Question 1

The "M" in SMART,an acronym used by Microsoft for goal setting,stands for

Accepted Answer

A) motivated. 
B) managed. 
C) measurable. 
D) multitasked. 
E) moderate. 
A) motivated. 
B) managed. 
C) measurable. 
D) multitasked. 
E) moderate. C

Question 2

According to Maslow's need hierarchy,

Accepted Answer

A) several different needs can be operating at once. 
B) higher-level needs are more important than lower-level needs. 
C) people are motivated to satisfy the lower needs before the higher needs. 
D) once a need is satisfied,it becomes a powerful motivator. 
E) social needs include status,recognition,and self-esteem. 
A) several different needs can be operating at once. 
B) higher-level needs are more important than lower-level needs. 
C) people are motivated to satisfy the lower needs before the higher needs. 
D) once a need is satisfied,it becomes a powerful motivator. 
E) social needs include status,recognition,and self-esteem. C

Question 3

Scenario C.Creekside Robotics Corp.provides free lunch to its employees every day.The work environment is informal and friendly,which allows everyone to get to know each other.The company also holds a recreational event the last weekend of every month.Although the employees are all satisfied with these practices,the company implements a new incentive scheme to give cash rewards to employees who perform well.The company's goal is to keep its employees motivated.
-By implementing a new incentive system for employees who perform well,Creekside Robotics Corp.is satisfying the employees' ________ needs.

Accepted Answer

A) ego 
B) self-actualization 
C) social 
D) security 
E) physiological 
A) ego 
B) self-actualization 
C) social 
D) security 
E) physiological A

Question 4

A satisfied worker is not necessarily more productive than a dissatisfied one.

Accepted Answer

A) True 
 B)False

Question 5

According to Maslow,which of the following needs includes the need for achievement,freedom,and recognition?

Accepted Answer

A) physiological 
B) self-actualization 
C) safety 
D) ego 
E) social 
A) physiological 
B) self-actualization 
C) safety 
D) ego 
E) social

Question 6

Grace is a manager in a medical office.It seems that every year when she evaluates employees for wage increases,Kevin and Taneesha always receive raises,while most other employees do not.The other employees accuse Grace of having favorites,and believe Kevin and Trisha are unfairly rewarded.Grace feels Kevin and Taneesha deserve their raises,and that she makes that determination based on facts,not on whom she favors.How can Grace best convince her other employees that she is being fair in her determinations?

Accepted Answer

A) pick a different person at random each year to receive a raise 
B) post the criteria she will use to determine raise recipients at the beginning of each year 
C) explain that raises will be determined by a new process that will be kept secret from everyone 
D) disqualify Kevin and Taneesha from receiving raises for the next three years 
E) post the criteria she used to determine raises after recipients are announced 
A) pick a different person at random each year to receive a raise 
B) post the criteria she will use to determine raise recipients at the beginning of each year 
C) explain that raises will be determined by a new process that will be kept secret from everyone 
D) disqualify Kevin and Taneesha from receiving raises for the next three years 
E) post the criteria she used to determine raises after recipients are announced

Question 7

Changing a task to make it inherently more rewarding,motivating,and satisfying is referred to as

Accepted Answer

A) job development. 
B) job enrichment. 
C) job rotation. 
D) task enlargement. 
E) job enlargement. 
A) job development. 
B) job enrichment. 
C) job rotation. 
D) task enlargement. 
E) job enlargement.

Question 8

Failure to provide positive feedback for a job well done,resulting in lower motivation thereafter is an example of a(n)

Accepted Answer

A) punishment. 
B) extinction. 
C) positive reinforcement. 
D) negative reinforcement. 
E) disempowerment. 
A) punishment. 
B) extinction. 
C) positive reinforcement. 
D) negative reinforcement. 
E) disempowerment.

Question 9

A bonus is an example of a(n)

Accepted Answer

A) intrinsic reward. 
B) negative reinforcement. 
C) hygiene factor. 
D) extrinsic reward. 
E) psychological contract. 
A) intrinsic reward. 
B) negative reinforcement. 
C) hygiene factor. 
D) extrinsic reward. 
E) psychological contract.

Question 10

According to Maslow's need hierarchy,________ needs concern becoming everything a person is capable of being.

Accepted Answer

A) self-actualization 
B) ego 
C) safety or security 
D) physiological 
E) social 
A) self-actualization 
B) ego 
C) safety or security 
D) physiological 
E) social

Question 11

Jacob,a production team manager,often sets impossible performance goals for his team members.Eventually,the performance of the team members starts to deteriorate because they never succeed in reaching the goals Jacob sets,and they are becoming demoralized.Which of the following key consequences of behavior does this scenario exemplify?

Accepted Answer

A) positive reinforcement 
B) negative reinforcement 
C) termination 
D) extinction 
E) empowerment 
A) positive reinforcement 
B) negative reinforcement 
C) termination 
D) extinction 
E) empowerment

Question 12

The reward a worker derives directly from performing the job itself is referred to as a(n)________ reward.

