Question 1

Which of the following is a performance measurement tool that looks at four areas that contribute to a company's performance?

Accepted Answer

A) market value method 
B) economic value method 
C) balanced scorecard approach 
D) information control approach 
A) market value method 
B) economic value method 
C) balanced scorecard approach 
D) information control approach C

Question 2

Statco's Control (Scenario)
Statco,Inc.,is a statistical software company based in Columbia,TN.This publicly traded firm has grown in a systematic fashion over its 25-year existence and now claims more than 12,000 employees worldwide.As it has grown,the company has adopted a hierarchical structure,which emphasizes organizational authority.Management relies heavily on administrative rules,regulations,and policies in order to meet its goals.However,the company has struggled to meet projected revenues for each of the past 10 quarters.The firm hires Mark Adams,an expert in control system design,to design a control system and offer suggestions to improve the firm's performance.
-Mark wants to use a tool which is easy to visualize and effective for showing relationships.Which of the following tools is best suited for this?

Accepted Answer

A) personal observations 
B) oral reports 
C) written reports 
D) statistical reports 
A) personal observations 
B) oral reports 
C) written reports 
D) statistical reports D

Question 3

Workplace violence is a difficult problem for managers to handle.Managers can take anticipatory steps to control workplace violence.Provide a few suggestions.

Accepted Answer

Managers can implement feedforward control as a preventive measure.Some of the feedforward control measures include the following: a.Identify potential problems by observing how employees treat and interact with each other. b.Use careful prehiring screening. c.Train employees about how to avoid danger if the situation arises. d.Enforce organizational policy that any workplace rage,aggression,or violence will not be tolerated.

Question 4

The Industry Leader (Scenario)
Frank,the new CEO for First Fidelity,is working hard to turn around the formerly successful real estate business.His goal is to make First Fidelity a leader in the industry.He understands the importance of improving organizational productivity in achieving his goals.Mark is keen to improve organizational performance and effectiveness.
-Charles wants to prevent problems before their occurrence.Which of the following is the most desirable type of control to achieve this goal?

Accepted Answer

A) reactive control 
B) concurrent control 
C) feedforward control 
D) feedback control 
A) reactive control 
B) concurrent control 
C) feedforward control 
D) feedback control

Question 5

Which of the following sources of information for measuring performance has the disadvantage of being subject to personal biases,and is time consuming and obtrusive?

Accepted Answer

A) oral reports 
B) personal observations 
C) statistical reports 
D) written reports 
A) oral reports 
B) personal observations 
C) statistical reports 
D) written reports

Question 6

Controlling is the process of monitoring,comparing,and correcting work performance.

Accepted Answer

A) True 
 B)False

Question 7

An organization communicates openly to its employees about violent incidences in the workplace and what's being done to handle them.This is an example of a ________ control strategy.

Accepted Answer

A) feedback 
B) proactive 
C) concurrent 
D) feedforward 
A) feedback 
B) proactive 
C) concurrent 
D) feedforward

Question 8

The first step in the control process is ________.

Accepted Answer

A) setting the desired standards 
B) measuring actual performance 
C) comparing performance against expectations 
D) enforcing managerial control 
A) setting the desired standards 
B) measuring actual performance 
C) comparing performance against expectations 
D) enforcing managerial control

Question 9

Clinical psychologists suggest that employee theft ________.

Accepted Answer

A) occurs primarily when there are poor management-labor relations 
B) is a symptom of poor planning and management control 
C) happens because people find ways to rationalize this behavior as correct 
D) reflects deep cultural problems in the society 
A) occurs primarily when there are poor management-labor relations 
B) is a symptom of poor planning and management control 
C) happens because people find ways to rationalize this behavior as correct 
D) reflects deep cultural problems in the society

Question 10

Feedforward control is more popular and effective than the other forms of control.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following ratios examines the organization's use of debt to finance its assets and its ability to meet the interest payments on the debt?

Accepted Answer

A) liquidity ratios 
B) leverage ratios 
C) profitability 
D) activity ratios 
A) liquidity ratios 
B) leverage ratios 
C) profitability 
D) activity ratios

Question 12

The control process assumes that ________.

Accepted Answer

A) employees require clear directions from management 
B) employees are under-qualified and require training 
C) performance standards are already in place 
D) employee monitoring costs are part and parcel of doing business 
A) employees require clear directions from management 
B) employees are under-qualified and require training 
C) performance standards are already in place 
D) employee monitoring costs are part and parcel of doing business

Question 13

The Sarbanes-Oxley Act called for ________.

Accepted Answer

A) increased pollution control measures from the government 
B) more disclosure and transparency of corporate financial information 
C) limited accountability of directors and executives of corporates 
D) more social contribution from companies in the United States 
A) increased pollution control measures from the government 
B) more disclosure and transparency of corporate financial information 
C) limited accountability of directors and executives of corporates 
D) more social contribution from companies in the United States

Question 14

List and discuss four performance control tools used for monitoring and measuring organizational performance.

Accepted Answer

a.Financial controls-one of the primary

Question 15

Two areas in which corporate governance is being reformed are the role of boards of directors and ________.

