Exam 15: Understanding Individual Behavior

If you like yourself,then your personality would be described as having ________.

James is a very hardworking person and has just been promoted to the managerial ranks.His managerial style is to be flexible and understanding and not boss over his employees too much.He believes that people who are hardworking will always make sure that the work gets done on time.Even when he is out of office,he supposes that his subordinates are working diligently because he works diligently most of the time.James's perceptions of his employees are based on ________.

Just Your Type Employees (Scenario) Doug has recently been promoted and is now the manager of a team of researchers.All of his subordinates are well educated and have been with the company for a minimum of three years.In an attempt to learn more about the employees and to better assign them to jobs that they will enjoy,he has administered the Myers-Briggs Type Indicator (MBTI)®. -Doug noted that Sandy is very good at precise work.He does not tire of repetitive work as easily as some of the others.However,when faced with a new problem that requires an innovative solution,his performance is not satisfactory.Sandy's personality is likely to be classified as a(n)________ type.

Both positive and negative reinforcement result in learning.

Donna has just moved to the city from a small town and gets a job as an assistant in a law firm.Not being very familiar with the way things work in the corporate world,she watches her colleagues closely and tries to learn from their mistakes and achievements.This can be described as ________.

When Darrin went to a career counselor,Joanna,he took a test that would allow the counselor to gain an insight into his personality.After speaking to Darrin and analyzing his answers in the test,Joanna realized that he is curious by nature.He preferred activities that involved understanding and organizing,and that he is basically analytical.Which of the following occupations is a potentially good match for him?

Richard is the manager of the Sales department in his company.He notices that several of the salespeople reporting to him are taking it easy.Their focus is to just meet the sales target and take no extra initiative to improve sales or their individual performances.As a result,the department's performance is declining.Explain how Richard can encourage his salespeople to improve their performances using the shaping techniques.

The degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization is the employee's ________.

Which of the following is true according to the MBTI®?

Explain cognitive dissonance theory in brief.

Underestimating the influence of external factors and overestimating the influence of internal factors when making judgments about others is known as the ________.

Which of the following is associated with the study of individuals?

Which of the following is true of a person who believes that "the ends justify the means"?

By using ________,we form a general impression about a person based on only a single characteristic,such as intelligence or appearance.

Research indicates that satisfied employees have lower levels of turnover while dissatisfied employees have higher levels of turnover.

Eliminating any reinforcement that's maintaining an undesirable behavior is called ________.

If a manager thinks that all attractive employees are also productive employees,the manager is committing an error based on a halo effect.

What is organizational behavior? How can the study of organizational behavior help managers?

In the statement,"The highway is very busy at 5 p.m.and is scary to drive on,so I'll wait until 7 p.m.to go home," the phrase,"so I'll wait until 7 p.m.to go home," represents which component of an attitude?

________ is the tendency for individuals to attribute their own successes to internal factors such as ability or effort while putting the blame for personal failure on external factors such as luck.