Exam 18: Operations Management

Operations management is likely to play a key role in American firms regaining their preeminence among world companies.

The critical path in a PERT network is the least time-consuming sequence required to complete a project in the shortest period of time.

One key measurement that managers in value chain management companies strive to make is an accurate ________.

Deming's 14 points were useful in their time but are now largely considered to be obsolete.

In a transformation process, people are considered to be inputs because they ________.

In a short essay, identify and explain the first three steps in developing a PERT network.

Managers who are carrying out value chain management invest ________ than managers of conventional organizations.

The majority of U.S. companies still produce goods rather than services.

A bus company is a ________ organization because its product is ________.

A load chart is a ________ that schedules capacity by ________.

Value is created during the process of ________.

Managers in the United States today see this as the path to establishing and maintaining global leadership.

Employees in a value chain management organization must be flexible.

A device with e-enabled maintenance control saves money by doing this when it malfunctions or needs maintenance.

You would expect a highly developed country like ________ to have a predominantly ________ economy.

In its entirety, the value chain can encompass the supplier's ________ to the customer's ________.

In a short essay, explain how required capabilities can be an obstacle to effective management of a value chain.

Partners in a value chain management system need to be able to both learn from and educate other partners in the value chain.

Operations management includes service industries but not manufacturing firms.

A new cell phone battery doubles battery life but also increases the cost of the phone. This battery adds ________.