Question 1

Total quality management is characterized by a strong orientation toward both external and internal

Accepted Answer

A) stockholders. 
B) suppliers. 
C) customers. 
D) managers. 
E) regulators. 
A) stockholders. 
B) suppliers. 
C) customers. 
D) managers. 
E) regulators. C

Question 2

For a strategic alliance to work,companies should ________ their differences.

Accepted Answer

A) increase 
B) embrace 
C) resolve 
D) downplay 
E) emphasize 
A) increase 
B) embrace 
C) resolve 
D) downplay 
E) emphasize B

Question 3

The ________ structure is an organizational form that emphasizes flexibility.

Accepted Answer

A) systematic 
B) mechanistic 
C) bureaucratic 
D) scientific 
E) organic 
A) systematic 
B) mechanistic 
C) bureaucratic 
D) scientific 
E) organic E

Question 4

How does the organic structure contrast with the mechanistic organization?

Accepted Answer

Whereas the mechanistic organization see

Question 5

A design approach in which all relevant functions cooperate jointly and continually in a maximum effort aimed at producing high-quality products that meet customers' needs is known as

Accepted Answer

A) functional dynamics. 
B) concurrent dynamics. 
C) concurrent engineering. 
D) functional design. 
E) functional engineering. 
A) functional dynamics. 
B) concurrent dynamics. 
C) concurrent engineering. 
D) functional design. 
E) functional engineering.

Question 6

Economies of scope refers to the idea that

Accepted Answer

A) producing large quantities results in lower costs per unit produced. 
B) materials and processes employed in one product can be used to make related products. 
C) getting products to market ahead of the competition is,often,a key to success. 
D) the producer with the greatest percentage of market share has maximum staying power. 
E) the variety of products offered indicates sustainable economic growth. 
A) producing large quantities results in lower costs per unit produced. 
B) materials and processes employed in one product can be used to make related products. 
C) getting products to market ahead of the competition is,often,a key to success. 
D) the producer with the greatest percentage of market share has maximum staying power. 
E) the variety of products offered indicates sustainable economic growth.

Question 7

The top management team at Universal Manufacturing Co. ,Inc. ,has decided that it needs to close one of its divisions and eliminate a level of middle management in the surviving divisions.This is an example of

Accepted Answer

A) reengineering. 
B) domain selection. 
C) downsizing. 
D) buffering. 
E) benchmarking. 
A) reengineering. 
B) domain selection. 
C) downsizing. 
D) buffering. 
E) benchmarking.

Question 8

Jordan is the marketing head of Hastings Comprehensive Systems.He usually strives for long-term improvement rather than short-term profit,regardless of the economic environment.In the context of Deming's 14 points of quality,this is an example of

Accepted Answer

A) creating constancy of purpose. 
B) adopting a new philosophy. 
C) removing barriers to pride in workmanship. 
D) taking action to accomplish the transformation. 
E) offering training and retraining. 
A) creating constancy of purpose. 
B) adopting a new philosophy. 
C) removing barriers to pride in workmanship. 
D) taking action to accomplish the transformation. 
E) offering training and retraining.

Question 9

Reengineering answers the question "If you were the board of directors,how would you like us to operate?"

Accepted Answer

A) True 
 B)False

Question 10

Scenario D.As a manager working directly under the company president,Chloe has been given the assignment of transitioning the firm from a slow-moving bureaucracy to an agile,responsive organization.Chloe knows that the structure an organization adopts to accomplish agility will depend on its strategy,its customers,and its technology.
-Chloe wants to be sure that the firm focuses on competitiveness and manages its core capabilities to obtain competitive advantage.Therefore she should recommend that the company

Accepted Answer

A) coordinate by standardization and centralize the decision-making process. 
B) formalize all processes with the written approval of the board of directors. 
C) change to a matrix structure in which functional and divisional forms overlap. 
D) accumulate the right resources and eliminate resources that do not provide value. 
E) switch to a mass customization model with large-batch technology. 
A) coordinate by standardization and centralize the decision-making process. 
B) formalize all processes with the written approval of the board of directors. 
C) change to a matrix structure in which functional and divisional forms overlap. 
D) accumulate the right resources and eliminate resources that do not provide value. 
E) switch to a mass customization model with large-batch technology.

Question 11

Explain Edward Deming's "14 points" approach to quality and their impact on business management since World War II.

Accepted Answer

One of the founders of the quality manag

Question 12

A company that seeks to revolutionize key organizational systems and processes by thinking like the customer is applying the concept known as

Accepted Answer

A) value chain. 
B) rightsizing. 
C) kaizen. 
D) reengineering. 
E) ISO 9001. 
A) value chain. 
B) rightsizing. 
C) kaizen. 
D) reengineering. 
E) ISO 9001.

Question 13

A multifaceted process focusing on creating two-way exchanges with customers to foster intimate knowledge of their needs,wants,and buying patterns is called ________ management.

Accepted Answer

A) customer relationship 
B) total quality 
C) human resource 
D) customer analytics 
E) buyer-behavior 
A) customer relationship 
B) total quality 
C) human resource 
D) customer analytics 
E) buyer-behavior

Question 14

Among the primary activities in the generic value chain is

Accepted Answer

A) firm infrastructure. 
B) human resource management. 
C) technology development. 
D) inbound logistics. 
E) resource procurement. 
A) firm infrastructure. 
B) human resource management. 
C) technology development. 
D) inbound logistics. 
E) resource procurement.

Question 15

In a lean manufacturing organization,the emphasis is on cost,efficiency,and hierarchy.

Accepted Answer

A) True 
 B)False

Question 16

A form of organization that is similar to Max Weber's description of a bureaucracy is a(n)________ organization.

Accepted Answer

A) specialized 
B) organic 
C) mechanistic 
D) matrix 
E) decentralized 
A) specialized 
B) organic 
C) mechanistic 
D) matrix 
E) decentralized

Question 17

Discuss the types of activities that characterize a learning organization.

Accepted Answer

A learning organization is an organizati

Question 18

The movement of resources into the organization and products from the organization to its customers is called

Accepted Answer

A) statistics. 
B) logistics. 
C) supplying. 
D) batching. 
E) logicality. 
A) statistics. 
B) logistics. 
C) supplying. 
D) batching. 
E) logicality.

Question 19

Top management at Bachman Audio,a stereo equipment manufacturer,has been working with a consultant to implement ISO 9001.Together,they have been developing methods to meld manufacturing and other processes into efficient and effective systems.Thus,they have been addressing the principle of ISO 9001 known as the

Accepted Answer

A) factual approach to decision making. 
B) involvement of people. 
C) mutually beneficial supplier relationships. 
D) process approach. 
E) system approach to management. 
A) factual approach to decision making. 
B) involvement of people. 
C) mutually beneficial supplier relationships. 
D) process approach. 
E) system approach to management.

Question 20

Scenario B.Three students-Bernardo,Astrid,and Rajiv-are discussing how to improve efficiency in a manufacturing context.Bernardo says that the company must work toward achieving lower costs per unit of production.Rajiv believes that the company should use the same resources to make more related products.Astrid holds that avoiding the costs of growing too large and creating waste will improve efficiency.
-When he says that the company should use the same resources to make more related products,Rajiv is calling for

Accepted Answer

A) diseconomies of scale. 
B) diseconomies of scope. 
C) economies of scale. 
D) economies of scope. 
E) economies of size. 
A) diseconomies of scale. 
B) diseconomies of scope. 
C) economies of scale. 
D) economies of scope. 
E) economies of size.

Total quality management is characterized by a strong orientation toward both external and internal

For a strategic alliance to work,companies should ________ their differences.

The ________ structure is an organizational form that emphasizes flexibility.

How does the organic structure contrast with the mechanistic organization?

A design approach in which all relevant functions cooperate jointly and continually in a maximum effort aimed at producing high-quality products that meet customers' needs is known as

Economies of scope refers to the idea that

The top management team at Universal Manufacturing Co. ,Inc. ,has decided that it needs to close one of its divisions and eliminate a level of middle management in the surviving divisions.This is an example of

Jordan is the marketing head of Hastings Comprehensive Systems.He usually strives for long-term improvement rather than short-term profit,regardless of the economic environment.In the context of Deming's 14 points of quality,this is an example of

Reengineering answers the question "If you were the board of directors,how would you like us to operate?"

Explain Edward Deming's "14 points" approach to quality and their impact on business management since World War II.

A company that seeks to revolutionize key organizational systems and processes by thinking like the customer is applying the concept known as

A multifaceted process focusing on creating two-way exchanges with customers to foster intimate knowledge of their needs,wants,and buying patterns is called ________ management.

Among the primary activities in the generic value chain is

In a lean manufacturing organization,the emphasis is on cost,efficiency,and hierarchy.

A form of organization that is similar to Max Weber's description of a bureaucracy is a(n)________ organization.

Discuss the types of activities that characterize a learning organization.

The movement of resources into the organization and products from the organization to its customers is called

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters

Exam 9: Organizational Agility

Total quality management is characterized by a strong orientation toward both external and internal

For a strategic alliance to work,companies should ________ their differences.

The ________ structure is an organizational form that emphasizes flexibility.

How does the organic structure contrast with the mechanistic organization?

A design approach in which all relevant functions cooperate jointly and continually in a maximum effort aimed at producing high-quality products that meet customers' needs is known as

Economies of scope refers to the idea that

The top management team at Universal Manufacturing Co. ,Inc. ,has decided that it needs to close one of its divisions and eliminate a level of middle management in the surviving divisions.This is an example of

Jordan is the marketing head of Hastings Comprehensive Systems.He usually strives for long-term improvement rather than short-term profit,regardless of the economic environment.In the context of Deming's 14 points of quality,this is an example of

Reengineering answers the question "If you were the board of directors,how would you like us to operate?"

Explain Edward Deming's "14 points" approach to quality and their impact on business management since World War II.

A company that seeks to revolutionize key organizational systems and processes by thinking like the customer is applying the concept known as

A multifaceted process focusing on creating two-way exchanges with customers to foster intimate knowledge of their needs,wants,and buying patterns is called ________ management.

Among the primary activities in the generic value chain is

In a lean manufacturing organization,the emphasis is on cost,efficiency,and hierarchy.

A form of organization that is similar to Max Weber's description of a bureaucracy is a(n)________ organization.

Discuss the types of activities that characterize a learning organization.

The movement of resources into the organization and products from the organization to its customers is called

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters