Exam 15: Communicating

The management at Morningside Logistics & Fulfillment is in crisis mode.Their proprietary order fulfillment software has malfunctioned,and though their information technology (IT)department assures them that a solution is forthcoming,in the meantime they have a mounting backlog of unfulfilled orders.Adding to the difficulty of the situation is the fact that completion of these orders necessitates access to sensitive company information.Management's best option is to

Darlene has come up with an idea for increasing sales in her organization.She speaks to her manager and shares her ideas with him.This is an example of

When speaking or writing,you should adjust your language based on the receiver's

Downward communication refers to the flow of information from

In a boundaryless organization,information flows

To become a better written communicator,it is important to realize that one's ________ is seldom as good as it could be.

One disadvantage of electronic or digital communication is that when bargaining or negotiating through such channels,there tends to be ________ than in face-to-face communications.

Noise in communication is

The process of receiving and interpreting information is known as

Enabling coordination,problem solving among units,and providing emotional support to employees are all important functions of ________ communication.

Explain the grapevine and how it works,both in terms of its benefits and problems.What are the suggestions for managing a grapevine effectively?

The most persuasive messages are

Lin sent a report via an e-mail to Aisha,her manager,updating her on the status of a project she has been working on.Aisha in return has replied that she has received the report and is happy with Lin's progress.This situation best exemplifies ________ communication.

Northwestern Data Systems has adopted a new organizational approach with regard to information flow,ensuring that employees have access to the data they need,when they need it.Aware of this new approach,Stacy,an administrative assistant working for a manager in the sales department,requests a report regarding disciplinary action on a manager outside her department.Despite the new company policy,her request is denied,most likely because

Describe horizontal communication,including the important functions it serves.Give an example of good horizontal communication.

Among the benefits of upward communication is the fact that it

A common problem with downward communication in an organization is

Good upward communication is important because it helps ________ understand what is happening in the company.

The richest medium for communication is a(n)

One of the best says to reduce misinterpretations in communication is to