Question 1

Control measures in two different locations in different parts of the world are always comparable.

Accepted Answer

A) True 
 B)False  False

Question 2

In a short essay, describe the second step in the control process.

Accepted Answer

Comparing is the second step in the control process. Comparing involves taking the data from the measurement stage of the control process and comparing it to a standard. Typically, the standard is a performance goal set during the planning process.
Variation between actual performance and the prespecified standard is to be expected. How much variation is acceptable is what managers must determine by identifying an acceptable range of variation. Performance outside this range is deemed unacceptable and merits a response or corrective action of some type. Performance within the acceptable range of variation typically requires no action at all on a manager's part.

Question 3

In a short essay, define and describe the management function of control.

Accepted Answer

Control is the process of monitoring organizational activities and making sure that they are being done correctly and successfully. The typical control process has managers evaluate work performance and compare actual performance outputs to performance standards. These standards are typically the goals set by management during the planning process.
If the actual performance measures up favorably to the standards, managers do little or nothing to change the course of action. If performance fails to fall within acceptable standards, managers take corrective action to make sure tasks are performed satisfactorily. The effectiveness of control is seen in goals. The better the control function is, the more likely that organizational goals will be successfully met.

Question 4

An effective concurrent strategy for dealing with employee theft of supplies and equipment is ________.

Accepted Answer

A)  establish theft policies 
B)  redesign all control measures 
C)  "lock-out" options on electronic devices 
D)  video surveillance 
A)  establish theft policies 
B)  redesign all control measures 
C)  "lock-out" options on electronic devices 
D)  video surveillance

Question 5

Profitability ratios are a traditional way for a company to measure success.

Accepted Answer

A) True 
 B)False

Question 6

Which kind of control takes place while the actual work is carried out?

Accepted Answer

A)  feedback 
B)  concurrent 
C)  reverse 
D)  feedforward 
A)  feedback 
B)  concurrent 
C)  reverse 
D)  feedforward

Question 7

A well-run company that has well-thought-out plans, motivated and productive workers, and an efficient organizational structure ________.

Accepted Answer

A)  always attains its goals 
B)  may not always attain its goals 
C)  rarely attains its goals 
D)  has no reason to monitor its performance 
A)  always attains its goals 
B)  may not always attain its goals 
C)  rarely attains its goals 
D)  has no reason to monitor its performance

Question 8

Actual performance falls far short of planned goals, yet a manager takes no action. Assuming this manager is a reasonable person and is not mistaken, what is the most likely cause of his inaction?

Accepted Answer

A)  He does not trust the data. 
B)  He does not consider the deviation significant. 
C)  He does not trust the goals that were set. 
D)  He does not believe in corrective action. 
A)  He does not trust the data. 
B)  He does not consider the deviation significant. 
C)  He does not trust the goals that were set. 
D)  He does not believe in corrective action.

Question 9

In a short essay, describe feedback control and give an example of its use.

Accepted Answer

The most popular type of control relies

Question 10

A major part of the controlling function of management is to ________.

Accepted Answer

A)  formulate strategies 
B)  set standards 
C)  correct performance problems 
D)  structure an organization 
A)  formulate strategies 
B)  set standards 
C)  correct performance problems 
D)  structure an organization

Question 11

Workplace violence is most likely to occur in ________.

Accepted Answer

A)  open organic workplaces 
B)  functional workplaces 
C)  dysfunctional workplaces 
D)  both functional or dysfunctional workplaces-violence shows no pattern 
A)  open organic workplaces 
B)  functional workplaces 
C)  dysfunctional workplaces 
D)  both functional or dysfunctional workplaces-violence shows no pattern

Question 12

All of the following are common rationalizations that workers use to justify workplace theft EXCEPT ________.

Accepted Answer

A)  "Everyone does it." 
B)  "They'll never miss it." 
C)  "I deserve this." 
D)  "I owe money from gambling." 
A)  "Everyone does it." 
B)  "They'll never miss it." 
C)  "I deserve this." 
D)  "I owe money from gambling."

Question 13

________ is a measure of an organization's ability to meet its current debt obligations.

Accepted Answer

A)  Leverage 
B)  Activity 
C)  Liquidity 
D)  Profitability 
A)  Leverage 
B)  Activity 
C)  Liquidity 
D)  Profitability

Question 14

This is the most informal form of performance measurement.

