Question 1

After a thorough company-wide self-examination, company Y decides to set up work teams. This is an example of ________.

Accepted Answer

A)  an internal change causing an external change 
B)  an internal change causing another internal change 
C)  an external change causing another external change 
D)  an external change causing an internal change 
A)  an internal change causing an external change 
B)  an internal change causing another internal change 
C)  an external change causing another external change 
D)  an external change causing an internal change

Question 2

The most popular OD efforts involve cooperation and these kinds of activities.

Accepted Answer

A)  individual interactions 
B)  group interactions 
C)  group assessment 
D)  individual assessment 
A)  individual interactions 
B)  group interactions 
C)  group assessment 
D)  individual assessment

Question 3

Outside consultants generally try to initiate ________ changes than internal managers.

Accepted Answer

A)  more drastic 
B)  less drastic 
C)  more cautious 
D)  fewer 
A)  more drastic 
B)  less drastic 
C)  more cautious 
D)  fewer

Question 4

Which kind of resistance to change is most likely to be beneficial to a company?

Accepted Answer

A)  conflict with company goals 
B)  uncertainty 
C)  habit 
D)  fear of losing status or possessions 
A)  conflict with company goals 
B)  uncertainty 
C)  habit 
D)  fear of losing status or possessions

Question 5

Change can't be eliminated, so managers must learn to ________ successfully.

Accepted Answer

A)  avoid it 
B)  ignore it 
C)  work around it 
D)  manage it 
A)  avoid it 
B)  ignore it 
C)  work around it 
D)  manage it

Question 6

Inspiration marks the first step in the creative process.

Accepted Answer

A) True 
 B)False

Question 7

In a short essay, describe the "calm waters" view of organizational change.

Accepted Answer

Up until the late 1980s, the "calm water

Question 8

Anika loves being a professional dancer, but she feels stress from the tension-packed, high-pressure, fear-filled demands of helping motivate members of her group. She is likely to be experiencing stress from ________.

Accepted Answer

A)  too much autonomy 
B)  organizational leadership 
C)  role overload 
D)  role ambiguity 
A)  too much autonomy 
B)  organizational leadership 
C)  role overload 
D)  role ambiguity

Question 9

Workers in a company are complaining about a new employee evaluation system. Which kind of resistance to change are they demonstrating?

Accepted Answer

A)  resistance out of habit 
B)  resistance because of uncertainty 
C)  resistance to protect company goals 
D)  resistance to protect market share 
A)  resistance out of habit 
B)  resistance because of uncertainty 
C)  resistance to protect company goals 
D)  resistance to protect market share

Question 10

Writing laws to reward industries to reduce carbon emissions in an effort to combat global climate change can be best described as an example of which of the following?

Accepted Answer

A)  unfreezing the status quo 
B)  freezing a change into place 
C)  implementing change 
D)  refreezing the status quo 
A)  unfreezing the status quo 
B)  freezing a change into place 
C)  implementing change 
D)  refreezing the status quo

Question 11

Which of the following steps in the creativity process may take years before the idea finally "gels" and the next step occurs?

Accepted Answer

A)  perception 
B)  incubation 
C)  inspiration 
D)  innovation 
A)  perception 
B)  incubation 
C)  inspiration 
D)  innovation

Question 12

An effective way to reduce workplace stress is to make sure that employees are appropriately matched to their jobs.

Accepted Answer

A) True 
 B)False

Question 13

The "white-water rapids" metaphor sees change as ________.

Accepted Answer

A)  an occasional occurrence 
B)  the natural state of things 
C)  an unpleasant interruption of the normal calm 
D)  something that must be eliminated 
A)  an occasional occurrence 
B)  the natural state of things 
C)  an unpleasant interruption of the normal calm 
D)  something that must be eliminated

Question 14

Organic organizations tend to inhibit innovation.

Accepted Answer

A) True 
 B)False

Question 15

An example of changes in people would involve a manager widening her span of control.

Accepted Answer

A) True 
 B)False

Question 16

Stress symptoms can be grouped under any of the following three general categories EXCEPT ________.

Accepted Answer

A)  physical 
B)  cultural 
C)  psychological 
D)  behavioral 
A)  physical 
B)  cultural 
C)  psychological 
D)  behavioral

Question 17

Some people believe that creativity is ________, while others think that creativity ________.

