Question 1

Emotional intelligence includes all of the following EXCEPT ________.

Accepted Answer

A)  cognitive skills 
B)  self-awareness 
C)  self-management 
D)  social skills 
A)  cognitive skills 
B)  self-awareness 
C)  self-management 
D)  social skills

Question 2

________ is a performance measure of both efficiency and effectiveness of employees.

Accepted Answer

A)  Employee productivity 
B)  Organizational citizenship behavior 
C)  Job satisfaction 
D)  Turnover 
A)  Employee productivity 
B)  Organizational citizenship behavior 
C)  Job satisfaction 
D)  Turnover

Question 3

The cognitive dissonance theory proposes that the factors that can mitigate the discomfort caused by dissonance are ________.

Accepted Answer

A)  importance, influence, and rewards 
B)  influence, rewards, and goals 
C)  importance, goals, and status 
D)  influence, reinforcement, and rewards 
A)  importance, influence, and rewards 
B)  influence, rewards, and goals 
C)  importance, goals, and status 
D)  influence, reinforcement, and rewards

Question 4

Which of the following is a common way in which Gen Y workers differ from workers in other generations?

Accepted Answer

A)  office attire 
B)  ability to work hard 
C)  ability to focus 
D)  showing respect 
A)  office attire 
B)  ability to work hard 
C)  ability to focus 
D)  showing respect

Question 5

To reduce dissonance in the workplace, managers are advised to hold ________ responsible for the causes of the dissonance.

Accepted Answer

A)  employees 
B)  both employees and management 
C)  fellow workers 
D)  external forces 
A)  employees 
B)  both employees and management 
C)  fellow workers 
D)  external forces

Question 6

If a person who is always late for work is late once again and blames it on a traffic jam, coworkers would probably attribute that person's lateness to ________.

Accepted Answer

A)  traffic 
B)  an external source 
C)  an internal source 
D)  his or her car 
A)  traffic 
B)  an external source 
C)  an internal source 
D)  his or her car

Question 7

Of the six behaviors that managers focus on, which behavior typically is the most troubling to an organization?

Accepted Answer

A)  absenteeism 
B)  workplace misbehavior 
C)  organizational citizenship behavior 
D)  employee productivity 
A)  absenteeism 
B)  workplace misbehavior 
C)  organizational citizenship behavior 
D)  employee productivity

Question 8

Organizational behavior focuses on ________.

Accepted Answer

A)  individual behavior and group behavior 
B)  group behavior only 
C)  individual behavior only 
D)  neither group behavior nor individual behavior 
A)  individual behavior and group behavior 
B)  group behavior only 
C)  individual behavior only 
D)  neither group behavior nor individual behavior

Question 9

Which of the following is on the rise in today's organizations?

Accepted Answer

A)  respectful behavior 
B)  use of good manners 
C)  hostility and aggression 
D)  amicable relations 
A)  respectful behavior 
B)  use of good manners 
C)  hostility and aggression 
D)  amicable relations

Question 10

Managers in Germany and the United States would probably agree that the most important factor for job performance is ________.

Accepted Answer

A)  agreeableness 
B)  conscientiousness 
C)  social skills 
D)  emotional stability 
A)  agreeableness 
B)  conscientiousness 
C)  social skills 
D)  emotional stability

Question 11

Which of the following are the goals of organizational behavior?

Accepted Answer

A)  to explain, document, and control behavior 
B)  to control and influence behavior 
C)  to explain, predict, and influence behavior 
D)  to predict, understand, and document behavior 
A)  to explain, document, and control behavior 
B)  to control and influence behavior 
C)  to explain, predict, and influence behavior 
D)  to predict, understand, and document behavior

Question 12

Which three factors act to shape and sometimes distort perception?

Accepted Answer

A)  the perceiver, target, context 
B)  attitudes, past experiences, expectations 
C)  temperature, time, location 
D)  past experiences, context, location 
A)  the perceiver, target, context 
B)  attitudes, past experiences, expectations 
C)  temperature, time, location 
D)  past experiences, context, location

Question 13

In the Big Five model, emotional stability was positively related to job performance.

Accepted Answer

A) True 
 B)False

Question 14

The sensing versus intuition scale on the Myers-Briggs Type Indicator® determines whether a person is oriented ________.

Accepted Answer

A)  outwardly or inwardly 
B)  toward gathering data or the big picture 
C)  logically or emotionally 
D)  toward planning or flexibility 
A)  outwardly or inwardly 
B)  toward gathering data or the big picture 
C)  logically or emotionally 
D)  toward planning or flexibility

Question 15

The Big Five model of personality includes all of the following except ________.

