Exam 18: Creating and Leading Change

Helping organizations conduct mergers and acquisitions,change their strategies,and develop alliances are all aspects of ________ organization development interventions.

Identify and discuss the reasons for resistance to change.

When Chung told the people on his team that they would be moving to a different floor and getting a whole new office setup in three days,he expected them to be thrilled.Instead they grumbled that they did not have enough time to pack everything up and get moved.Chung has just encountered a form of resistance to change that is rooted in

Tactics to stop complacency include

What is organizational ambidexterity? List some practices companies can uphold to develop it.

The companies that lead change most effectively establish a

The three basic stages of motivating people to change within an organization are

To be world class,an organization should

Many individuals and companies are plagued by the ________,the belief that multiple objectives are mutually exclusive.

Women's wear manufacturer Twenty-First Century Styles has opened a factory outside the United States,and the organization has sent one of its top managers,Simone,to oversee production there.She soon finds that her employees are hardworking but set in their ways,and they tend to become stubborn in the face of change.Accustomed a culture based on an agrarian lifestyle,they do not adapt easily to the idea of clocking in and out at specific times,yet Simone needs them to work regular hours in order to keep production running as smoothly as possible.With the help of local managers familiar with the ways of the region,the best way for her to manage resistance to change is to

Winston's supervisors have identified him as potential management material,and over the next few weeks,the leadership in his company will be observing his work to see if he has what it takes to move up to the next level.In order to demonstrate his capability as a manager,Winston should show that he can

Scenario C: The Nagoya Precision Drill Company has just begun to initiate major changes in its manufacturing processes.There has been some resistance among employees to these changes,but middle management has developed some specific approaches to enlist their cooperation: 1.Management will hold a series of small-group discussions in which they will explain why the changes are being made. 2.A few leading workers known for their resistance to change have been appointed to serve as employee liaisons on the change leadership team. 3.A vacation-time bonus will be awarded to employee groups who meet the organization's timeline for implementing the changes. 4.If any employees consistently cause their work groups to fall behind schedule,they will be given the choice of either adapting to the new program or finding some other place to work. -A vacation-time bonus will be awarded to employee groups who meet Nagoya Precision Drill's timeline for implementing the changes.This measure is an example of managing resistance to change through

When an organization's leadership establishes a vision for where the company is heading,they have entered the ________ stage of motivating change.

Improving conflict resolution,team building,communication,and leadership are aspects of ________ organization development interventions.

Scenario D: Chazz and Hayden are the marketing managers of two different branches of Edwards & Ashton Restaurant Supply.While preparing to submit his monthly sales report,Chazz realizes that his sales executives have consistently failed to reach their monthly targets,and he immediately announces to his team that they will have to work weekends until they reach their quota.On the other hand,due to changes he implemented earlier,Hayden's team members have been able to achieve their monthly targets. -Hayden's team members have been able to achieve their monthly targets due to changes he implemented earlier.This is an example of ________ change.

Typically,companies tend to have too ________ change initiatives.

Blue Mountain Art Supply has adopted a new work flow for its office to improve efficiency.This is an example of a ________ organization development intervention.

To help implement a big change in its employee management procedures,the president of the Midland Gasket Manufacturing appoints a union official to the company's executive committee.This is an example of managing resistance through

Another name for the genius of the and is organizational

The three repeating components of the learning cycle are