Accepted Answer

A) extrinsic 
B) high-level 
C) intrinsic 
D) low-level 
E) external 
A) extrinsic 
B) high-level 
C) intrinsic 
D) low-level 
E) external

Question 13

Scenario B.The President of Bradley Inc.receives the following feedback from his employees.Lamont,one of the employees,consistently says that he does not believe he will ever succeed.He regularly says to his colleagues,"No matter how well I do in this job,I'll never get a raise or promotion." Shelly,another employee,does not care about any of the rewards that the organization offers.Therefore,she says,"It just isn't worth it to me to work that hard!" Christy,another employee,feels that she is no longer able to keep up in her job,so there is little use in trying.
-From Scenario B,it can be inferred that Shelly illustrates

Accepted Answer

A) high expectancy. 
B) high instrumentality. 
C) negative valence. 
D) low equity. 
E) high empowerment. 
A) high expectancy. 
B) high instrumentality. 
C) negative valence. 
D) low equity. 
E) high empowerment.

Question 14

According to McClelland,the need for ________ is characterized by a strong orientation toward success and goal attainment.

Accepted Answer

A) affiliation 
B) achievement 
C) praise 
D) performance 
E) reinforcement 
A) affiliation 
B) achievement 
C) praise 
D) performance 
E) reinforcement

Question 15

Changing from one routine task to another to alleviate boredom is called job

Accepted Answer

A) rotation. 
B) enlargement. 
C) enrichment. 
D) development. 
E) integration. 
A) rotation. 
B) enlargement. 
C) enrichment. 
D) development. 
E) integration.

Question 16

A moderate to high need for affiliation and power are associated with managerial success.

Accepted Answer

A) True 
 B)False

Question 17

According to the expectancy theory,which of the following is the correct order of events?

Accepted Answer

A) outcome,performance,and effort 
B) performance,effort,and outcome 
C) effort,outcome,and performance 
D) performance,outcome,and effort 
E) effort,performance,and outcome 
A) outcome,performance,and effort 
B) performance,effort,and outcome 
C) effort,outcome,and performance 
D) performance,outcome,and effort 
E) effort,performance,and outcome

Question 18

Discuss the concept of empowerment and its importance in the workplace.

Accepted Answer

Empowerment is the process of sharing po

Question 19

Scenario B.The President of Bradley Inc.receives the following feedback from his employees.Lamont,one of the employees,consistently says that he does not believe he will ever succeed.He regularly says to his colleagues,"No matter how well I do in this job,I'll never get a raise or promotion." Shelly,another employee,does not care about any of the rewards that the organization offers.Therefore,she says,"It just isn't worth it to me to work that hard!" Christy,another employee,feels that she is no longer able to keep up in her job,so there is little use in trying.
-Which of the following best describes Christy's view?

Accepted Answer

A) low expectancy 
B) high instrumentality 
C) negative valence 
D) high equity 
E) high empowerment 
A) low expectancy 
B) high instrumentality 
C) negative valence 
D) high equity 
E) high empowerment

Question 20

Which of the following is true of job enrichment?

Accepted Answer

A) It involves assigning new tasks involving the same level of responsibility. 
B) It involves restructuring a job to make it more rewarding and motivating. 
C) It involves shifting a person from one job to another to alleviate boredom. 
D) It involves a raise in the amount of compensation to motivate people. 
E) It involves doing one task at a time in order to improve efficiency. 
A) It involves assigning new tasks involving the same level of responsibility. 
B) It involves restructuring a job to make it more rewarding and motivating. 
C) It involves shifting a person from one job to another to alleviate boredom. 
D) It involves a raise in the amount of compensation to motivate people. 
E) It involves doing one task at a time in order to improve efficiency.

The "M" in SMART,an acronym used by Microsoft for goal setting,stands for

According to Maslow's need hierarchy,

A satisfied worker is not necessarily more productive than a dissatisfied one.

According to Maslow,which of the following needs includes the need for achievement,freedom,and recognition?

Changing a task to make it inherently more rewarding,motivating,and satisfying is referred to as

Failure to provide positive feedback for a job well done,resulting in lower motivation thereafter is an example of a(n)

A bonus is an example of a(n)

According to Maslow's need hierarchy,________ needs concern becoming everything a person is capable of being.

The reward a worker derives directly from performing the job itself is referred to as a(n)________ reward.

According to McClelland,the need for ________ is characterized by a strong orientation toward success and goal attainment.

Changing from one routine task to another to alleviate boredom is called job

A moderate to high need for affiliation and power are associated with managerial success.

According to the expectancy theory,which of the following is the correct order of events?

Discuss the concept of empowerment and its importance in the workplace.

Which of the following is true of job enrichment?

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters

Exam 13: Motivating for Performance

The "M" in SMART,an acronym used by Microsoft for goal setting,stands for

According to Maslow's need hierarchy,

A satisfied worker is not necessarily more productive than a dissatisfied one.

According to Maslow,which of the following needs includes the need for achievement,freedom,and recognition?

Changing a task to make it inherently more rewarding,motivating,and satisfying is referred to as

Failure to provide positive feedback for a job well done,resulting in lower motivation thereafter is an example of a(n)

A bonus is an example of a(n)

According to Maslow's need hierarchy,________ needs concern becoming everything a person is capable of being.

The reward a worker derives directly from performing the job itself is referred to as a(n)________ reward.

According to McClelland,the need for ________ is characterized by a strong orientation toward success and goal attainment.

Changing from one routine task to another to alleviate boredom is called job

A moderate to high need for affiliation and power are associated with managerial success.

According to the expectancy theory,which of the following is the correct order of events?

Discuss the concept of empowerment and its importance in the workplace.

Which of the following is true of job enrichment?

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters