Question 1

The Walmart and P&G relationship is an example of ________.

Accepted Answer

A) JIT 
B) the bullwhip effect 
C) vertical integration 
D) VMI 
A) JIT 
B) the bullwhip effect 
C) vertical integration 
D) VMI

Question 2

________ flows consist of data related to demand,shipments,orders,returns,and schedules,as well as changes in any of these data.

Accepted Answer

A) Financial 
B) Information 
C) Material 
D) Supply 
A) Financial 
B) Information 
C) Material 
D) Supply

Question 3

Businesses use customer ________ to create highly individualized offers that customers are more likely to accept.

Accepted Answer

A) customization 
B) intimacy 
C) personalization 
D) virality 
A) customization 
B) intimacy 
C) personalization 
D) virality

Question 4

________ CRM systems have source code that is available to developers and users.

Accepted Answer

A) On-demand 
B) On-premise 
C) Open-source 
D) Social 
A) On-demand 
B) On-premise 
C) Open-source 
D) Social

Question 5

In the ________ component of SCM,supply chain managers develop processes for managing their goods and services inventory.

Accepted Answer

A) deliver 
B) make 
C) plan 
D) return 
E) source 
A) deliver 
B) make 
C) plan 
D) return 
E) source

Question 6

Caribou Coffee's implementation of an on-premise SCM was a huge success.

Accepted Answer

A) True 
 B)False

Question 7

It is really important that your customers are able to contact you anytime,anywhere,from any device.This suggests you should implement a(n)________ CRM system.

Accepted Answer

A) on-demand 
B) on-premise 
C) open-source 
D) mobile 
A) on-demand 
B) on-premise 
C) open-source 
D) mobile

Question 8

You want to buy a 65" TV,but a sales representative talks you into the 70" TV because it is only a little more expensive and will still fit nicely into that spot on your wall.This is an example of ________.

Accepted Answer

A) bundling 
B) cross-selling 
C) downselling 
D) upselling 
A) bundling 
B) cross-selling 
C) downselling 
D) upselling

Question 9

________ link(s)business partners over ________ by providing them access to certain areas of each other's corporate ________.

Accepted Answer

A) Extranets; the Internet; intranets 
B) Intranets; extranets; the internet 
C) The Internet; extranets; intranets 
D) The Internet; intranets; extranets 
A) Extranets; the Internet; intranets 
B) Intranets; extranets; the internet 
C) The Internet; extranets; intranets 
D) The Internet; intranets; extranets

Question 10

Operational CRM systems support _________-office business processes or processes that _________.

Accepted Answer

A) back; directly interact with customers 
B) back; do not directly interact with customers 
C) front; directly interact with customers 
D) front; do not directly interact with customers 
A) back; directly interact with customers 
B) back; do not directly interact with customers 
C) front; directly interact with customers 
D) front; do not directly interact with customers

The Walmart and P&G relationship is an example of ________.

________ flows consist of data related to demand,shipments,orders,returns,and schedules,as well as changes in any of these data.

Businesses use customer ________ to create highly individualized offers that customers are more likely to accept.

________ CRM systems have source code that is available to developers and users.

In the ________ component of SCM,supply chain managers develop processes for managing their goods and services inventory.

Caribou Coffee's implementation of an on-premise SCM was a huge success.

It is really important that your customers are able to contact you anytime,anywhere,from any device.This suggests you should implement a(n)________ CRM system.

You want to buy a 65" TV,but a sales representative talks you into the 70" TV because it is only a little more expensive and will still fit nicely into that spot on your wall.This is an example of ________.

link(s)business partners over by providing them access to certain areas of each other's corporate .

Operational CRM systems support _-office business processes or processes that _.

Introduction to Information Systems

Organizational Strategy, Competitive Advantage, and Information Systems

Ethics and Privacy

Information Security

Data and Knowledge Management

Telecommunications and Networking

E-Business and E-Commerce

Wireless, Mobile Computing, and Mobile Commerce

Social Computing

Information Systems Within the Organization

Acquiring Information Systems and Applications

TG 1. Hardware

TG 2. Software

TG 3. Cloud Computing

TG 4. Artificial Intelligence

Filters

Exam 11: CRM and SCM

The Walmart and P&G relationship is an example of ________.

________ flows consist of data related to demand,shipments,orders,returns,and schedules,as well as changes in any of these data.

Businesses use customer ________ to create highly individualized offers that customers are more likely to accept.

________ CRM systems have source code that is available to developers and users.

In the ________ component of SCM,supply chain managers develop processes for managing their goods and services inventory.

Caribou Coffee's implementation of an on-premise SCM was a huge success.

It is really important that your customers are able to contact you anytime,anywhere,from any device.This suggests you should implement a(n)________ CRM system.

You want to buy a 65" TV,but a sales representative talks you into the 70" TV because it is only a little more expensive and will still fit nicely into that spot on your wall.This is an example of ________.

________ link(s)business partners over ________ by providing them access to certain areas of each other's corporate ________.

Operational CRM systems support _________-office business processes or processes that _________.

Introduction to Information Systems

Organizational Strategy, Competitive Advantage, and Information Systems

Ethics and Privacy

Information Security

Data and Knowledge Management

Telecommunications and Networking

E-Business and E-Commerce

Wireless, Mobile Computing, and Mobile Commerce

Social Computing

Information Systems Within the Organization

Acquiring Information Systems and Applications

TG 1. Hardware

TG 2. Software

TG 3. Cloud Computing

TG 4. Artificial Intelligence

Filters

link(s)business partners over by providing them access to certain areas of each other's corporate .

Operational CRM systems support _-office business processes or processes that _.