Exam 11: Managing Change and Innovation

Labor markets are an internal force that creates a need for organizational change.

Role conflict is created when an employee does not feel confident that he or she can achieve his or her goals.

A baseball player in a slump who feels stress from trying to raise his batting average is experiencing ________ stress.

In a short essay, discuss why people resist change when they think it is incompatible with organizational goals. Include an example to support your answer.

When a manager attempts to buy off a key leader who opposes change by offering her a promotion, he is using which of the following methods of reducing resistance to change?

Stress from an employee's personal life can best be helped by this.

Stress is most frequently associated with ________ only.

Older workers tend to resist change more than younger workers because they ________.

To compete with rival company X, company Y changes its management structure. This is an example of ________.

A manager who twists facts to make change seem less disruptive is using the technique of coercion.

A company changing its computer operating system would not be an example of a technology change because no new technological equipment was used.

Which of the following is an external force that would cause a company to make an organizational change?

A manager who mentions that supervisors might lose their jobs if they don't go along with a change is using the technique of coercion.

Organization development (OD) helps employees ________.

Type A personality people find it easy to relax.

In a short essay, explain organization development (OD).

An employee who feels pressure to keep pace with work quotas is experiencing task demand stress.

Managers who want creative and innovative employees should ________.

A technique that helps employees deal with change that includes them in the decision-making process is ________.

An example of a change in structure is an organization becoming more decentralized.