Exam 11: Managing Change and Innovation

Adverse psychological effects of stress include ________.

When managers threaten to fire workers unless they agree to go along with new company policies, they are using which of the following?

A technique that helps employees deal with change that appeals to their sense of logic is ________.

Kurt Lewin's "calm waters" metaphor sees change as ________.

If several efforts between a manager and an employee for reducing resistance to change fail to allay employee fears, a manager might take him- or herself out of the process and try this.

According to Lewin, which of the following is the objective of refreezing?

Workers seem to reject a simple new manufacturing method that has been shown to increase company sales because they say, "That is not the way we do things around here." These workers are most likely to be resisting change due to which of the following?

An employee's blood pressure rises, indicating a(n) ________ symptom of stress.

Negotiation twists and distorts facts to reduce resistance to change.

In process consultation, ________ observe and analyze an organization to find ways to improve interpersonal processes.

The "calm waters" metaphor envisions an organization as ________.

Studies show that employee assistance programs (EAPs) are ________.

Which of the following is an example of a technology change within an organization?

Continuous improvement changes are not considered changes in technology because they are changes that are planned and expected.

Job redesigns are good ways to reduce stress that employees feel from ________.

An innovative organization needs to tolerate ________ because creative ideas sometimes seem foolish at first.

Organizational change can be any alteration in an organization's people, structure, or technology.

In Lewin's view, the only way to effect change is to increase the driving forces that direct change away from the status quo.

In a short essay, list and explain four common organization development (OD) techniques.

The Patient Protection and Affordable Care Act is an example of which of the following forms of environmental change?