Accepted Answer

A)  oral reports 
B)  written reports 
C)  statistical reports 
D)  personal observation 
A)  oral reports 
B)  written reports 
C)  statistical reports 
D)  personal observation

Question 15

Control is the process of monitoring and evaluating activities to ensure that they are being accomplished as planned.

Accepted Answer

A) True 
 B)False

Question 16

The more a control system helps an organization ________, the more successful it is judged to be.

Accepted Answer

A)  meet government guidelines 
B)  help employees achieve job satisfaction 
C)  meet its goals 
D)  help employees be productive 
A)  meet government guidelines 
B)  help employees achieve job satisfaction 
C)  meet its goals 
D)  help employees be productive

Question 17

What fraction of U.S. employees do personal website surfing every day?

Accepted Answer

A)  less than one-quarter 
B)  slightly less than half 
C)  more than half 
D)  almost all 
A)  less than one-quarter 
B)  slightly less than half 
C)  more than half 
D)  almost all

Question 18

Basic corrective action focuses on identifying the cause of a performance deviation.

Accepted Answer

A) True 
 B)False

Question 19

In which country would highly centralized decision making be more likely to be prevalent?

Accepted Answer

A)  Mexico 
B)  Scotland 
C)  Japan 
D)  Australia 
A)  Mexico 
B)  Scotland 
C)  Japan 
D)  Australia

Question 20

Some control criteria, such as employee satisfaction and absenteeism, are applicable to almost any management situation.

Accepted Answer

A) True 
 B)False

Control measures in two different locations in different parts of the world are always comparable.

In a short essay, describe the second step in the control process.

In a short essay, define and describe the management function of control.

An effective concurrent strategy for dealing with employee theft of supplies and equipment is ________.

Profitability ratios are a traditional way for a company to measure success.

Which kind of control takes place while the actual work is carried out?

A well-run company that has well-thought-out plans, motivated and productive workers, and an efficient organizational structure ________.

Actual performance falls far short of planned goals, yet a manager takes no action. Assuming this manager is a reasonable person and is not mistaken, what is the most likely cause of his inaction?

In a short essay, describe feedback control and give an example of its use.

A major part of the controlling function of management is to ________.

Workplace violence is most likely to occur in ________.

All of the following are common rationalizations that workers use to justify workplace theft EXCEPT ________.

________ is a measure of an organization's ability to meet its current debt obligations.

This is the most informal form of performance measurement.

Control is the process of monitoring and evaluating activities to ensure that they are being accomplished as planned.

The more a control system helps an organization ________, the more successful it is judged to be.

What fraction of U.S. employees do personal website surfing every day?

Basic corrective action focuses on identifying the cause of a performance deviation.

In which country would highly centralized decision making be more likely to be prevalent?

Some control criteria, such as employee satisfaction and absenteeism, are applicable to almost any management situation.

Managers and Management

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Operations Management

A Entrepreneurship Module

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Exam 17: Foundations of Control

Control measures in two different locations in different parts of the world are always comparable.

In a short essay, describe the second step in the control process.

In a short essay, define and describe the management function of control.

An effective concurrent strategy for dealing with employee theft of supplies and equipment is ________.

Profitability ratios are a traditional way for a company to measure success.

Which kind of control takes place while the actual work is carried out?

A well-run company that has well-thought-out plans, motivated and productive workers, and an efficient organizational structure ________.

Actual performance falls far short of planned goals, yet a manager takes no action. Assuming this manager is a reasonable person and is not mistaken, what is the most likely cause of his inaction?

In a short essay, describe feedback control and give an example of its use.

A major part of the controlling function of management is to ________.

Workplace violence is most likely to occur in ________.

All of the following are common rationalizations that workers use to justify workplace theft EXCEPT ________.

________ is a measure of an organization's ability to meet its current debt obligations.

This is the most informal form of performance measurement.

Control is the process of monitoring and evaluating activities to ensure that they are being accomplished as planned.

The more a control system helps an organization ________, the more successful it is judged to be.

What fraction of U.S. employees do personal website surfing every day?

Basic corrective action focuses on identifying the cause of a performance deviation.

In which country would highly centralized decision making be more likely to be prevalent?

Some control criteria, such as employee satisfaction and absenteeism, are applicable to almost any management situation.

Managers and Management

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Operations Management

A Entrepreneurship Module

Filters