Exam 16: Communication and Information

Selective perception involves deception on the part of the person sending a message.

A ________ is the actual physical product encoded by the source.

When information is passed to senior level managers, it is usually edited and filtered to put the speaker in the best possible light.

Jargon tends to cause problems when it is used ________.

In order to transmit a message, the thought originating with the sender must be ________ to symbolic form.

Ross can create web pages that are accessible only to members of his organization on ________.

In a short essay, explain why people's attention often wanders when they are listening to a speaker.

A supervisor jokingly tells a colleague, "You're fired!" in an email. What risk does the supervisor run?

Japanese managers tend to rely on this style of communication.

A group of bloggers who share information on the latest advances in computer aided graphics would be an example of this.

A listener's summary of a speaker's words shows that the listener correctly understood the speaker's message. Which of the following must be true?

Skills, attitudes, knowledge, and social cultural systems affect ________.

Techniques organizations utilize to exchange standard business transaction documents, such as invoices or purchase orders, are called ________.

An active listener should never interrupt the speaker by asking questions.

The channel is the ________.

Which of the following accounts for people's minds wandering while they listen to a speaker?

When an auto executive who is upset because his teenage son got suspended from school ends up nixing new design plans for no apparent reason, communication has been distorted by this.

Filtering tends to be more prevalent in this kind of organization.

Active listening is enhanced by developing ________ with the speaker.

Which of the following is a real time form of communication?