Exam 16: Managers and Communication

The final link in the communication process is ________.

E-mail increases filtering because electronic communication is faster.

In the ________ communication network,communication flows according to the formal organizational hierarchy,both downward and upward.

When a person tells his or her manager what the manager wants to hear,which of the following barriers to effective interpersonal communication is the person using?

Communication that takes place among employees on the same organizational level is called lateral communication.

"The grapevine is detrimental to effective organizational communication and must be eliminated if the organization is to effectively engage its employees." Do you agree with this statement? Explain your answer.

Communication does not only serve to inform; it can also act to control behavior.

IT has significantly improved a manager's ability to monitor individual and team performance.

Downward communication is communication that flows from a manager to employees.

When an organization has an interest in increasing the efficiency and speed of communication between managers at different levels and in different departments,then ________.

For communication to be successful,meaning must be imparted and ________.

Types of Communication Networks (Scenario) Rick Smith is a regional sales manager for a health care information technology firm called MediFax,based in Nashville,TN.Rick is responsible for overseeing 15 salespeople covering over 20 states spanning the mid-South to the Northeast.When the company was smaller and there were fewer salespeople,communication flowed freely from the field back into all areas of the home office-customer service,development,accounting and finance,and top management.However,as the company has grown,its structure has become more mechanistic.Communications to and from the field now flows according to the formal chain of command.As a result,the firm has been slower to recognize shifts in the market and respond to important market-based information delivered by the sales force.This has reduced the motivation of the sales team who are now reluctant to forward information to the home office because they perceive that it won't be acted upon anyway.The management has asked Rick to review this issue and provide recommendations for improving the situation. -Rick believes that it might be more effective if incoming market-based information and outgoing response and direction were to flow through a central figure,the regional sales manager for each region.He,therefore,prefers ________ network for communication.

________ is the deliberate manipulation of information to make it appear more favorable to the receiver.

CISCO's Unified Personal Communicator allows fast and easy access to voice,video,instant messaging,web conferencing,voicemail,and presence capabilities through a single,multimedia interface on your PC or Mac.Which of the following aspects of communication problems does this personal communicator address?

Adam has to tell the members of his department that the office timings have changed from flexible timings to a strict nine-to-five day.He calls a meeting to explain the change.Participants begin arguing and asking multiple questions about the new timing policy.The next day,Adam realizes that most people still do not have a clear idea about the change,as a result of the confusion at the meeting.Which of the following explains why the message was not understood?

Briefly describe three common communication networks,or patterns of communication,that emerge in organizations.Is any one network preferable to others? If so,why? If not,what factors decide which network is best for a particular situation?

If a company is concerned with achieving high member satisfaction for all the participants in a network,which of the following communication networks is best?

Describe and explain the different directions of communication flow within an organization.

In a(n)________ communication network,all communication passes through a clearly identifiable leader to the others in a team and upward from team members to the leader.

"Flo" of Communication (Scenario) Recently the employees of Chatterbox Enterprises,Inc.,received a letter from the vice president of operations explaining that a new production facility would be built in Chatland City,AL.It was also stated that about one-fourth of the employees from the current Chatland City facility would be transferred to the new facility and if employees wanted to volunteer for the transfer,they could do so by meeting the human resource manager and filling out a request form.Sam,a production supervisor,first went to Florence,the purchasing manager,who had already volunteered to transfer,to discuss with her the possibility of becoming her inventory control supervisor at the new facility.Florence told Sam that Ruth,the current inventory control supervisor,would not be transferring and that she would consider his request. -When Sam went to the human resource manager and applied for transfer to the new facility,he was participating in which type of organizational communication?