Accepted Answer

A)  extroversion 
B)  agreeableness 
C)  conscientiousness 
D)  intuitiveness 
A)  extroversion 
B)  agreeableness 
C)  conscientiousness 
D)  intuitiveness

Question 16

________ is the unique combination of psychological traits that describe a person.

Accepted Answer

A)  Character 
B)  Intelligence 
C)  Behavior 
D)  Personality 
A)  Character 
B)  Intelligence 
C)  Behavior 
D)  Personality

Question 17

The discomfort that results from high dissonance can be reduced when an individual feels that he or she has a choice in the matter.

Accepted Answer

A) True 
 B)False

Question 18

A manager who takes very little time to make a decision probably has the trait of ________.

Accepted Answer

A)  high self-esteem 
B)  external locus of control 
C)  low self-monitoring 
D)  high risk-taking 
A)  high self-esteem 
B)  external locus of control 
C)  low self-monitoring 
D)  high risk-taking

Question 19

Factors that can influence the perceiver of a situation include ________.

Accepted Answer

A)  temperature, time, location 
B)  attitudes, past experiences, expectations 
C)  size, shape, color 
D)  lighting, place, date 
A)  temperature, time, location 
B)  attitudes, past experiences, expectations 
C)  size, shape, color 
D)  lighting, place, date

Question 20

Negative reinforcement penalizes an individual for an undesired behavior.

Accepted Answer

A) True 
 B)False

Emotional intelligence includes all of the following EXCEPT ________.

________ is a performance measure of both efficiency and effectiveness of employees.

The cognitive dissonance theory proposes that the factors that can mitigate the discomfort caused by dissonance are ________.

Which of the following is a common way in which Gen Y workers differ from workers in other generations?

To reduce dissonance in the workplace, managers are advised to hold ________ responsible for the causes of the dissonance.

If a person who is always late for work is late once again and blames it on a traffic jam, coworkers would probably attribute that person's lateness to ________.

Of the six behaviors that managers focus on, which behavior typically is the most troubling to an organization?

Organizational behavior focuses on ________.

Which of the following is on the rise in today's organizations?

Managers in Germany and the United States would probably agree that the most important factor for job performance is ________.

Which of the following are the goals of organizational behavior?

Which three factors act to shape and sometimes distort perception?

In the Big Five model, emotional stability was positively related to job performance.

The sensing versus intuition scale on the Myers-Briggs Type Indicator® determines whether a person is oriented ________.

The Big Five model of personality includes all of the following except ________.

________ is the unique combination of psychological traits that describe a person.

The discomfort that results from high dissonance can be reduced when an individual feels that he or she has a choice in the matter.

A manager who takes very little time to make a decision probably has the trait of ________.

Factors that can influence the perceiver of a situation include ________.

Negative reinforcement penalizes an individual for an undesired behavior.

Managers and Management

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Managing Change and Innovation

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

Operations Management

A Entrepreneurship Module

Filters

Exam 12: Foundations of Individual Behavior

Emotional intelligence includes all of the following EXCEPT ________.

________ is a performance measure of both efficiency and effectiveness of employees.

The cognitive dissonance theory proposes that the factors that can mitigate the discomfort caused by dissonance are ________.

Which of the following is a common way in which Gen Y workers differ from workers in other generations?

To reduce dissonance in the workplace, managers are advised to hold ________ responsible for the causes of the dissonance.

If a person who is always late for work is late once again and blames it on a traffic jam, coworkers would probably attribute that person's lateness to ________.

Of the six behaviors that managers focus on, which behavior typically is the most troubling to an organization?

Organizational behavior focuses on ________.

Which of the following is on the rise in today's organizations?

Managers in Germany and the United States would probably agree that the most important factor for job performance is ________.

Which of the following are the goals of organizational behavior?

Which three factors act to shape and sometimes distort perception?

In the Big Five model, emotional stability was positively related to job performance.

The sensing versus intuition scale on the Myers-Briggs Type Indicator® determines whether a person is oriented ________.

The Big Five model of personality includes all of the following except ________.

________ is the unique combination of psychological traits that describe a person.

The discomfort that results from high dissonance can be reduced when an individual feels that he or she has a choice in the matter.

A manager who takes very little time to make a decision probably has the trait of ________.

Factors that can influence the perceiver of a situation include ________.

Negative reinforcement penalizes an individual for an undesired behavior.

Managers and Management

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Managing Change and Innovation

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

Operations Management

A Entrepreneurship Module

Filters