Exam 11: CRM and SCM

The primary goal of extranets is to foster collaboration between and among business partners.

JIT shifts inventory upstream.

The concept of ________ is also known as utility computing or ________.

Customer-facing CRM applications allow customers to self-serve.

The purpose of loyalty programs is to reward past behavior.

________ is a chatbot that had to be removed because it was abused by consumers.

The push model is also called make-to-order.

The ___ refers to erratic shifts in orders up and down the supply chain.

________ is when a business sells a group of products or services together at a lower price than their combined individual prices.

Packing,assembly,or manufacturing are ________ activities.

___ CRM systems provide business intelligence by analyzing customer behavior and perceptions.

Customer-___ CRM applications allow customers to help themselves.

Some companies are trying to replace EDI with XML.

JIT eliminates excess inventory.

________ is the loss of a certain percentage of customers over time.

Cars are typically produced using the pull model.

You purchase the raw metal,glass,and leather to manufacture your new car from various suppliers.You are conducting business ________.

Morton's Steakhouse utilized a(n)________ CRM system to surprise a customer with a meal.

Using a bot on Kik,Sephora __________.

In the ________ component of SCM,supply chain managers develop pricing,delivery,and payment processes with suppliers,and they create metrics to monitor and improve their relationships with their suppliers.