Accepted Answer

A) employee stock options 
B) financial reporting 
C) executive compensation 
D) top level management 
A) employee stock options 
B) financial reporting 
C) executive compensation 
D) top level management

Question 16

Factors that have been found to be linked to workplace violence include ________.

Accepted Answer

A) too much caffeine 
B) employee stress 
C) poor employee diet 
D) poor personal hygiene 
A) too much caffeine 
B) employee stress 
C) poor employee diet 
D) poor personal hygiene

Question 17

The Industry Leader (Scenario)
Frank,the new CEO for First Fidelity,is working hard to turn around the formerly successful real estate business.His goal is to make First Fidelity a leader in the industry.He understands the importance of improving organizational productivity in achieving his goals.Mark is keen to improve organizational performance and effectiveness.
-Frank believes organizational effectiveness is more important to the organization than organizational productivity.What could be the rationale behind this belief?

Accepted Answer

A) Organizational productivity is not a measure of organizational performance. 
B) Organizational effectiveness is a measure of how well the organizational goals are met. 
C) Organizational productivity is not directly related to organizational output. 
D) Organizational effectiveness is a quantitative measure of the input-output relationship. 
A) Organizational productivity is not a measure of organizational performance. 
B) Organizational effectiveness is a measure of how well the organizational goals are met. 
C) Organizational productivity is not directly related to organizational output. 
D) Organizational effectiveness is a quantitative measure of the input-output relationship.

Question 18

Corporate governance ________.

Accepted Answer

A) refers to executive governance practices in companies 
B) is a system used to govern a corporation so that the interests of corporate owners are protected 
C) is a term that refers to legal agreements made between two or more partner firms 
D) refers to the negative influence of the corporation in society 
A) refers to executive governance practices in companies 
B) is a system used to govern a corporation so that the interests of corporate owners are protected 
C) is a term that refers to legal agreements made between two or more partner firms 
D) refers to the negative influence of the corporation in society

Question 19

Which of the following observations best explains why the control function is important?

Accepted Answer

A) An effective control system facilitates employee empowerment. 
B) Forming an organizational structure is a crucial control activity. 
C) Human resource management is a subset of the controlling process. 
D) Organizational strategies are formed during the controlling stage. 
A) An effective control system facilitates employee empowerment. 
B) Forming an organizational structure is a crucial control activity. 
C) Human resource management is a subset of the controlling process. 
D) Organizational strategies are formed during the controlling stage.

Question 20

________ refers to the process of monitoring,comparing,and correcting work performance.

Accepted Answer

A) Controlling 
B) Leading 
C) Planning 
D) Organizing 
A) Controlling 
B) Leading 
C) Planning 
D) Organizing

Which of the following is a performance measurement tool that looks at four areas that contribute to a company's performance?

Workplace violence is a difficult problem for managers to handle.Managers can take anticipatory steps to control workplace violence.Provide a few suggestions.

Which of the following sources of information for measuring performance has the disadvantage of being subject to personal biases,and is time consuming and obtrusive?

Controlling is the process of monitoring,comparing,and correcting work performance.

An organization communicates openly to its employees about violent incidences in the workplace and what's being done to handle them.This is an example of a ________ control strategy.

The first step in the control process is ________.

Clinical psychologists suggest that employee theft ________.

Feedforward control is more popular and effective than the other forms of control.

Which of the following ratios examines the organization's use of debt to finance its assets and its ability to meet the interest payments on the debt?

The control process assumes that ________.

The Sarbanes-Oxley Act called for ________.

List and discuss four performance control tools used for monitoring and measuring organizational performance.

Two areas in which corporate governance is being reformed are the role of boards of directors and ________.

Factors that have been found to be linked to workplace violence include ________.

Corporate governance ________.

Which of the following observations best explains why the control function is important?

________ refers to the process of monitoring,comparing,and correcting work performance.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 10: Managerial Controls

Which of the following is a performance measurement tool that looks at four areas that contribute to a company's performance?

Workplace violence is a difficult problem for managers to handle.Managers can take anticipatory steps to control workplace violence.Provide a few suggestions.

Which of the following sources of information for measuring performance has the disadvantage of being subject to personal biases,and is time consuming and obtrusive?

Controlling is the process of monitoring,comparing,and correcting work performance.

An organization communicates openly to its employees about violent incidences in the workplace and what's being done to handle them.This is an example of a ________ control strategy.

The first step in the control process is ________.

Clinical psychologists suggest that employee theft ________.

Feedforward control is more popular and effective than the other forms of control.

Which of the following ratios examines the organization's use of debt to finance its assets and its ability to meet the interest payments on the debt?

The control process assumes that ________.

The Sarbanes-Oxley Act called for ________.

List and discuss four performance control tools used for monitoring and measuring organizational performance.

Two areas in which corporate governance is being reformed are the role of boards of directors and ________.

Factors that have been found to be linked to workplace violence include ________.

Corporate governance ________.

Which of the following observations best explains why the control function is important?

________ refers to the process of monitoring,comparing,and correcting work performance.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Managers and Communication

Motivating Employees

Managers As Leaders

Filters