a year. Shonali makes $30,000 a year. Which of the following is not a true statement about the usual correlation between pay and job satisfaction?

Actively and constructively attempting to improve conditions is part of the loyalty response to dissatisfaction.

Rashid is dissatisfied at work. He feels he is paid too little and asked to do too much. To compensate for his perceived unjust pay, he regularly takes work supplies home for personal use, such as computer ink cartridges, staplers., and reams of paper. Rashid's behavior is an example of ________.

What refers to a positive feeling about a job, resulting from an evaluation of its characteristics?

Which of the following statements is not a finding from independent studies conducted among workers in the U.S. and other developed countries over the past 30 years?

Which dimension to organizational commitment is reflected in the perceived economic value of remaining with an organization compared to leaving it?

An organizational commitment to remain with a company because of moral or ethical obligations is affective commitment.

Joe is dissatisfied with his job and deals with it by regularly discussing his problems with his manager. Which type of response is Joe using in this situation?

Research suggests that people are, on average, satisfied with their pay and with promotion opportunities.

What inferences can be made from the data that workers in the U.S. show the lowest job satisfaction ratings in regard to pay and stress level, and the highest ratings in regard to work environment? What does this mean to an employer?

Lower job satisfaction ratings in Eastern cultures may be attributed to ________.

Neglect is an active and destructive response to dissatisfaction.

Introduction to Organizational Behavior

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 2: Attitudes and Job Satisfaction

According to Festinger, people seek consistency among their attitudes and their behaviors.

Employees' beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their job, and their perceived autonomy is termed as ________.

Early studies of organizational citizenship behavior (OCB) assumed that it was closely linked with satisfaction. More recent evidence suggests that satisfaction influences OCB, but through perceptions of ________.

Higher levels of job satisfaction have been reported in the U.S. and western Europe. This may be because ________.

Evidence suggests that employees in Eastern cultures have higher levels of job satisfaction than those in Western cultures.

Charles makes $24,000 a year. Ana makes $40,000 a year. Ellis makes $75,000 a year. Adam makes $75,000 a year. Shonali makes $30,000 a year. Which of the following is not a true statement about the usual correlation between pay and job satisfaction?

Actively and constructively attempting to improve conditions is part of the loyalty response to dissatisfaction.

Rashid is dissatisfied at work. He feels he is paid too little and asked to do too much. To compensate for his perceived unjust pay, he regularly takes work supplies home for personal use, such as computer ink cartridges, staplers., and reams of paper. Rashid's behavior is an example of ________.

What refers to a positive feeling about a job, resulting from an evaluation of its characteristics?

Which of the following statements is not a finding from independent studies conducted among workers in the U.S. and other developed countries over the past 30 years?

Which dimension to organizational commitment is reflected in the perceived economic value of remaining with an organization compared to leaving it?

An organizational commitment to remain with a company because of moral or ethical obligations is affective commitment.

Joe is dissatisfied with his job and deals with it by regularly discussing his problems with his manager. Which type of response is Joe using in this situation?

Research suggests that people are, on average, satisfied with their pay and with promotion opportunities.

What inferences can be made from the data that workers in the U.S. show the lowest job satisfaction ratings in regard to pay and stress level, and the highest ratings in regard to work environment? What does this mean to an employer?

Lower job satisfaction ratings in Eastern cultures may be attributed to ________.

Neglect is an active and destructive response to dissatisfaction.

Introduction to Organizational Behavior

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters