Question 1

Which of the following answer choices is the best definition of attitude?

Accepted Answer

A)  Attitudes indicate how one will react to a given event. 
B)  Attitudes are the yardstick by which one measures ones actions. 
C)  Attitudes are the emotional part of an evaluation of a person, object, or event. 
D)  Attitudes are evaluative statements of what one believes about something or someone. 
E)  Attitudes are a measure of how the worth of an object, person or event is evaluated. 
A)  Attitudes indicate how one will react to a given event. 
B)  Attitudes are the yardstick by which one measures ones actions. 
C)  Attitudes are the emotional part of an evaluation of a person, object, or event. 
D)  Attitudes are evaluative statements of what one believes about something or someone. 
E)  Attitudes are a measure of how the worth of an object, person or event is evaluated.

Question 2

Susan has composed a list of concerns along with her suggestions for improving conditions. Susan is dealing with her dissatisfaction through ________.

Accepted Answer

A)  exit 
B)  voice 
C)  loyalty 
D)  neglect 
E)  acceptance 
A)  exit 
B)  voice 
C)  loyalty 
D)  neglect 
E)  acceptance

Question 3

Which of the following is not an example of organizational citizenship behavior?

Accepted Answer

A)  telling your friends about the company's great work environment 
B)  contributing to a fund for a co-worker to help with medical bills 
C)  discouraging a friend from applying for a job at the company 
D)  working over the weekend to make sure a project gets done 
E)  volunteering to help a colleague meet a deadline 
A)  telling your friends about the company's great work environment 
B)  contributing to a fund for a co-worker to help with medical bills 
C)  discouraging a friend from applying for a job at the company 
D)  working over the weekend to make sure a project gets done 
E)  volunteering to help a colleague meet a deadline

Question 4

Asking employees how they feel about key elements in a job, then adding the results to create an overall job satisfaction score is the single global rating approach to job satisfaction.

Accepted Answer

A) True 
 B)False

Question 5

All of the following are moderating variables in the attitude behavior relationship: importance of the attitude, its applicability, its accessibility, social pressures, and direct experience.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is not considered a major job attitude by OB researchers?

Accepted Answer

A)  job satisfaction 
B)  positive personality 
C)  organizational commitment 
D)  employee engagement 
E)  job involvement 
A)  job satisfaction 
B)  positive personality 
C)  organizational commitment 
D)  employee engagement 
E)  job involvement

Question 7

In this situation Mrs. Jonas has a(n) ________ that is in conflict with a(n) ________.

Accepted Answer

A)  behavior; behavior 
B)  attitude; attitude 
C)  social need; social interest 
D)  social need; social need 
E)  attitude; behavior 
A)  behavior; behavior 
B)  attitude; attitude 
C)  social need; social interest 
D)  social need; social need 
E)  attitude; behavior

Question 8

Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so. Mark is dealing with his dissatisfaction through ________.

Accepted Answer

A)  exit 
B)  voice 
C)  loyalty 
D)  neglect 
E)  acceptance 
A)  exit 
B)  voice 
C)  loyalty 
D)  neglect 
E)  acceptance

Question 9

Why should managers be interested in their employees' attitudes?

Accepted Answer

A)  They result from behavior. 
B)  They cause problems. 
C)  They give warnings of potential problems. 
D)  They are generally low. 
E)  They result in cognitive dissonance. 
A)  They result from behavior. 
B)  They cause problems. 
C)  They give warnings of potential problems. 
D)  They are generally low. 
E)  They result in cognitive dissonance.

Question 10

Festinger proposed that the desire to reduce dissonance is determined by three moderating factors including the ________.

Accepted Answer

A)  values of the elements creating the dissonance 
B)  degree of influence the individual believes he or she has over the elements 
C)  degree of positive affect the person has toward the behavior 
D)  fact that values and attitudes will vary over the short term 
E)  awareness that dissonance exists 
A)  values of the elements creating the dissonance 
B)  degree of influence the individual believes he or she has over the elements 
C)  degree of positive affect the person has toward the behavior 
D)  fact that values and attitudes will vary over the short term 
E)  awareness that dissonance exists

Question 11

Elisa is upset with her supervisor because she was denied her requested vacation days, which were given to another worker. She is experiencing a very low level of job satisfaction, but cannot afford to quit her job. Describe three negative, passive responses that Elisa might take due to her dissatisfaction. Imagine that her manager actively catches her in a manifestation of workplace deviance. Predict the outcome of Elisa's behavior.

Accepted Answer

Because Elisa cannot quit her job, her r

Question 12

"Dissonance" means ________.

Accepted Answer

A)  reactance 
B)  constance 
C)  resistance 
D)  consistency 
E)  inconsistency 
A)  reactance 
B)  constance 
C)  resistance 
D)  consistency 
E)  inconsistency

Question 13

Organizational commitment is defined as ________.

Accepted Answer

A)  the degree to which an employee identifies with the organization they work for and its goals 
B)  an employee's belief that the organization they work for will go to considerable lengths to ensure that its employees are treated fairly 
C)  the degree to which an employee's sense of fulfillment and self worth is related to their job 
D)  the amount of effort an employee will make in order to keep or advance their position in an organization 
E)  the degree to which an employee believes their work impacts their organization 
A)  the degree to which an employee identifies with the organization they work for and its goals 
B)  an employee's belief that the organization they work for will go to considerable lengths to ensure that its employees are treated fairly 
C)  the degree to which an employee's sense of fulfillment and self worth is related to their job 
D)  the amount of effort an employee will make in order to keep or advance their position in an organization 
E)  the degree to which an employee believes their work impacts their organization

Question 14

What are the major causes of job satisfaction?

Accepted Answer

The major job satisfaction facets are th

Question 15

There are three components of an attitude: cognition, affect, and behavior.

Accepted Answer

A) True 
 B)False

Question 16

According to Festinger, people will seek a(n) ________.

Accepted Answer

A)  variable state with variable dissonance 
B)  stable state with maximal dissonance 
C)  unstable state with maximal dissonance 
D)  unstable state with minimal dissonance 
E)  stable state with minimal dissonance 
A)  variable state with variable dissonance 
B)  stable state with maximal dissonance 
C)  unstable state with maximal dissonance 
D)  unstable state with minimal dissonance 
E)  stable state with minimal dissonance

Question 17

The attitude-behavior relationship is likely to be much stronger if the attitude ________.

Accepted Answer

A)  refers to something that the individual has direct personal experience with 
B)  must be defended against the attitudes of society at large 
C)  is perceived to be of little importance 
D)  is related to organizational structure 
E)  is not regularly discussed and examined 
A)  refers to something that the individual has direct personal experience with 
B)  must be defended against the attitudes of society at large 
C)  is perceived to be of little importance 
D)  is related to organizational structure 
E)  is not regularly discussed and examined

Question 18

Clara is a clerk at a retail outlet. She earns $35,000 a year. She is allowed to work her schedule around her daughter's school athletic events, and because she has seniority over the other clerks, rarely has to work holidays.
Jeff is a new designer for an engineering firm. He earns $75,000 a year. He must be at the office Monday through Friday from 8:00 to 5:00. His wife attends all their children's school events. His job is stressful, and if a project is due, he often works weekends and sometimes holidays, although from home.
How would you compare Clara and Jeff's levels of job satisfaction? Describe how you would measure their satisfaction and name at least three major job attitudes that play a part in each of their satisfaction levels.

Accepted Answer

Clara might be less satisfied than Jeff

Question 19

What are some possible biases or assumptions behind the data that workers in Eastern cultures generally show a lower job satisfaction than workers from Western cultures?

Accepted Answer

Cultural biases exist, such as a differe

Question 20

A person with a high level of job satisfaction holds positive attitudes toward the job.

Accepted Answer

A) True 
 B)False

Which of the following answer choices is the best definition of attitude?

Susan has composed a list of concerns along with her suggestions for improving conditions. Susan is dealing with her dissatisfaction through ________.

Which of the following is not an example of organizational citizenship behavior?

Asking employees how they feel about key elements in a job, then adding the results to create an overall job satisfaction score is the single global rating approach to job satisfaction.

All of the following are moderating variables in the attitude behavior relationship: importance of the attitude, its applicability, its accessibility, social pressures, and direct experience.

Which of the following is not considered a major job attitude by OB researchers?

In this situation Mrs. Jonas has a(n) that is in conflict with a(n) .

Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so. Mark is dealing with his dissatisfaction through ________.

Why should managers be interested in their employees' attitudes?

Festinger proposed that the desire to reduce dissonance is determined by three moderating factors including the ________.

"Dissonance" means ________.

Organizational commitment is defined as ________.

What are the major causes of job satisfaction?

There are three components of an attitude: cognition, affect, and behavior.

According to Festinger, people will seek a(n) ________.

The attitude-behavior relationship is likely to be much stronger if the attitude ________.

What are some possible biases or assumptions behind the data that workers in Eastern cultures generally show a lower job satisfaction than workers from Western cultures?

A person with a high level of job satisfaction holds positive attitudes toward the job.

Introduction to Organizational Behavior

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 2: Attitudes and Job Satisfaction

Which of the following answer choices is the best definition of attitude?

Susan has composed a list of concerns along with her suggestions for improving conditions. Susan is dealing with her dissatisfaction through ________.

Which of the following is not an example of organizational citizenship behavior?

Asking employees how they feel about key elements in a job, then adding the results to create an overall job satisfaction score is the single global rating approach to job satisfaction.

All of the following are moderating variables in the attitude behavior relationship: importance of the attitude, its applicability, its accessibility, social pressures, and direct experience.

Which of the following is not considered a major job attitude by OB researchers?

In this situation Mrs. Jonas has a(n) ________ that is in conflict with a(n) ________.

Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so. Mark is dealing with his dissatisfaction through ________.

Why should managers be interested in their employees' attitudes?

Festinger proposed that the desire to reduce dissonance is determined by three moderating factors including the ________.

"Dissonance" means ________.

Organizational commitment is defined as ________.

What are the major causes of job satisfaction?

There are three components of an attitude: cognition, affect, and behavior.

According to Festinger, people will seek a(n) ________.

The attitude-behavior relationship is likely to be much stronger if the attitude ________.

What are some possible biases or assumptions behind the data that workers in Eastern cultures generally show a lower job satisfaction than workers from Western cultures?

A person with a high level of job satisfaction holds positive attitudes toward the job.

Introduction to Organizational Behavior

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters

In this situation Mrs. Jonas has a(n) that is in conflict with a(n) .