Accepted Answer

A)  quickly and easily learned; is slowly learned 
B)  a genuine quality; does not really exist 
C)  inborn; can be learned 
D)  learned; is forgotten after childhood 
A)  quickly and easily learned; is slowly learned 
B)  a genuine quality; does not really exist 
C)  inborn; can be learned 
D)  learned; is forgotten after childhood

Question 18

One important reason why organization development efforts are needed is that even planned change can be very upsetting to members of an organization.

Accepted Answer

A) True 
 B)False

Question 19

Time deadlines tend to increase innovation.

Accepted Answer

A) True 
 B)False

Question 20

Which phenomenon in today's business climate has made the "white-water rapids" metaphor popular?

Accepted Answer

A)  reduced competition 
B)  corporations that are too powerful 
C)  organizations that resist change 
D)  constant and chaotic change 
A)  reduced competition 
B)  corporations that are too powerful 
C)  organizations that resist change 
D)  constant and chaotic change

After a thorough company-wide self-examination, company Y decides to set up work teams. This is an example of ________.

The most popular OD efforts involve cooperation and these kinds of activities.

Outside consultants generally try to initiate ________ changes than internal managers.

Which kind of resistance to change is most likely to be beneficial to a company?

Change can't be eliminated, so managers must learn to ________ successfully.

Inspiration marks the first step in the creative process.

In a short essay, describe the "calm waters" view of organizational change.

Anika loves being a professional dancer, but she feels stress from the tension-packed, high-pressure, fear-filled demands of helping motivate members of her group. She is likely to be experiencing stress from ________.

Workers in a company are complaining about a new employee evaluation system. Which kind of resistance to change are they demonstrating?

Writing laws to reward industries to reduce carbon emissions in an effort to combat global climate change can be best described as an example of which of the following?

Which of the following steps in the creativity process may take years before the idea finally "gels" and the next step occurs?

An effective way to reduce workplace stress is to make sure that employees are appropriately matched to their jobs.

The "white-water rapids" metaphor sees change as ________.

Organic organizations tend to inhibit innovation.

An example of changes in people would involve a manager widening her span of control.

Stress symptoms can be grouped under any of the following three general categories EXCEPT ________.

Some people believe that creativity is , while others think that creativity .

One important reason why organization development efforts are needed is that even planned change can be very upsetting to members of an organization.

Time deadlines tend to increase innovation.

Which phenomenon in today's business climate has made the "white-water rapids" metaphor popular?

Managers and Management

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

Operations Management

A Entrepreneurship Module

Filters

Exam 11: Managing Change and Innovation

After a thorough company-wide self-examination, company Y decides to set up work teams. This is an example of ________.

The most popular OD efforts involve cooperation and these kinds of activities.

Outside consultants generally try to initiate ________ changes than internal managers.

Which kind of resistance to change is most likely to be beneficial to a company?

Change can't be eliminated, so managers must learn to ________ successfully.

Inspiration marks the first step in the creative process.

In a short essay, describe the "calm waters" view of organizational change.

Anika loves being a professional dancer, but she feels stress from the tension-packed, high-pressure, fear-filled demands of helping motivate members of her group. She is likely to be experiencing stress from ________.

Workers in a company are complaining about a new employee evaluation system. Which kind of resistance to change are they demonstrating?

Writing laws to reward industries to reduce carbon emissions in an effort to combat global climate change can be best described as an example of which of the following?

Which of the following steps in the creativity process may take years before the idea finally "gels" and the next step occurs?

An effective way to reduce workplace stress is to make sure that employees are appropriately matched to their jobs.

The "white-water rapids" metaphor sees change as ________.

Organic organizations tend to inhibit innovation.

An example of changes in people would involve a manager widening her span of control.

Stress symptoms can be grouped under any of the following three general categories EXCEPT ________.

Some people believe that creativity is ________, while others think that creativity ________.

One important reason why organization development efforts are needed is that even planned change can be very upsetting to members of an organization.

Time deadlines tend to increase innovation.

Which phenomenon in today's business climate has made the "white-water rapids" metaphor popular?

Managers and Management

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

Operations Management

A Entrepreneurship Module

Filters

Some people believe that creativity is , while others think that creativity .